How and when can I renew my Season Ticket?
Click here for full details.
Will the cost of my Season Ticket depend on how old I am by 1st August 2022?
If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?
Yes, there are two options available to you:
1. Return your seat for re-sale via the Ticket Exchange.
2. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family.
Where can I find Season Ticket Terms & Conditions?
Season Ticket terms and conditions can be found here.
I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?
Please don't worry. The status of your season ticket on your ‘My Account’ will be updated before the new season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Can I take a one-year Season Ticket Holiday for season 2023/24?'
Season Ticket Holidays are available to supporters who did not take a 1-year seasonal holiday for season 2022/23.
Will my eligibility for future ticket purchases, including all away and any home cup games, be affected if I take a holiday for season 2023/24?
If you choose to take a seasonal holiday for season 2023/24, please be aware that match credits for games played during season 2023/24 may be used as sales criteria for games played during season 2023/24 and beyond. If you take a seasonal holiday, you may not qualify for home cup or away games that you would normally qualify for.
How do I request a Season Ticket Holiday?
Please log in online to the Season Ticket Renewal portal and select the option to request a season ticket holiday. You will not be charged for your season ticket. Season Ticket holiday requests must be submitted no later than 24 May.
I have an Adult/Junior Season Ticket but only one of us wants to take a season ticket holiday. Is this possible?
No, you must submit a holiday request for both the adult AND junior season tickets.
I have an Ambulant or Wheelchair Season Ticket and sit with my Personal Assistant(s) but only one of us wants to take a season ticket holiday. Is this possible?
No, you must submit a holiday request for your season ticket and also your Personal Assistant(s).
If I take a Season Ticket Holiday, can I make any other ticket purchases or join the Auto Cup Scheme during season 2023/24?
Supporters taking a Season Ticket Holiday will forego the right to enrol into the Auto Cup Scheme or purchase tickets for any games for the entire 2023/24 season, including;
If I take a Season Ticket Holiday, will I lose my purchase history?
We will safeguard the credits you obtained during season 2022/23 and previous seasons. However, as you will not accrue any credits for games played during season 2023/24 you will run the risk of no longer qualifying for games played in future seasons.
If I take a Season Ticket Holiday and we reach a Cup Final during the Season 2023/24, will I be able to purchase a ticket?
No, should you take a Season Ticket Holiday you will be excluded from all sales during the 2023/24 season.
If I take a Season Ticket holiday but my circumstances change during the season, can I request my seat back?
No, not until season 2024/25.
If I take a Season Ticket holiday, will I still have access to other Season Ticket benefits?
No, if you take a holiday you will forego all associated Season Ticket benefits for the duration of the 2023/24 season.
If I take a Season Ticket holiday, will I return to the same seat when I return?
Yes, we are committed to holding your usual seat for when you return
How do I apply for finance to pay for my Season Ticket?
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
What information do I need to hand to complete my application?
You will need to provide the following information:
Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?
Yes. If renewing more than one season ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement.
How long will it take to get a decision on my finance application?
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my season ticket has been renewed. What does this mean?
V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your season ticket purchase is not complete until V12 have accepted your finance application.
What do I do if my Finance application is declined?
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option. Alternatively, you can purchase your season ticket via another payment method but must do so before 24 May 23.
How old must I be to apply for Finance for my Season Ticket?
You must be 18 years old or over.
Will I be charged a fee if I renew using the Finance option?
The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment For full details and a representative example, click here.
Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?
Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for Finance for the remaining balance.
Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?
No, unfortunately this is not possible.
Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?
No, V12 Finance can only offer finance to UK residents.
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2023/24 Season?
Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches.
Where can I find details about joining the Auto Cup Schemes, including eligibility criteria?
For details on the scheme and eligibility criteria click here. When you renew your season ticket online, the system will show you the schemes you are eligible to enrol into during the season ticket renewal period.
If I decide to enrol during the Additional Enrolment Period, do I have a choice in the seats I am offered?
Seating will be subject to availability at the time of your enrolment. Full details will be published on the Auto Cup Scheme section of the ticketing site here.
When do I need to pay for games if I enrol into an Auto Cup Scheme?
Liverpool Football Club will automatically charge your registered credit/debit card if and when any home cup fixtures arise, or a draw is confirmed. We will be able to confirm ticket prices once fixtures are confirmed.
What is Ticket Cash and how do I get it?
Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wallet linked to your Ticketing Account. You can then use it for future ticket purchases. Any Ticket Cash owed to you will be returned to you after the match has been played.
How do I use my Ticket Cash?
When purchasing tickets online, you can deduct Ticket Cash off the cost of your purchase when you reach the checkout. Ticket Cash cannot be used for Auto Cup Scheme ticket payments.
If you are using Ticket Cash alongside an additional payment method, please ensure that you select the Ticket Cash option first.
Can I use the Ticket Cash belonging to a member of my Friends and Family, if making a purchase on their behalf?
Yes, and the amount used will only be deducted from the cost of their purchase.