Ticket Forwarding and Ticket Exchange FAQ's
Is the Ticket Forwarding scheme the same for Premier League and cup competitions?
Yes, the ticket forwarding facility is in place for both home Premier League and home Cup competitions. For season 25/26 cup credits will not be transferred or lost for home Cup games, they will stay with the supporter who purchased them.
What happens to match credits on tickets that are forwarded to other supporters?
Premier League Home Games
A season ticket holder who forwards their ticket to another supporter will not lose the match credit. The match credit will not be transferred to the supporter the ticket has been forwarded to.
An All Red member who forwards their ticket to another supporter will lose the match credit. The match credit will be transferred to the supporter it has been forwarded to. Click here for full details.
Home Cup Games
A season ticket holder or member who forwards their ticket to another supporter will retain the match credit. The match credit will not be transferred to the supporter the ticket has been forwarded to.
Auto Cup Scheme Tickets
A season ticket holder or All Red member enrolled into the Auto Cup Scheme who then forwards their ticket to another supporter, will retain the match credit. The match credit will not be transferred to the supporter the ticket has been forwarded to.
However, if your auto cup scheme payment fails and you do not purchase a ticket against the supporter ID number you enrolled into the scheme with, but are forwarded a ticket by another supporter, you will not receive a match credit for that ticket. The match credit will remain with the person who forwarded you the ticket. You will also be removed from the relevant Auto Cup Scheme.
If I am purchasing a ticket during a late availability sale for Premier League home games, how will I know if it has been returned by a Season Ticket Holder or All Red Member?
This will be marked on the Ticketing site when making your purchase.
If using ‘Choose Seats For Me’ please check prior to processing through your transaction that you have selected the correct type of ticket you require.
- Season Ticket seats will be marked with a 'ST'.
- Season Ticket Wheelchair Bays will be marked with a 'SWC'.
- Season Ticket Wheelchair PA seats will be marked with a 'SPA’.
Any Season Ticket seats you have purchased will also be identified on your confirmation email.
Does my Friends/Family member need an All Red membership in order for me to forward my ticket to them?
Supporters do not require an All Red Membership in order for a ticket to be forwarded to them, however they will need to download a new General Admission NFC Pass once at the start of the season.
Please note, if the supporter who has been forwarded the ticket intends on using their ticket credit in future seasons, they will require an All Red Membership*.
*No credit will be applied if the seat forwarded was originally a Season Ticket Holders seat.
I have purchased more than one ticket in my transaction, can I forward my Friends/Family members seat to someone else on their behalf?
No, it will only be possible to forward your own tickets to your Friends/Family.
I have purchased more than one ticket in my transaction, can I return my Friend/Family members seat via the Ticket Exchange?
No, it will only be possible to return your own tickets via the Ticket Exchange.
What if no one on my friends & family list can attend?
You can use the Clubs Ticket Exchange, and we will endeavour to sell the ticket for you.
What is the cut off point for forwarding my ticket?
Up until kick-off.
Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?
No, there is no limit however one seat can only be forwarded once per game.
Is there a limit on the number of Friend/Family members I can be linked with for season 25/26?
Yes. Friends & Family is limited to 18.
Is there a limit on the number of times I can return my seat via the Ticket Exchange for season 25/26?
No, there is no limit.
Does ticket forwarding work the same for iPhone and Android?
Yes.
I am ambulant disabled; can I forward my ticket in an accessible area to someone on my friends and family?
Yes, however, you can only forward your ticket to a supporter with the same requirements as yourself i.e. if you are ambulant disabled, you can only forward to another ambulant disabled supporter.
I am a wheelchair user; can I forward my ticket to someone on my friends and family?
Yes, however, you can only forward your ticket to a supporter with the same requirements as yourself i.e. if you are a wheelchair user, you can only forward to another wheelchair user.
If I forward my ticket, am I then eligible to purchase a ticket in additional sales?
No, you will be unable to purchase another ticket.
I have tried to forward a ticket to a friend or family member, but the system won’t allow me to, why is this?
There are 2 reasons:
- If the supporter you are trying to forward your ticket to already has a ticket for the match, they cannot be forwarded another one.
- If the supporter you are trying to forward your ticket to has not downloaded their All Red Members NFC Pass or a General Admission NFC Pass to their smartphone.