Liverpool v Wolverhampton Wanderers

As announced here, the Liverpool v Wolverhampton Wanderers game will now be played on Wednesday March 1, 2023. Kick off 20:00.

Full details for supporters who cannot attend the rearranged fixture can be found here, along with information on the ticket forward, ticket distribution, ticket exchange and refund options. 

I have a ticket but cannot attend the rearranged game, what can I do?

Click here to view all available options, including Ticket Exchange, Ticket Forwarding and Ticket Distribution.

I am a member; do I lose the match credit if I cannot attend the rearranged fixture?

Supporters who use Ticket Distribution will not lose their match credit.

Supporters who use Ticket Forwarding, sell their ticket via the Ticket Exchange or request a refund will lose their match credit.

Ticket Exchange

How do I use the Ticket Exchange?

Please click here for full details.

I returned my ticket via the Ticket Exchange for the postponed game but now want to attend, what are my options?

If your seat has been sold, you will need to purchase a ticket during the Late Availability Sale taking place at 11am on Monday February 20, subject to availability.

If your seat has not been sold, you can log into MY ACCOUNT and cancel your resale request.

Ticket Forwarding

How do I use Ticket Forwarding?

Please click here for full details.

I was forwarded a ticket but cannot attend the rearranged game, what can I do?

You can forward the ticket back to the original supporter or to another supporter on your Friends & Family list. For a guide on how to forward your ticket, watch this video.

Please note that one seat can be forwarded up to a maximum of 3 times per game before it is locked. It will not be available to forward on again.

Ticket Distribution

How do I use Ticket Distribution?

To distribute your ticket:

• Log into your ‘MY ACCOUNT’
• Go to the ‘Tickets’ tab
• Select the relevant transaction, then click ‘Distribute’
• Tick ‘Distribute’ next to the ticket you wish to distribute and complete the required fields
• Click ‘Distribute Tickets’

To recall a distributed ticket:

• Log into your ‘MY ACCOUNT’
• Go to the ‘Tickets’ tab
• Select the relevant transaction, then click ‘Recall’
• Tick ‘Recall’ next to the ticket you wish to recall
• Click ‘Recall Tickets’

I am a Member with 13+ Premier League home credits from seasons 18/19 or 19/20 and have already distributed my ticket twice this season, can I use distribution for this game?

Yes, you can distribute your ticket to another supporter for this game ONLY.

I used Ticket Forwarding or Ticket Distribution for the original fixture in September but I can now attend the new date. Can I still use my ticket?

No, please Click here to view all available options.

I was distributed a ticket but cannot attend the rearranged game, what can I do?

Make the supporter who distributed the ticket to you aware that you cannot attend for them to then recall their ticket.

Refunds

Can I request a refund for this game?

The following supporters can request a refund:

• Members who purchased during the Bulk Members Sales (w/c 18 July 2022) who did not Distribute, Forward or sell their ticket via the Ticket Exchange.
• Supporters who purchased in the Local Members or Local General Sale who have not used Ticket Exchange.

Refunds can be requested by completing this form no later than 12pm on Monday February 20.

Can I request a refund for part of my booking?

No, you can only request a refund for the full booking. Full details for other options available to you can be found here.

If I request a refund, how long will it take for the money to show in my account?

Refunds will automatically be issued to your original method of payment within 7 working days of your ticket(s) being cancelled.

Additional FAQ’s

When will my NFC pass update for the rearranged fixture?

Your NFC Pass/Photo Access card will automatically update prior to the game.

If your ticket details have not appeared/updated no later than 48 hours prior to the game, you can manually refresh your pass. Full instructions can be found here.

Will I be able to add to my friends and family if I can no longer attend?

No, you will not be able to add additional friends and family to your account. However, for ticket distribution, you do not need to use the friends and family function to send the ticket to another supporter.

I purchased a ticket in the Additional Members Sale prior to the fixture being rearranged, what options are available to me?

Supporters who purchased during this sale have been contacted separately, with full details.

The seat I purchased in the Additional Members sale was a returned Season Ticket seat. Do I, or any supporter I may forward the ticket to retain the match credit for this game?

No, a match credit is not applied to any Season Ticket seat which is purchased or forwarded.