Thomas Cook Sport update

We would like to thank all supporters that have contacted the Club regarding tickets purchased via Thomas Cook. As a Club we want to help minimise the impact on supporters where possible, we would like to thank supporters for their patience and understanding during this time.

Following the insolvency of the travel firm in September, the Club has been working with Thomas Cook and its liquidators to agree next steps. Fans can find the latest information and guidance on the page below regarding match tickets purchased via Thomas Cook.

2019 Fixtures - Home Match Tickets

We will be emailing all fans on Monday 21st October who have booked ticket/hospitality match packages directly from Thomas Cook Sport for 2019. For data protection reasons, we will only be able to contact the lead name on each booking.

Please note that this email will be limited to match tickets and we will not be able to offer any assistance with travel or accommodation.

Fixtures include:

  • Tottenham
  • Genk
  • Manchester City
  • Napoli
  • Brighton & Hove Albion
  • Everton
  • Watford
  • Wolverhampton Wanderers

2020 Fixtures - Home Match Tickets

We will be in touch with fans who purchased a hospitality match package direct from Thomas Cook Sport, for games in 2020, shortly. Please continue to refer back to this page for the latest updates and information, and again we thank supporters for their ongoing patience.

Fixtures include:

  • Sheffield United
  • Manchester United
  • Southampton
  • West Ham United
  • Bournemouth
  • Crystal Palace
  • Aston Villa
  • Burnley
  • Chelsea


If you booked through Thomas Cook Sport and can no longer attend the match, supporters should be able to claim a refund of amounts paid to Thomas Cook for match packages either through their credit card provider, travel insurance or ABTA. Information about how to make a claim through ABTA can be found by visiting

If supporters would like to contact Thomas Cook directly then visit: