GENERAL

Why are you choosing to open up season ticket renewals now? 

We have taken guidance from all the relevant authorities and it is prudent for us to start to prepare for the return to some level of normality next season.  The decision to not hold renewals last year was right and we feel this is also the right decision.  We are in constant dialogue with Liverpool City Councils public health team and we are committed to continue working in partnership on all health and safety protocols. 

How and when can I renew my Season Ticket? 

You can renew now until 24 May. Click here for full details. 

Will the cost of my Season Ticket depend on how old I am by 1st August 2021? 

Existing Adults 

 If turning 65 years of age by 1st August 2021, your season ticket will be priced at the over 65 rate.   

 If you are 21 years of age by 1st August 2021, your season ticket will be priced at the young adult rate.   

Existing Young Adults  

If you are 22 years of age by 1st August 2021, your season ticket will be priced at the adult rate.   

Existing Juniors 

 If sitting in an area outside of the family section of the Upper Anfield Road, and turning 17 years of age by 1st August 2021, your season ticket will be priced at the young adult rate.   

 If sitting in the family section of the Upper Anfield Road Upper and turning 17 years of age by 1st August 2021, your season ticket will be priced at the young adult rate and you will need to re-located to another part of the stadium - we will be in touch week commencing 5 April to discuss your options.   

Where can I find Terms & Conditions relating to my Season Ticket purchase, the Auto Cup Scheme or Ticket Exchange?   

Will the Ticket Office be open for me to renew my Season Ticket? 

The Ticket Office is currently closed.  We will provide updates here when we have more guidance on when we will be re-opening.  Should you have any issues renewing your Season Ticket then please click here to contact us. 

SEASON TICKET HOLIDAY

What if I don’t want to attend yet as I still don’t feel it’s safe/ I’m shielding or isolating – will I lose my season ticket if I don’t renew? 

We understand that some fans may not want to attend matches straight away, or perhaps they are unable to for various reasons, such as shielding or self-isolating. 

Therefore, we are offering season ticket holders the opportunity to request a seasonal holiday, supporters will not have to renew for the 2021/22 season if they feel unable to attend Anfield 

Should you choose to take a holiday, then you will be able to renew as normal for the 22/23 season next year. 

When can I request a Season Ticket holiday? 

You have until 24 May to request a Season Ticket holiday.   We will not accept any requests after this date. 

How do I request a Season Ticket Holiday? 

Click here for full details.

I have an Adult Season Ticket and sit with a Junior. If I take a holiday, does the junior also have to take a holiday or vice versa? 

Yes, you must return all your Season Tickets for a holiday. 

I have an Ambulant or Wheelchair Season Ticket and sit with my Personal Assistant(s). If I take a holiday, does my Personal Assistant(s) have to take a holiday or vice versa? 

Yes, you must return all your Season Tickets for a holiday. 

If I take a Season Ticket holiday, can I make any other ticket purchases or join the Auto Cup Scheme during Season 2021/22? 

Supporters taking a Season Ticket holiday will forego the right to purchase tickets for any games for the entire 2021/22 season, including; 

- Premier League home and away games 

- European home and away games 

- Domestic Cup home and away games 

- Cup Finals 

If I take a Season Ticket holiday will I lose my purchase history? 

We will safeguard all your credits and you will return to your previous status when you return. 

If I take a Season Ticket holiday and we get to a Cup Final during the 2021/22 Season, will I be able to purchase a ticket? 

No, should you take a Season Ticket Holiday you will be excluded from all sales during the 2021/22 season. 

If I take a Season Ticket holiday but my circumstances change through the season and I am able to attend, can I request my seat back? 

No, not until season 2022/23. 

If I take a Season Ticket holiday, will I still have access to other benefits I have due to being a Season Ticket Holder? 

Should you take a holiday you will forego all associated benefits for the duration of the 2021/22 season. 

I am a Season Ticket Holder who lives abroad but do not want to take a Season Ticket holiday. If there are travel restrictions in place which prevent me from attending a match, what options do I have? 

You have 2 options; 

- Return your seat via the Ticket Exchange and you will now receive 100% of the cost of your seat if it is resold.  For Premier League home games you will receive the value of your Season Ticket divided by 19 games. 

- Transfer your seat to  Friends and Family using our new Ticket Transfer option.  Full details to follow. 

What are the Club doing with tickets returned from supporters taking a Season Ticket Holiday? 

Seats returned for a holiday during season 2021/22 will be offered to supporters on the Season Ticket Waiting List on a temporary basis.  This will not affect the waiting list position of supporters that do take up the offer. 

Will I get my normal seat back when I return? 

Yes, we are committed to holding your usual seat for when you return. 

If I choose to purchase my Season Ticket but don’t want to attend yet, could I nominate someone else to go in my place? 

The Ticket Exchange option will still be in place, and the Club are currently reviewing other ticket transfer options. More details to follow. 

TICKET EXCHANGE AND TICKET TRANSFER FAQS

Will I be able to use the Ticket Exchange this season if I am unable to attend some games? 

Yes, you can still use the Ticket Exchange for Premier League home games.  Click here for full details. 

If games are played with a reduced number of fans in attendance, can I still use the Ticket Exchange? 

No, if games are played with a reduced capacity you will receive a pro-rata refund. 

How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold? 

For home Premier League games, you will receive 100% of the value of your season ticket on a pro rata basis.  Effectively we will divide the price of your season ticket by 19. Click here for more information. 

Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this? 

Yes, you will be able to transfer your seat to one of up to six individual, named, Friends and Family members.  Full details coming soon. 

Is there a limit on the number of times I can transfer my seat to Friends and Family during the Season? 

For season 2021/22, you will be able to use the Ticket Transfer option as many times as you like. With it being a new process, we will be assessing it throughout the season and review the policy ahead of season 2022/23.  This review will include consultation with our fans forum.   

Can I transfer my seat to Friends and Family for home Cup games? 

You can only use the Ticket Transfer option for Premier League games during season 2021/22; however, we are looking ways to extend the Ticket Transfer facility ahead of season 2022/23. 

Will my eligibility for future ticket purchases from season 2022/23 onwards, including away and cup games, be affected if I take a holiday for season 2021/22?   

No, definitely not.  We will not use any game credits from season 2021/22 as eligibility for ticket sales from season 2022/23 and beyond.   

V12 FINANCE

How do I apply for finance to pay for my Season Ticket? 

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your finance application.  

Please note, you must complete your finance application within 45 minutes. 

What information do I need to hand to complete my application? 

- Previous 3 years address history (with correct postcodes) 

- Email address and mobile number 

- Employment details 

- Bank details 

- Photographic ID (this will only be required if your application is referred) 

Can a member of my Friends and Family renew my Season Ticket for me using V12 finance? 

Yes. If renewing more than one Season Tickets in the same transaction, they would all need to be paid for using the finance option and would be bound to one finance agreement. 

To renew with individual finance agreements, you should renew your own Season Tickets.   

How long will it take to get a decision on my finance application? 

You will receive a decision almost instantly unless your application is referred.  

Please note, you must complete your finance application within 45 minutes.  

For full details click here. 

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the Club confirming my Season Ticket has been renewed. What does this mean? 

V12 are completing further checks before confirming whether your application has been accepted or declined. V12 will contact you directly should they require any further information. 

Please note, your purchase is not complete until V12 have accepted your finance application or you have made alternative payment should your application be declined. 

What do I do if my finance application is declined? 

V12 will e-mail you to advise that your application has been declined. The e-mail will contain an 'Appeal' process which you can follow should you still wish to pay via the finance option. 

Alternatively, you can purchase your Season Ticket via another payment method. 

How old must I be to apply for finance for my Season Ticket? 

You must be 18 years old or over. 

Will I be charged a fee if I renew using the finance option? 

The 10 month repayment plan interest rate is 0% meaning you do not pay any interest.  

An administration fee will be charged which will be included in your first monthly  

payment – the cost of the administration fee will be calculated as 3.95% of the cost of your Season Ticket.  

For full details and a representative example, click here 

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket? 

Yes, we recommend you first use your ticket cash then complete your application with V12. 

Can I pay for my Season Ticket using a credit/debit card or cash, then pay the remaining balance via V12 Finance? 

No, you are unable to make a part payment using cash or debit/credit card, and make up the difference using V12 Finance. 

Can I use the finance option to purchase my Season Ticket if I do not reside in the UK? 

No, V12 Finance can only offer finance facilities to UK residents. 

I have another question about V12 Finance, how can I contact them? 

Further information can be found here 

AUTO CUP SCHEME

Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? 

Click here for full details. 

Why do I need to meet eligibility criteria to join the Auto Cup Scheme for the 2021/22 Season? 

Following recent feedback in the fan forums, season ticket holders will be subject to the same qualifying criteria as members to enrol in the club’s Auto Cup Schemes. This will ensure a much fairer process for all supporters who would like to attend home cup matches.    

How can I check if I am eligible to join the Auto Cup Scheme for the 2021/22 Season? 

For details on the eligibility criteria you need, click here 

Alternatively, the schemes you are eligible to enrol into will show when you are renewing your Season Ticket online. 

Can I enrol ito the Auto Cup Scheme after I have purchased my Season Ticket? 

Yes, subject to meeting eligibility criteria you can also enrol; 

- By logging into My Account before 24 May, going to the 'Auto Cup Schemes' tab and clicking 'Enrol'. You must follow the on screen instructions to complete the enrolment.  

- During the Additional Enrolment Period for Season Ticket Holders. 

- During the Additional Enrolment Period for Season Ticket Holders & Members (subject to availability). 

 Full details on the Additional Enrolment Period will be published here. 

If I decide to enrol during the Additional Enrolment Period, do I have a choice in the seats I am offered? 

Seating will be subject to availability at the time of your enrolment.  

Full details will be published here. 

When do I need to pay for games if I enrol into an Auto Cup Scheme? 

Liverpool Football Club will automatically charge your registered credit/debit card for unspecified amounts on unspecified dates in relation to any Auto Cup purchases, as and when any home cup fixture arises or draw is confirmed. 

TICKET CASH

What is Ticket Cash and how do I get it? 

If returning your seat for sale via the Ticket Exchange, Ticket Cash will be one of the options you can select for the return of your refund following the sale of your seat.  Refunds will be returned to you after the match has been played and you can then use this money towards any future online ticket purchases you make. 

How do I use my Ticket Cash? 

You can deduct Ticket Cash off the cost of any ticket purchases you make online once you reach the ‘Checkout’ screen.  

Ticket Cash cannot be used for Auto Cup Scheme ticket payments. 

Can I use the Ticket Cash belonging to a member of my Friends and Family, if making a purchase on their behalf? 

Yes, and the amount used will only be deducted from the cost of their purchase. 

I already have Ticket Cash within My Account, why is this? 

If you already have Ticket Cash held within your My Account, this may be; 

- Ticket Exchange rewards from Seasons 2018/19 and/or 2019/20 

- Ticket Refunds from Season 2019/20 which you did not withdraw to your bank before the deadline date. 

STADIUM ACCESS

How will I access the Stadium on match day? 

Fans will access the Stadium using NFC technology on their mobile phone.  

Further information will be communicated to all Season Ticket holders towards the end of April. 

What is NFC? 

An electronic pass that can be loaded onto your Apple Wallet/Google Pay on your mobile phone, this will replace the need for a Stadium Access card. 

Will I need to complete a health declaration form or anything similar in order to attend games? 

We are in constant dialogue with Liverpool City Council’s public health team and we are committed to continue working in partnership on all health and safety protocols. 

We will continue to work hard to keep fans updated with any developments relating to the 2021/22 campaign with a commitment to adapt as and when necessary. 

REDUCED CAPACITY/LOCKDOWN

If fans are allowed to return for the 2021/22 season, but then we go into lockdown again, will you refund fans for the games they miss out on? 

The Club will refund any money on a pro-rata basis should we be forced to move to a behind-closed-doors scenario or we have to operate at a reduced capacity. 

When will I be refunded if a game is played behind closed doors, is played with a reduced number of fans and I do not attend, or is cancelled? 

We will aim to refund all payments within 14 days of the completion, or scheduled date of the match. 

 

SEASON TICKET WAITING LIST

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket? 

Once the Season Ticket renewal period has ended, we will then be in position to assess how many Season Tickets we can offer on a permanent basis, as well as how many we can offer on a temporary one year basis.  

If you are within the top 200 supporters on the waiting list, we advise that there is the possibility that we may be in touch with you at the end of May to offer you a Season Ticket.  If you are offered a Season Ticket for one year, this will not affect your existing waiting list position.