LegalTerms & Conditions

    Terms and conditions of your use of this website

    Part A – General use terms

    Part B - Terms relating to UGC

    These terms apply to our use of any words, pictures, images, data, information or any other ‘user-generated content’ (“UGC”) that you provide directly to us or give us permission to use on third party websites and/or platforms, including but not limited to Instagram, Facebook, Pinterest, YouTube, Snapchat, Tik Tok and Twitter (the “Third Party Platforms”) and which we may wish to use on our website (the “Website”), our social media platforms, at any of our properties, on our marketing channels or in any other way as we may determine from time to time (“LFC Media”).

    For further information on how we may use your personal data when collecting and/or using the UGC you provide, please see our privacy policy.

    If you have any questions or queries as to how we will use your UGC or personal data, please contact the Fan Services team at contactus@liverpoolfc.com or 0151 264 2500.

    Please note that we reserve the right to alter these terms and conditions without advance notice by posting a revised version of these terms on our website. Accordingly, you should review the terms each time you grant permission or authorization to feature your UGC.

    Terms and conditions for subscription to premium content site

    Your LFCTV GO subscription may start with a free trial or discount. The duration of the free trial or discount will be specified during the sign-up. During the 2024/25 pre-season period, the free trial is available for new and previous subscribers via the LFCTV GO website; if signing up via the LFCTV GO Apple or Android mobile apps, the free trial will be available for new subscribers only. Discounts may be made available at the club's discretion to new, previous or current subscribers. Free trial and discount eligibility is determined by Liverpool FC at its sole discretion and we may limit eligibility to prevent free trial or discount abuse. We reserve the right to revoke the free trial or discounts at any time. For combinations with other offers, restrictions may apply. We will charge the fee for the next billing cycle at the end of the free trial unless you cancel your subscription prior to the end of the free trial period.

    We may from time to time modify the premium content schedule without giving you notice. A pre-season fixture is defined as any ninety minutes match played outside of the typical seasonal window that is available for fans to purchase tickets and attend.

    These are the terms and conditions (the "Terms") for subscribing to the Premium Content Site (the "Premium Content Site"). The Premium Content Site is provided to you, the subscriber ("you","your") on the basis that you pay the Fee (in the manner detailed below) and accept the terms of this contract. It is a legal agreement and it sets out the rights and obligations of you and Liverpool Football Club including its agents and group companies ("we", "us", "our"). By clicking the "AGREE" box and filling in the registration form for the Premium Content Site you are agreeing to be bound by these Terms.To the extent that these Terms conflict with the general Terms and Conditions of use of the Liverpool FC Website ("General Terms") the order of priority shall be: (i) these Terms ; then (ii) General Terms.

    MyLFC Points Participation Terms and Conditions

    Prize Draw Terms and Conditions

    These Prize Draw Terms and Conditions (the “Prize Draw Terms and Conditions”) govern the Prize Draw(s) operated as a possible Reward as part of the Scheme. These Prize Draw Terms and Conditions are subject to the Scheme Terms and Conditions, available here (https://www.liverpoolfc.com/legal/terms-and-conditions). In the event of a conflict, the Scheme Terms and Conditions shall prevail. Capitalised terms not defined in these Prize Draw Terms and Conditions shall be given their meaning under the Scheme Terms and Conditions.

    The Prize Draw(s) are currently live:

    • PRIZES AND DRAWS
      • The promoter for the purposes of the Prize Draw(s) is [The Liverpool Football Club and Athletic Grounds Limited of Anfield Road, Liverpool, Merseyside, L4 0TH] (the “Club”).
      • The Club is currently operating the following Prize Draws:
    • “LFC Away Shirt” – 250 points per entry (MAR23AWAY)
    • “LeBron Air Max Trainer”– 250 points per entry (MAR23LEBRON)
    • “LFC Signed Gerrard Image” – 300 points per entry (MAR23GERIM)
    • “LFC Mens Rome 77 Jacket” – 200 points per entry (MAR2377JACK)

    • HOW TO PARTICIPATE
      • In order to participate via the Scheme, participants must be registered with the Scheme and must earn the requisite number of points. Participants can then redeem their points for an entry into the relevant Prize Draw.
      • Participants may also enter via the free entry route. To enter via the free entry route, participants must send a letter or postcard including the relevant reference for the Prize Draw they are seeking to enter, their full name, email address and contact telephone number. Free entry route entries should be sent to LFC Membership, Liverpool Football Club, Anfield Road, Liverpool, L4 0TH, United Kingdom .
      • When submitting your entries use the applicable prize reference supplied above.
      • In order to enter via the free entry route, participants must be registered on the App or Website.
      • Free entry route entries must be received before the Closing Date.
      • Participants may only enter each Prize Draw once in total (i.e., participants can enter via the Scheme route or the free entry route but not both). Participants may enter all Prize Draws operated by the Club unless otherwise stated.
      • Employees of the Club and/or their family members may not participate in the Prize Draws.
      • Participants in the Prize Draw should be over the age of 18 years of age. From time to time the Club may require proof of identity/age, and the Participant should provide such information on request.

    • SELECTION OF PRIZE DRAW WINNERS.
      • There will be one prize awarded to an individual winner for each Prize Draw unless otherwise stated.
      • The winner will be chosen at random via a randomised computer programme from all entries received by the Closing Date and verified by the Club and/or its agents to ensure the entry complies with these Prize Draw Terms and Conditions and the Scheme Terms and Conditions.
      • The winner will be notified by email no later than 7 days after the Closing Date and asked to contact the Club to provide further contact details and the address to which the prize should be sent (if necessary). Unless otherwise agreed, the Prize will be delivered to the winner by recorded post. Once the Club has obtained a proof of postage receipt for the prize, the Club excludes all liability for the prize arriving in a satisfactory condition.
      • The Club reserves the right to substitute any Prize with a Prize of equal, greater or less value.
      • If the winner: (i) has not confirmed receipt of the notification 14 days following announcement and attempted contact; (ii) is not eligible to enter the Prize Draw or receive the prize (for any reason); or (iii) is determined by the Club (in its sole discretion) to have breached the Scheme Terms and Conditions or the Prize Draw Terms and Conditions, the Club reserves the right to select an alternative winner on the same basis as described above (who will be given a reasonable deadline to respond)
      • The winner may be asked to provide identification and proof of address proving their eligibility before they are entitled to receive the Prize.
      • The winner’s personal information will be published in reasonable publicity relating to the Prize Draw and to confirm to other participants that a valid award took place. Personal information may include, but not be limited to, the winner’s name, photograph and county of residence. This personal information may then be used for future promotional, marketing and publicity purposes in any media worldwide without notice or fee to the winner. The winner will co‐operate with any other reasonable requests by the Club relating to any post‐winning publicity.

    • GENERAL
      • The Club will not be liable to you for any loss that is not foreseeable and excludes its liability to the maximum extent permitted by law. Nothing in these Prize Draw Terms and Conditions shall limit or exclude liability for death or personal injury as a result of the Club’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.
      • The invalidity or unenforceability of any provision of these Prize Draw Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.
      • These Prize Draw Terms and Conditions will be governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    LFC Points General Terms and Conditions

    • 1. MYLFC POINTS.
      • These general terms and conditions (the “Scheme Terms and Conditions”) set out the basis on which The Liverpool Football Club and Athletic Grounds Limited, a company with registered address Anfield Road, Liverpool, Merseyside, L4 0TH and registered number 35668 (“we” or “the Club”) operates the MyLFC Points scheme (the “Scheme”).
      • These Scheme Terms and Conditions must be read alongside any additional terms and conditions that apply to optional aspects of the Scheme (for example, in relation to specific competitions or prize draws that the Club may operate from time to time in its sole discretion).
      • Every participant must comply with all directions given to him or her by the Club during their participation of the Scheme, and must comply with all applicable laws, rules and regulations.
      • By participating in the Scheme, you acknowledge that you have read, understood and agree to these Terms and Conditions. Your participation in any aspects of the Scheme (such as completing any associated tasks) shall be considered as an indication that you have read, understood and agree to all additional terms applicable to that optional aspect.
    • 2. ELIGIBILITY. Those who wish to participate in the Scheme must:
      • Be an individual who is at least 18 years of age, and provide any proof of age as required by the Club;
      • have an active, unfrozen MyLFC account registered on the official Club app (the “App”) or the official club website (the “Website”) (please note that the Club may freeze or cancel an account at any time where it considers in its sole discretion that the account holder has breached these Scheme Terms and Conditions (or any additional terms and conditions that may apply));
      • Individuals may only have one active account at any time. The Club reserves the right to freeze or cancel an account where it reasonably believes that the account holder has another account.
      • Employees of the Club and/or their family members shall be permitted to participate in the Scheme but may be prohibited from entering certain optional aspects (such as competitions and prize draws).
    • 3. POINT EARNING OPPORTUNITIES (“TASKS”).
      • Participants in the Scheme may complete tasks in order to earn points. Points are not transferable.
      • Tasks may be reasonably notified to participants as they become available. All currently available tasks can be viewed via the “MyLFC” area of the App and/or Website.
      • Points are awarded (at the Club’s sole discretion) when the Club determines that the task has been fully completed.
      • You must be logged in to the App or the Website when carrying out tasks in order to be eligible for points.
      • Confirmation of task completion can be viewed within the “MyLFC” area of the App or Website.
      • Points may be associated with time-limited promotions operated by the Club and unused points may expire at the end of such promotion.
      • Other than where points are associated with a time-limited promotion (as set out below), the Club reserves the right to accept or deny the retrospective awarding of points if a participant contests whether they have successfully completed a task that has not been confirmed within the “MyLFC” area of the App or Website.
      • Where points are associated with a time-limited promotion, participants will not be able to contest whether they have successfully completed a task that has not been confirmed within the “MyLFC” area of the App or Website after the end of the relevant promotion.
    • 4. REWARDS & REDEMPTION.
      • Participants may redeem points for specific rewards offered by the Club from time to time at its sole discretion (each a “Reward”).
      • The cost of each Reward is stated in “points” value; this will be the number of points required to redeem the Reward.
      • Points may only be used once. Once a Reward has been redeemed, your points balance will be reduced accordingly. Participants can check their points balance in the “MyLFC” area of the App or Website.
      • Subject to the below, the available Rewards are as stated and are not transferable. No cash alternatives are available.
      • The Club may from time to time substitute any Reward with a reasonable alternative Reward where it deems a substitution is necessary.
      • Rewards may be considered as a taxable benefit to the winner. The winner will be directly responsible for declaring and paying any tax liability arising from the Reward.
      • The user is responsible for expenses and arrangements not specifically included in the Reward. This may include (but is not limited to) postage, travel, accommodation and any necessary travel documents, passports and visas, data charges or other fees necessary to redeem the Reward.
    • 5. PRIZE DRAW ENTRIES.
      • A Reward stated as a “Prize Draw” (or using similar language) enables the participant to use their points to enter a free prize draw where all participants have an equal chance of winning the relevant prize (each a “Prize Draw”).
      • Prizes may differ for each Prize Draw and will be notified to participants in advance.
      • Prize Draws may also be entered via free entry routes, details of which will be stated within the relevant Prize Draw Terms and Conditions, and the “MyLFC” area of the App or Website.
      • Prizes may be subject to availability.
      • Prizes may be considered as a taxable benefit to the winner. The winner will be directly responsible for declaring and paying any tax liability arising on their prize.
      • Participants are responsible for expenses and arrangements not specifically included in the Prize. This may include (but is not limited to) postage, travel, accommodation and any necessary travel documents, passports and visas, data charges or other fees to redeem the prize.
    • 6. PERSONAL DATA.
      • By participating in the Scheme and any Prize Draws (or other optional aspects of the Scheme), you acknowledge that your name, address, e­mail address and date of birth will have been made available to the Club (“Personal Data”).
      • All Personal Data will be held and used by the Club in accordance with the Club’s privacy policies (which can be found at https://www.liverpoolfc.com/legal/privacy-policy).
      • We may also use the information you provide to verify your age and identity.
    • 7. PARTICIPATION FEE.
      • Participation is free but participants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.
    • 8. TECHNICAL ISSUES.
      • No responsibility is accepted by the Club for incomplete tasks, failure to award points or Prize Draw entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer errors or errors in transit.
    • 9. FAIR & SPORTSMANLIKE BEHAVIOUR.
      • Any participant who participates or attempts to participate in the Scheme (including any optional aspects of the Scheme including Prize Draws) in a manner, which in the Club’s determination, is contrary to these Scheme Terms and Conditions or is unfair, fraudulent or unjust to other participants or is otherwise not in the spirit of the Scheme (including without limitation tampering with the operation of the Scheme or any Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other participants or the Club and/or any of its agents or representatives), may be rejected from the Scheme at the Club's sole discretion.
    • 10. AMENDMENTS TO MYLFC POINTS & PRIZE DRAW.
      • The Club may cancel or amend Scheme (including any optional elements and Prize Draws), including reasonably amending the prize, without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted in the “MyLFC” area of the App and/or Website.
      • The Club may amend these Scheme Terms and Conditions (or any additional terms) at any time. Please check the applicable terms and conditions periodically to ensure you are aware of the latest terms of the Scheme.
    • 11. MODIFICATION, CANCELATION & TERMINATION OF MYLFC POINTS.
      • The Club cannot guarantee that the services relating to the Scheme will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. Without limiting clause 10, the Club reserves the right to modify, cancel, terminate or suspend the Scheme in whole or in part (at its sole discretion) if:

    (i) it believes the Scheme is not capable of being conducted as specified in these Scheme Terms and Conditions; or

    (ii) a system failure(including maintenance, network issues, a virus, computer bug, unauthorised human intervention or any other cause that is beyond the reasonable control of the Club) affects the operation of the Scheme (including but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date); or

    (iii) the following occurrences affect the availability of the Scheme;strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation.

    The Club is not responsible for any loss or damage caused to you as a result of any of these occurrences.

    • 12. LIABILITIES OF THE CLUB.
      • The Club will not be liable for any loss resulting from alteration to, or termination of, the Scheme or the right to earn or redeem Points, except for loss caused by the Club’s negligence or wilful misconduct.
      • The Club will not be liable for any loss if, by reason of local legal or regulatory prohibitions or restrictions, the Scheme cannot be made available in certain countries or to certain users..
      • Nothing in these Scheme Terms and Conditions shall limit or exclude liability for death or personal injury as a result of the Club’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.
    • 13. LIABILITIES OF THE PARTICIPANT.
      • You agree to reimburse the Club in respect of any damages suffered by the Club or any losses by the Club resulting from any claim made by a third party in each case in respect of any matter arising from your entry to the Scheme (including any optional elements or Prize Draws), your use of the services relating to the Scheme in breach of these Scheme Terms and Conditions (or any additional terms and conditions that may apply) or from your violation of any applicable law or regulation.
    • 14. VALIDITY & ENFORCEABILITY.
      • The invalidity or unenforceability of any provision of these Scheme Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Scheme Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.
    • 15. GOVERNING LAW.
      • These Scheme Terms and Conditions will be governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    LIVERPOOL FOOTBALL CLUB (the “CLUB”)

    MYLFC PRE-SEASON+ TERMS AND CONDITIONS FOR THE USA PRE-SEASON TOUR 2024/25

    (the “Terms and Conditions”)

    1. Order of Precedence

    These Terms and Conditions are published and maintained on the Club’s website at https://www.liverpoolfc.com/legal/terms-and-conditions and may be amended from time to time and such amendments shall become effective immediately upon posting. For the avoidance of doubt, in the case of discrepancy between the Terms and Conditions published on the Club’s website from time to time and any issued hard copy of the Terms and Conditions, the terms published on the Club’s website shall prevail.

    2. MyLFC Pre-Season+ subscription and activation

    2.1 By entering the MyLFC Pre-Season+ Contract (as defined below) you agree to be bound by these Terms and Conditions. Please note that you may be asked to provide proof of identity at any point in the application process and/or at any point during the Pre-Season Tour. Failure to complete any such identification verification process when required or failure to provide proof of identity when requested may result in a suspension of specific membership benefits or cancellation of your MyLFC Pre-Season+ Membership.

    2.2 Your MyLFC Pre-Season+ Membership Benefits (as defined below) commence immediately on receipt of a confirmation email from the Club confirming that your MyLFC Pre-Season+ Membership application has been successful and that you have entered a MyLFC Pre-season+ Contract.

    2.3 Individuals living in countries which are or become subject to, any sanctions administered by the Office of Financial Sanctions Implementation (OFSI), the US Office of Foreign Assets Control (OFAC), EU sanctions administered by the Deutsche Bundesbank, and UN sanctions administered by any of those three agencies (or any replacement or successor agencies) shall not be permitted to purchase a MyLFC Pre-Season+ Membership from the Club, and in the event such individuals are accidentally able to purchase a MyLFC Pre-Season+ Membership the Club shall be entitled to cancel such MyLFC Pre-Season+ Membership immediately.

    2.4 Subject to clause ‎2.5 below, certain MyLFC Pre-Season+ Membership Benefits will be issued by virtue of electronic mobile passes and/or electronic mobile codes using near-field communication technology, or such other technology as the Club or third party delivering such MyLFC Pre-Season+ Membership Benefits may decide to use from time to time (“E-Pass”). For the avoidance of doubt, certain MyLFC Pre-Season+ Membership Benefits require access to an electronic mobile device for verification purposes.

    2.5 It is your responsibility to ensure your device can access your MyLFC Pre-Season+ Membership for the purposes of accessing and claiming certain MyLFC Pre-Season+ Membership Benefits. It is also your responsibility to ensure your device is compatible with the relevant E-pass, that you download the relevant E-Pass, and to ensure that it is displayed correctly on your mobile smartphone. E-Passes are only compatible with iPhone 6 and above and most Android/Google phones. If you have problems with downloading an E-Pass, you must immediately inform the Club and/or the relevant third party who issued the E-Pass.

    2.6 Only one MyLFC Pre-Season+ Membership is permitted per person and any additional MyLFC Pre-Season+ Memberships purchased over and above the one permitted may be cancelled by the Club immediately. In this instance, a refund may be issued in the Club’s sole discretion.

    2.7 MyLFC Pre-Season+ Membership is only available to those who are aged 18 or over at the time of purchase. Any MyLFC Pre-Season+ Membership purchased by anyone below the age of 18 may be cancelled by the Club immediately. In this instance, a refund may be issued in the Club’s sole discretion.

    3. Term and Cancellation

    3.1 MyLFC Pre-Season+ Membership is a pre-season scheme from the date of purchase until 11 August 2024 and constitutes a binding contract between you and the Club (the “MyLFC Pre-Season+ Contract”). The MyLFC Pre-Season+ Contract starts on your receipt of a confirmation email from the Club.

    3.2 You will have 14 days from the start of your MyLFC Pre-Season+ Membership to cancel the MyLFC Pre-Season+ Membership. If you do cancel within those 14 days, you shall be entitled to a refund and the Club will be entitled to a refund or return of any use by you of the MyLFC Pre-Season+ Membership Benefits. Please ensure you retain proof of postage of return to ensure a refund can be processed.

    3.3 If you choose to cancel after 14 days, you will not be entitled to a refund of the cost of your MyLFC Pre-Season+ Membership, including in respect of any unexpired portion of the MyLFC Pre-Season+ Membership.

    3.4 To cancel your MyLFC Pre-Season+ Membership please contact Supporter Services using the details provided here: https://www.liverpoolfc.com/info/contact-us. For the avoidance of doubt, cancellations through third party platforms such as Apple and/or Google will follow the cancellation process for those platforms.

    3.5 For the avoidance of doubt, purchase of a MyLFC Pre-Season+ Membership and/or these Terms and Conditions do not constitute or imply any guarantee of entitlement to ticket (being an event, training session or match ticket), seat, or access to any area of the Ground. You will not be entitled to a refund of the cost of your MyLFC Pre-Season+ Membership if you cannot purchase tickets for any reason whatsoever.

    4. Contact Details

    4.1 It is the MyLFC Pre-Season+ Member’s responsibility to keep their account and contact details up to date, including name and address details, by using the following link: https://account.liverpoolfc.com/profile. For the avoidance of doubt, any change of name in accordance with this clause ‎4.1 does not mean that the MyLFC Pre-Season+ Membership can be transferred to somebody else.

    5. Fees and Payment

    5.1 Further information on the cost of MyLFC Pre-Season+ Membership is available online at https://mylfc.liverpoolfc.com/my_lfc/ (“the Fee”).

    5.2 MyLFC Pre-Season+ Membership can be paid for in US Dollars only. If payments are completed outside the United States or using a card issued outside the United States, a currency conversion will take place, which may be subject to additional charges.

    5.3 You must pay the Fee applicable to the MyLFC Pre-Season+ Membership subscribed for, in accordance with the fee plan notified to you at the time of registration.

    5.4 Unless otherwise stated, charges are inclusive of VAT and any other taxes applicable from time to time.

    5.5 Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside of the United Kingdom. In this case you will be responsible for the payment of all import duties and local taxes including any administration charges upon receipt.

    5.6 When you use your MyLFC Pre-Season+ Membership Benefits you may incur other additional charges. You are responsible for paying any additional charges.

    5.7 If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the MyLFC Pre-Season+ Membership at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.

    5.8 We will notify you by email that we have processed your payment of the Fee and inform you that you have entered a MyLFC Pre-Season+ Contract and are a MyLFC Pre-Season+ Member. The email message will constitute our acceptance of your MyLFC Pre-Season+ Membership application. Our acceptance of your order will be deemed complete and received by you at the time and date we send the email, such time and date as specified on the email. We accept no responsibility for you not actually receiving the email, for reasons outside our control.

    5.9 When you provide payment information, you represent and warrant that the information is accurate and that you are authorised to use the payment method provided. You acknowledge that we may process an authorisation hold using your payment information in order to verify the information provided.

    6. MyLFC Pre-Season+ Membership Benefits – Terms and Conditions

    6.1 A MyLFC Pre-Season+ Member shall be entitled to benefits, which may or may not require presentation of an E-Pass. All benefits and any applicable restrictions and or requirements relating to such benefits are specified in full on https://mylfc.liverpoolfc.com/my_lfc/, such benefits being the “MyLFC Pre-Season+ Membership Benefits”.

    6.2 MyLFC Pre-Season+ Membership Benefits may be modified or removed for any reason (including, for any technical reasons) at the sole discretion of the Club, from time to time, and such modifications shall become effective immediately upon posting.

    6.3 The below restrictions apply (but are not exhaustive) to claim the following MyLFC Pre-Season+ Membership Benefits. If there is any conflict between the restrictions set out below and a restriction contained within the MyLFC Pre-Season+ Membership Benefits section of the Club website, then the latter restriction shall prevail.

    6.4 The $5 discount code is only valid when spending $25 or more on Club branded merchandise only. Please note that sale items are excluded from any applicable discounts and save for any discounts through an official LFC membership, any MyLFC Pre-Season+ Membership Benefits that include a discount cannot be used in conjunction with any other offer or discount. This offer does not apply to any other affiliated online stores.

    6.5 Any applicable discounts on Premium LFC Official Membership must be activated before 30 October 2024 and cannot be used in conjunction with any other offer or discount.

    7. Cancellation & Withdrawal of MyLFC Pre-Season+ Membership

    7.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any breach of these Terms and Conditions and/or the Terms and Conditions of Entry to cancel and withdraw your MyLFC Pre-Season+ Membership and to eject you from the Ground. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the MyLFC+ Pre-Season+ Membership. In such cases, your conduct may be presented to the Club’s Sanction Panel. Please refer to the Official Club Sanctions document which is available at http://www.liverpoolfc.com/corporate/official-sanctions-process and which provides a guide to the sanctions that the Club may impose in the circumstances set out below. Without prejudice to the general nature of the above, the following actions shall constitute a serious breach of the Terms and Conditions and/or Terms and Conditions of Entry:

    7.1.1 smoking in any part of the Ground;

    7.1.2 being (or appearing intoxicated) within the Ground;

    7.1.3 persistent standing in seated areas whilst a match is in progress;

    7.1.4 the sale or transfer (save as permitted in these conditions) of this MyLFC Pre-Season+ Membership to any person;

    7.1.5 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive, or racist;

    7.1.6 the deliberate misuse, or suspected deliberate misuse, of the MyLFC Pre-Season+ Membership;

    7.1.7 the supply of any misleading or incorrect information in any application made to the Club, including date of birth;

    7.1.8 persistent swearing during a match;

    7.1.9 the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;

    7.1.10 whether at the Ground, or, travelling to or from any Club match:

    7.1.10.1 the use of foul, obscene, abusive, and/or racist language and/or gestures;

    7.1.10.2 the chanting of anything of an indecent or racist and/or discriminatory nature;

    7.1.10.3 fighting or engaging in and/or inciting violence; or

    7.1.10.4 any of the above to any official, steward or employee of the Club or any police officer;

    7.1.11 bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;

    7.1.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

    7.1.13 any act which could and/or does bring the Club into disrepute;

    7.1.14 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this MyLFC Pre-Season+ Membership;

    7.1.15 use, or where the Club suspects use, of software that is designed to enable or facilitate completion of any part of the ticket purchasing process;

    7.1.16 purchase, or attempted purchase, of tickets with a view, in the Club’s opinion, to any person obtaining financial gain;

    7.1.17 any actual or suspected breach of The Breaching of Limits on Ticket Sales Regulations 2018;

    7.1.18 any breach whatsoever of any other applicable guidelines (as determined by the Club) enacted by the Club during the Pre-Season Tour; and

    7.1.19 without prejudice to any of the foregoing, any other breach of the Ground Regulations, the Terms & Conditions of Entry, or the fan charter (https://www.liverpoolfc.com/corporate/charter).

    7.2 In the event that your MyLFC Pre-Season+ Membership is withdrawn or cancelled, the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any event, training session and/or match ticket at its discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). In addition, as set out at clause ‎7.1 above, your conduct may be subject to the Club’s Official Sanctions Process in accordance with the process set out in clause ‎7.1 above.

    7.3 The Club reserves the right to suspend the MyLFC Pre-Season+ Pass Membership and all associated benefits for a period of time or to withdraw its use in the event of misuse or if abused in any way or in the event of a breach of any of these Terms and Conditions and Club regulations; or in the event of any abusive, dangerous or other unacceptable behaviour by the MyLFC Pre-Season+ Member, or if the MyLFC Pre-Season+ is prohibited by law from attending any football ground.

    Equality and Anti-Discrimination

    7.4 The Club is committed to equality and diversity, and it is important that all our fans share the Club’s principles of inclusion.

    7.5 We require all MyLFC Pre-Season+ Members to refrain from engaging in any conduct which is racist, homophobic, or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:

    7.5.1 age;

    7.5.2 disability;

    7.5.3 gender reassignment;

    7.5.4 marriage and civil partnership;

    7.5.5 pregnancy and maternity;

    7.5.6 race;

    7.5.7 religion or belief;

    7.5.8 sex; and

    7.5.9 sexual orientation.

    7.6 MyLFC Pre-Season+ Members who engage in any of the behaviours set out at clause ‎7.5 above may (regardless of the medium in which such behaviour takes place):

    7.6.1 be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website and be subject to the Club’s Official Sanctions Process in accordance with the process set out in clause ‎7.1 above;

    7.6.2 be refused entry to or evicted from the Ground;

    7.6.3 have their MyLFC Pre-Season+ Memberships cancelled or withdrawn;

    7.6.4 be suspended or banned from entering the Ground on future occasions; and/or

    7.6.5 be subject to prosecution in accordance with law.

    8. Use of your MyLFC Pre-Season+ Membership

    MyLFC Pre-Season+ Membership ticketing for events or training sessions

    8.1 When utilising any event and/or training session tickets purchased by way of your MyLFC Pre-Season+ Pass Membership, the terms in this clause ‎8 shall apply.

    8.2 Any MyLFC Pre-Season+ Members event and/or training session tickets purchased are for the use of supporters of the Club only, and by applying for a ticket under your MyLFC Pre-Season+ Membership and/or using the same, you hereby warrant and represent that you are a supporter of the Club.

    8.3 Your event and/or training session tickets may be presented as an E-Pass (or such other pass as the Club or third party delivering such MyLFC Pre-Season+ Membership Benefit(s) may provide to you from time to time) and must be produced together with photographic evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry. Please ensure you carry proof of your name, address, and photograph ID with you while you are at the Ground as random spot-checks may be undertaken.

    8.4 In the event that you forget your device on which the relevant event and/or training session E-Pass is stored, or you are unable to access your E-Pass for an individual event and/or training session, the Club shall not be obliged to admit you.

    8.5 Subject to clause ‎8.7 below, any event and/or training session tickets purchased under your MyLFC Pre-Season+ Membership are issued for your sole use and you shall not resell, dispose of, assign, transfer, lend or otherwise deal with such tickets to any other person without the prior written consent of the Club in accordance with clause ‎8.7 below or via any official Club ticket transfer scheme that the Club may implement from time to time. Further, you shall not use any event and/or training session tickets purchased under your MyLFC Pre-Season+ Membership for any commercial purpose including, but not limited to, selling such tickets. The reference to selling tickets includes:

    8.5.1 offering to sell a ticket (including, without limitation, via an online auction website);

    8.5.2 exposing a ticket for sale;

    8.5.3 making a ticket available for sale by another person; or

    8.5.4 advertising that a ticket is available for purchase.

    8.6 For the avoidance of doubt (and by way of example only) event and/or training session tickets purchased under your MyLFC Pre-Season+ Membership may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given (or offered to be given) to a person who pays or agrees to pay for some other goods or services (or offers to do so) or used for any other commercial purpose; all save as expressly authorised by the Premier League and/or the Club.

    8.7 You may only sell and/or transfer an event or training session ticket purchased under your MyLFC Pre-Season+ Membership to a Guest with the express written consent of the Club given at the Club’s absolute discretion, the Ticket Exchange or via any official Club ticket transfer scheme that the Club may implement from time to time, and on the basis that such sale or transfer is in respect of an individual event and/or training session (i.e. you cannot sell or dispose of the whole entitlement of your MyLFC Pre-Season+ Membership) and in consideration of no payment or benefit in excess of the face value of a single ticket to that event and/or training session and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business. Such resale or transfer to any Guest is hereby provided to be subject to the Terms & Conditions of Entry, which will (save for any rights to transfer under this clause) apply to and bind that Guest as if he/she was the original purchaser of the relevant event and/or training session ticket (and you must inform the Guest of this).

    MyLFC Pre-Season+ Membership Benefits excluding ticketing

    8.8 You shall not re-sell, assign, transfer or lend the MyLFC Pre-Season+ Membership Benefits attached to your MyLFC Pre-Season+ Membership or your MyLFC Pre-Season+ Membership itself to any other person whatsoever.

    9. Exclusion of Liability

    9.1 EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY RESULTING FROM ANY NEGLIGENCE OF THE CLUB, NEITHER THE CLUB NOR ANY OF THEIR AFFILIATES OR THEIR RESPECTIVE OFFICERS, EMPLOYEES OR AGENTS SHALL BE RESPONSIBLE FOR (WHETHER IN TORT, CONTRACT OR OTHERWISE):

    9.1.1 ANY LOSS, DAMAGE, OR INJURY TO YOU OR TO ANY PROPERTY BELONGING TO YOU IN OR UPON OR AROUND THE GROUND OR ANY CAR PARK, RESULTING FROM ANY CAUSE WHATSOEVER; OR

    9.1.2 ANY LOSS OF PROFIT, LOSS OF USE, LOSS OF OPPORTUNITY OR ANY INDIRECT, ECONOMIC, CONSEQUENTIAL, SPECIAL OR PUNITIVE LOSSES OR DAMAGES WHATSOEVER, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE; (B) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR (C) THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.

    9.2 EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY RESULTING FROM ANY NEGLIGENCE OF THE CLUB, NEITHER THE CLUB NOR ANY OF THEIR AFFILIATES OR THEIR RESPECTIVE OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE TO YOU IN CONNECTION WITH THE MYLFC PRE-SEASON+ MEMBERSHIP OR THESE TERMS AND CONDITIONS FOR AN AMOUNT IN EXCESS OF THE FEE.

    9.3 BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SOME OF THE LIMITATIONS SET FORTH IN THESE TERMS MAY NOT APPLY TO YOU. THE CLUB’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY THE LAW OF SUCH JURISDICTION. THIS PARAGRAPH WILL ONLY APPLY IF AN ARBITRATOR OR COURT WITH APPLICABLE JURISDICTION IN ACCORDANCE WITH THESE TERMS FINDS EXCLUSIONS OF DAMAGES OR LIMITATIONS OF LIABILITY TO BE UNCONSCIONABLE OR OTHERWISE VIOLATE APPLICABLE LAWS. NOTHING IN THESE TERMS SHALL EFFECT A WAIVER OF ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.

    10. General

    10.1 If you have any complaints in relation to the MyLFC Pre-Season+ Membership, please contact Liverpool Football Club and Athletic Grounds Limited, (VAT Number 325195756) Membership Services, Anfield Road, Liverpool, United Kingdom, L4 0TH.

    10.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

    10.3 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy.

    10.4 The Club may amend these terms from time to time in its discretion. Any changes will be published on the Club’s website.

    11. Definitions

    E-Pass” has the meaning provided at clause ‎2.4;

    Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA, and other relevant governing body of association football;

    Ground” means the football stadium located at Anfield Road, Liverpool L4 0TH and all other locations owned, occupied, or utilised by the Club from time to time, including, for the avoidance of doubt, all locations where Pre-Season Tour matches are held;

    "Ground Regulations" means those ground regulations issued by the Club, or the owner or lessor of any Ground not owned by LFC, from time to time that set out the terms and conditions upon which spectators are granted entry to the applicable Ground;

    Guest” means a relative, friend, colleague, and/or companion to the disabled, each of whom is known to the MyLFC Pre-Season+ Member;

    MyLFC Pre-Season+ Contract” has the meaning provided at clause ‎3.1;

    MyLFC Pre-Season+ Membership” means the official MyLFC Pre-Season+ Membership, which is a pre-season tour membership scheme for the 2024/25 pre-season tour in the USA, and a participant in the MyLFC Pre-Season+ Membership is a “MyLFC Pre-Season+ Member”;

    Pre-Season Tour” means the 2024/25 football pre-season tour in the USA;

    "Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue; and

    "Ticket Exchange" means the Club's authorised ticket resale facility.

    Anfield Abseil Terms and Conditions for the Purchase of Tickets

    1. Definitions

    In these Terms and Conditions, the following words shall have the meanings set out below:

    "Abseiler" means any person attending the Anfield Abseil activity other than an Abseil Guide.

    "Abseil Guide(s)" - means a representative of LFC leading the Anfield Abseil activity.

    "Anfield Abseil” means all types of abseil activities at Anfield Stadium, including but not limited to, the Anfield Abseil activity, and “Anfield Abseil” and “Abseil” shall have the same meaning.

    "Anfield Abseil Experience" means the 'Stadium Tours' building located at the Anfield Stadium which is the starting point for the Anfield Abseil.

    "Anfield Stadium” means the Anfield stadium at Anfield Road, Liverpool, Merseyside L4 0TH.

    "Confirmation" means the confirmation email sent to you by LFC under Condition 4.1(c) acknowledging your booking and setting out the details of your booking.

    "Contract(s)" means any contract for the purchase of Tickets made between you and LFC.

    "Waiver Form" means the form that each participant in the Anfield Abseil must complete prior to undertaking their Abseil, a copy of which is contained in Schedule Four (4).

    "LFC” means The Liverpool Football Club and Athletic Grounds Limited, a company registered in England and Wales with company number 35668 and whose registered office is at Anfield Road, Liverpool, L4 0TH, United Kingdom, and "we" and "us" shall be construed as a reference to LFC.

    "LFC Anfield Abseil Website" - means the website owned and operated by LFC in connection with the LFC Stadium Tour & Experiences currently at https://bookings.liverpoolfc.com/stadiumtours/booking/default.htm

    "LFC Gift Voucher" means a gift voucher issued solely by LFC which can only be redeemed for the Anfield Abseil on one (1) occasion only, either by telephone, on the LFC Anfield Abseil Website or in person at the Anfield Abseil Experience.

    "Online Booking Form" means the series of pages for the booking of Tickets set out on the LFC Anfield Abseil Website.

    "Photo Packages" means any official photographs that are purchased during the Anfield Abseil on the day of your visit.

    "Physical Requirements" means the physical requirements for the Anfield Abseil as stated in Schedule One (1) to these Terms and Conditions.

    "Supervising Adult" means a parent and/or legal guardian of any Supervised Child who is over the age of eighteen (18) and who is responsible for their Supervised Children pursuant to these Terms and Conditions.

    "Supervised Child" means any child on the Anfield Abseil that is under the age of eighteen (18) who must be supervised by their parent and/or legal guardian under these Terms and Conditions, and "Supervised Children" shall be construed accordingly.

    "Ticket(s)" means any ticket for attending Anfield Abseil offered for sale by LFC or its authorised agents. "You" - means the individual stated on the Online Booking Form and confirmed in the Confirmation who is purchasing Tickets under these Terms and Conditions.

    2. General

    2.1 These Terms and Conditions (including the Schedules to these Terms and Conditions, which are hereby incorporated into and form part of these Terms and Conditions) relate to the purchase and supply of Tickets to you whether in person at the Anfield Abseil Experience, over the phone or via the LFC Anfield Abseil Website. Please read these Terms and Conditions carefully before purchasing any Tickets as by doing so you will be deemed to have accepted these Terms and Conditions which govern all Contracts.

    2.2 LFC reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version of these Terms and Conditions is located at https://www.liverpoolfc.com/legal/terms-and-conditions

    2.3 Any one person who is subject to a suspension or ban from LFC or a football banning order is prohibited from purchasing Tickets.

    2.4 All persons attending the Anfield Abseil must be over the age of ten (10) and, in LFC's opinion, satisfy the Physical Requirements.

    2.5 All persons attending the Anfield Abseil under the age of eighteen (18) must be supervised by their Supervising Adult where each Supervising Adult shall be responsible for no more than the number of Supervised Children expressed in the following ratio of Supervising Adults to Supervised Children, depending on the ages of the Supervised Children: • Ten – seventeen (10 – 17) years of age: one (1) Supervising Adult to accompany two (2) Supervised Children.

    2.6 For any reason if a Supervised Child does not want to go ahead with the Anfield Abseil, that child’s Supervising Adult will need to remain with that child as well as their other Supervised Children. For this reason, we recommend having at least two (2) Supervising Adults for even the smallest groups.

    2.7 Valid ID (for example, valid passport, valid photocard driving license or valid pass ID card) must be shown for any persons we reasonably consider to be under eighteen (18). Failure to do so may result in admission being refused without refund.

    2.8 LFC reserves the right to refuse entry to:

    a. any persons attending the Anfield Abseil whom we reasonably believe to be under the age of ten (10);

    b. groups where we do not reasonably believe there to be a sufficient number of Supervising Adults to supervise;

    c. persons whom we reasonably believe to be under eighteen (18) in accordance with Condition 2.5 above;

    d. any persons who, in LFC's opinion, do not satisfy the Physical Requirements of the Anfield Abseil or otherwise fail to comply with or accept the terms of the Schedules to these Terms and Conditions.

    2.9 You and all members of your party aged eighteen (18) or over will be required to sign a Waiver Form on or prior to the day of your visit and in any event prior to beginning your Anfield Abseil activity. Each Supervising Adult must consent to the Supervised Children they are supervising undertaking the Anfield Abseil and shall remain solely responsible for them at all times and shall be responsible for ensuring that they understand and adhere to these Terms and Conditions. Each Supervising Adult shall be required to complete and sign the Waiver Form on the behalf of the Supervised Children they are supervising and to state that they will be responsible for their own safety and that of the Supervised Children.

    2.10 Nothing in these Terms and Conditions is intended to affect your statutory rights.

    3. Purchasing Tickets

    3.1 If you make a group booking, you accept these Terms and Conditions on behalf of all members of the group and agree to make the group aware of these Terms and Conditions (and ensure that each member of the group understands and agrees to comply with the Terms and Conditions) and are responsible for all payments due from all members of the group.

    3.2 If there are any changes to your details once you have received the Confirmation, then it is your responsibility to inform LFC of all such changes by calling LFC on 0151 260 6677. LFC has the right to refuse entry to anyone who fails to confirm changes in writing in advance of the relevant event.

    3.3 LFC reserves the right to place restrictions on the booking including but not limited to: (a) the volume of Tickets ordered; (b) age of attendees or participants; and/or (c) without prejudice to Condition 2.5 above, the ratio of Supervised Children to Supervising Adults.

    3.4. Each Abseiler must be:-

    (a) 10 years or older (with parental consent for under 18’s and supervision at a 1:2 ratio);

    (b) a minimum height of 1.2m;

    (c) a weight of less than 19 stone (120kg);

    (d) able to wear a harness which has a maximum width waist of 130cm and a maximum upper thigh width of 75cm which are the maximum measurements of our harnesses; and

    (e) If you do not meet these requirements you will not be permitted to take part.

    3.5 It is your responsibility to check any Tickets issued to you are accurate.

    3.6 Any purchase of Tickets is only valid when processed by LFC or an agent authorised by LFC.

    3.7 Tickets may not be transferred or resold for commercial purposes or at a premium. If a Ticket is resold in breach of this Condition, the bearer of the Ticket or the person claiming the right to attend the Anfield Abseil will be refused admission to the Anfield Abseil and will not be eligible for a refund on those Tickets.

    3.8 Tickets for the Anfield Abseil will be timed. This will be highlighted during the booking process. Visitors with timed tickets must arrive twenty (20) minutes before the time stated on their Ticket to avoid missing their slot. LFC cannot guarantee admission to customers (meaning you or any individual within your group) who arrive after the time stated on their Ticket.

    3.9 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Anfield Abseil.

    3.10 LFC cannot take responsibility and shall have no liability in respect of any Tickets purchased through third party ticketing providers. Any customers who have purchased their Tickets through a third party must revert to the terms and conditions of such third party.

    4. Tickets Purchased on the LFC Anfield Abseil Website

    4.1 If you choose to purchase Tickets on the LFC Anfield Abseil Website, your Contract with LFC will be concluded as follows:

    (a) completion and submission of the Online Booking Form shall constitute an offer by you to purchase Tickets subject to these Terms and Conditions. You can correct any mistakes you make when filling out the Online Booking Form at any point before submitting it;

    (b) once you submit the Online Booking Form, LFC will check that you have completed all parts of the Online Booking Form and confirm that you have sufficient funds to cover the total cost of booking. Upon confirmation of these details, your credit or debit card will be charged accordingly and payment taken using the payment gateway Cybersource. This in itself does not constitute acceptance of your offer;

    (c) once payment has been taken, an onscreen confirmation will be displayed, and LFC will send you the Confirmation email as soon as possible. This Confirmation shall constitute LFC’s acceptance of your booking. A Contract will be formed once you have received the Confirmation;

    (d) if LFC receive a prompt notification that the Confirmation was not delivered successfully, then LFC will use reasonable endeavours to notify you by other means of the acceptance of the Contract and the details of your booking;

    (e) those attending the Anfield Abseil need to complete a Waiver Form before their experience in accordance with Condition

    2.9. A link to the Declaration and Waiver form will be included in the Confirmation booking email and pre-visit email, customers should click the link, fill in the questions and submit, a copy of the Declaration and Waiver form can be emailed by requesting this at the time of digitally submitting. In the event that you have not completed your Declaration and Waiver Form in advance or to LFC’s satisfaction, you will be required to complete this on the day in the Anfield Abseil Experience before embarking on the Abseil. The only language available for the conclusion of a Contract online is English.

    4.2 Details of all Contracts concluded online (including the method of payment but not the card details) will be kept on file by LFC and can be provided to you on request.

    5. Price and Payment

    5.1 The price (including all taxes where relevant) of all Tickets are specified on the LFC Anfield Abseil Website. These details are based on the best available information to LFC and LFC is not obliged to conclude any Contract on these terms. We reserve the right to vary prices up or down due to changes in VAT or any other circumstances, some of which may be beyond our control.

    5.2 Despite our best efforts, it is possible that some of the prices on the LFC Anfield Abseil Website, at the LFC Anfield Abseil Experience, or in official LFC publications (such as emails, catalogues etc.) are incorrect. If this happens, we will, at our discretion, either contact you/discuss with you for instructions or confirmation of the correct price, before dispatching or cancelling your order.

    5.3 For bookings made online via the LFC Anfield Abseil Website, LFC accepts payment from Maestro UK, Master Card, VISA and/or LFC Gift Voucher.

    5.4 For bookings made over the phone LFC accepts payment from Maestro UK, Master Card, VISA and LFC Gift Voucher.

    5.5 For bookings made in person at the Anfield Abseil Experience, LFC accepts payment from all major UK debit/credit cards.

    5.6 LFC reserves the right to apply discounts, bundles and promotional activity to any Ticket or LFC Gift Voucher purchased on the LFC Anfield Abseil Website which may not be reflected on third-party websites.

    6. Delivery of Tickets

    6.1 Delivery of Tickets will be via email for all methods of purchase including in person. Tickets can be presented on a mobile device or can be a printed copy.

    7. Refund and Exchange Policy for Tickets

    7.1 Subject to Condition 7.2, LFC will not refund your Tickets after purchase.

    7.2 Where LFC is unable to perform a Contract on the date stated on the Confirmation because the Anfield Abseil activity is no longer available, LFC will take all reasonable measures to contact you when cancellation has occurred and refund you the face value of the Tickets purchased either (at LFC's sole discretion) to a LFC Gift Voucher or the original method of payment. Where LFC is unable to perform a Contract on the date stated on the Confirmation but believes it will be able to do so at a later date and/or time, LFC will take all reasonable measures to contact you when cancellation has occurred in order to reschedule your experience. If no contact can be made your Ticket will be automatically refunded to either (at LFC's sole discretion) a LFC Gift Voucher or the original method of payment for the face value of the Tickets purchased. It is your responsibility to check that your Anfield Abseil has not been cancelled. LFC will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

    7.3 Anfield Abseil will take place in all weather conditions other than the present existence or imminent threat of gales, lightning, heavy snow or ice or extreme weather conditions which LFC reasonably believe makes it unsafe to participate in the Abseil. In the event of a change in weather during the Anfield Abseil you will not be allowed to leave early, unless we cancel the Abseil on health and safety grounds. Refunds will not be issued where Anfield Abseil is open, but you are dissatisfied with the weather.

    7.4 If we close The Anfield Abseil other than as a result of your acts or omissions, the Abseil will be rescheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are not able to attend at an alternative time we shall have no liability to you whatsoever other than to refund the price paid for the Tickets which you have purchased (less delivery costs where the Tickets have been delivered to you) including, without limitation, no liability for travel or accommodation expenses. Where you have purchased your Ticket from an authorised Ticket agent you must apply to the point of sale for refund in accordance with the Ticket agent’s terms and conditions.

    7.5 You may not be entitled to a refund if you purchase your Tickets via a third-party website or company. If you decide to access any third-party websites, you do so entirely at your own risk, and you may be subject to the terms and conditions imposed by such third parties.

    7.6 When redeeming a LFC Gift Voucher during any promotional activity, customers will not be refunded the difference in price, between the original price and the promotional price. For the avoidance of doubt, LFC Gift Vouchers can be used for one (1) Anfield Abseil activity only.

    7.7 A refund will not be given for customers who arrive late and have missed their Anfield Abseil start time.

    7.8 Any persons who change their mind about attending any Anfield Abseil before their visit, upon arrival or during, will not be issued a refund.

    8. LFC Gift Vouchers

    8.1 LFC Gift Vouchers will be available to purchase on the LFC Anfield Abseil Website and in person in the Anfield Abseil Experience.

    8.2 Delivery of LFC Gift Vouchers will be via email.

    8.3 LFC Gift Vouchers can only be redeemed against the specific attraction the gift voucher is valid for.

    8.4 LFC Gift Vouchers can be redeemed by using the gift voucher code, either by entering online on the LFC Anfield Abseil Website, via phone booking or in person at the Anfield Abseil Experience.

    8.5 LFC Gift Vouchers cannot be refunded or exchanged for cash or other non-cash monetary equivalent.

    8.6 Once a LFC Gift Voucher has been redeemed it will become invalid. If the intended purchase is of lower value than the total of the LFC Gift Voucher, then a warning message will appear on the LFC Anfield Abseil Website to notify the customer that they are not using the full value of their voucher. Any value left on the LFC Gift Voucher after it has been redeemed will be lost.

    8.7 If the intended purchase is of higher value than the total of the LFC Gift Voucher then you shall pay the remaining balance by another accepted payment type, pursuant to Condition 5 above.

    8.8 LFC Gift Vouchers have a validity period of one (1) year from date of purchase.

    8.9 LFC Gift Vouchers can only be redeemed for the Anfield Abseil and are not redeemable against retail, football tickets or any non-attraction purchase.

    9. Alterations

    9.1 All Tickets are sold subject to LFC's right to make any alterations in content or details advertised on the LFC Anfield Abseil Website or other appropriate location.

    9.2 LFC reserves the right to make alterations to the content or details of any Anfield Abseil.

    10. Liabilities of LFC

    10.1 Subject to Condition 10.3 below, LFC will only be liable to you for direct and foreseeable losses arising as a result of: a. a breach of these Terms and Conditions by LFC; any negligent act by LFC arising under or in connection with the Contract. b. LFC's total liability under Condition

    10.1 above shall be limited to the total face value of the Tickets purchased.

    11.2 Nothing in this Condition

    11 excludes or limits the liability of LFC for death, personal injury or fraud.

    11.3 LFC will not be liable in any way if it is prevented from performing its obligations under or arising from any Contract due to factors which are beyond LFC’s reasonable control. Without limiting the foregoing, the following shall be regarded as caused beyond LFC's reasonable control: earthquake, floods, cyclones, fire, storms, disease, pandemics, fog, snow, frost, war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions.

    11.4 LFC will not be liable for any losses incurred by you in connection with your use of the LFC Anfield Abseil Website, for any delay in using or your inability to use the LFC Anfield Abseil Website, for any information or Tickets obtained through the LFC Anfield Abseil Website or for any material posted to the LFC Anfield Abseil Website by LFC or by users of the LFC Anfield Abseil Website.

    12. Data Protection

    12.1 LFC will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed from https://www.liverpoolfc.com/legal/privacy-policy

    13. Contact and Feedback

    13.1 If you need to contact the LFC team or if you wish to give feedback about your experience, then please contact us at Museum&Tours@liverpoolfc.com

    13.2 You will receive a survey via email post your Abseil to give feedback about your experience.

    14. Entire Agreement

    14.1 All the terms of any Contract are contained or are referred to within these Terms and Conditions.

    15. Severability

    15.1 If any part of these Terms and Conditions is held to be unenforceable this will not affect the enforceability of the remaining provisions.

    16. Third Parties

    16.1 A person who is not a party to a Contract has no rights to rely upon or enforce the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.

    17. Risk

    17.1 We have exercised all due care and skill in operating the Anfield Abseil, however, due to the height and outdoor nature, the abseil can involve risks, dangers and hazards which may lead to injuries (which may be fatal) including those beyond the reasonable control of LFC including but not limited to injuries which may occur due to exposure to weather conditions and/or negligence of other Abseilers and you undertake the Anfield Abseil of your own volition.

    18. Cookie Policy

    18.1 By using the LFC Anfield Abseil Website, you are agreeing to the use of first and third-party cookies in accordance with our cookie policy which can be accessed at https://www.liverpoolfc.com/legal/cookies