As a Season Ticket Holder there may be times when you can’t make it to a Premier League home game. If you sell your seat on the Ticket Exchange, you will receive *100% refund for your seat for that game.

*For Premier League home games, season ticket holders will receive the value of their season ticket divided by 19 games.


Previously, season ticket holders would receive 75% of the value of their seat if it was sold on the Ticket Exchange. Any funds owed, would then be held and could only be used against the cost of their next season ticket. 

From Season 2021/22, you will now receive 100% of the value of your seat if it is sold on the Ticket Exchange, and there are more flexible ways for you to get your money back: 

1. Opt for the funds to be added to your new Ticket Cash account after the game has been played. Any funds you hold within your Ticket Cash account can be spent against future online ticket purchases. 

2. Have the funds transferred directly to your bank account within 10 working days after the game has been played. 

In addition, we will be introducing a new Ticket Transfer option for Premier League home games which will enable you to transfer your seat to one of your Friends and Family members.  Full details coming soon.