Your feedback is important to us. It will help us to improve how we continue to engage with you, our local community, to address your concerns around matchday and event operations, ensuring they run as smoothly as possible.

Residents Liaison Manager

We are delighted to confirm that we have appointed Sarah Blackhurst as the Club’s Resident Liaison Manager.

Sarah joins us from Kier (UK construction) where she worked as Business Communications Manager for the Northern Region. A major part of Sarah’s role was stakeholder and community engagement with a key focus within the Liverpool city region.

As part of this new position, Sarah will act as a central point of contact to coordinate issues such as litter collection, cleaning, parking and access issues on a matchday. The Residents Liaison Manager will also:

  • Establish an ongoing dialogue with the local community
  • Manage and attend resident drop-in sessions and surgeries
  • Walk the local area on matchdays and during concerts and major events
  • Work to resolve immediate and critical problems highlighted by residents as quickly as possible
  • Liaise with key stakeholders such as Liverpool City Council’s parking enforcement team, Liverpool Streetscene Services, Merseyside Police etc. where the issues need to be resolved by other agencies.

Should you wish to contact the Resident Liaison Manager, you can do so via the Residents Liaison Hotline: Telephone: 0151 264 2660 or by


Residents Hotline

You can contact the Residents Hotline via: or Telephone: 0151 264 2660

The Residents Liaison Hotline will be in place from four hours before and one hour after a match/event and should be used to report urgent issues. Should Residents have any concerns outside of this time or want to provide any feedback please email us using the email address above.

Residents’ Privacy

To view our privacy notice and see how will use your personal information and residents rights click here.