Ticket Office Terms and Conditions

LIVERPOOL FOOTBALL CLUB (the "CLUB") HOME MATCH

TICKET CONDITIONS OF ISSUE

 

1. Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (as defined below).

1.2 In the event of any ambiguity or inconsistency between these Conditions of Issue and the Liverpool Football Club Supporters’ Code of Conduct, the Liverpool Football Club Supporters’ Code of Conduct shall prevail.

1.3 The Terms & Conditions of Entry incorporate the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct (which can be found on the Premier League’s website or provided upon written request to the Club).

1.4 Home Match Tickets are for the use of supporters of the Club only. By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club. Please note that you may be asked to provide proof of identity at any point in the application for Home Match Tickets process and/or at any point during the Season. Failure to complete any such identification verification process when required or failure to provide proof of identity when requested may result in cancellation of your Home Match Ticket and a suspension from purchasing future Home Match Tickets.

2. Mobile Ticketing

2.1 Subject to clause 2.4 below, all Home Match Tickets will be issued by virtue of electronic mobile tickets using near-field communication technology, or such other technology as the Club may decide to use from time to time (“E-Ticket”).

2.2 In order to use your Home Match Ticket, you will be required to download the E-Ticket to your mobile smartphone by following the instructions provided by the Club from time to time. E-Tickets are only compatible with iPhone 6 and above and most Android/Google phones. Confirmation of whether your device is compatible with E-Tickets can be provided by the Club upon request. It is your responsibility to download the relevant E-Ticket, and to ensure that it is displayed correctly on your mobile smartphone. In the event that you have problems with downloading your Home Match Ticket as an E-Ticket, you must immediately inform the Club.

2.3 The Home Match Ticket will need to be displayed on your mobile smartphone as an E-Ticket in order to gain access to the Ground. Home Match Tickets that are not displayed correctly (for example, due to a defective mobile smartphone or insufficient battery) will be rejected and you may be refused entry.

2.4 In the event that you do not hold a compatible mobile smartphone or you are unable to access your Home Match Ticket via a mobile smartphone device, you must immediately inform the Club and the Club will discuss alternative access options that may be available depending on the circumstances, such alternative access options always being subject to the Club’s sole discretion.

3. Admission to the Ground

3.1 By purchasing and/or using a Home Match Ticket, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with, the Terms & Conditions of Entry; and (c) agree to bring to the attention of others, as required below, the Terms & Conditions of Entry (including the Commitment) and the Liverpool Football Club Supporters’ Code of Conduct.

3.2 Subject to these Conditions of Issue, a Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to a Home Match Ticket shall be for the purposes of private enjoyment of the Match only and not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

3.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent Match or season.

3.4 Save as set out in clause 3.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this paragraph 3.4.

3.5 Mobile telephones and other mobile devices are permitted within the Ground, provided that (a) they are used for personal and private use only (which for the avoidance of doubt and by way of example only shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, sharing or any other communication of any Material for any commercial purpose); and (b) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

3.6 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 3.4 above, or pursuant to clause 3.5 above, or otherwise) is hereby assigned to the Premier League or the Club, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League or the Club) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League or the Club absolutely and with full title guarantee

3.7 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials.

3.8 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 3.4 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

3.9 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry (including the Commitment) and/or Liverpool Football Supporters’ Code of Conduct and in such circumstances no refund or alternative seat will be offered.

3.10 Without prejudice to the representation at clause 1.3 above, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Away Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered, nor any form of compensation or refund for missing part or all of the Match, nor any form of compensation for missing part or all of the Match.

3.11 Before entering the Ground you may be asked to undertake temperature checks and/or any other testing regarded as prudent in order to safeguard against COVID-19 risk.

4. Use of Home Match Ticket

4.1 Subject to clause 4.3, the Home Match Ticket is issued for your sole use regardless of who makes payment for the Home Match Ticket and you shall not resell, dispose of, assign, transfer, lend or otherwise deal with the Home Match Ticket or the benefit of it to any other person without the prior consent of the Club in accordance with clause 4.3 below or via the Ticket Exchange or via any official Club transfer scheme that the Club may implement from time to time. The reference to selling the Home Match Ticket includes: (a) offering to sell a Home Match Ticket (including, without limitation, via any website or online auction site); (b) exposing a Home Match Ticket for sale; (c) making a Home Match Ticket available for sale by another person; (d) advertising that a Home Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Home Match Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling a Home Match Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Home Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the Premier League or the Club.

4.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

4.3 You may only transfer the Home Match Ticket to a Guest with the express written consent of the Club given at the Club’s absolute discretion or via any official Club ticket transfer scheme that the Club may implement from time to time and in consideration of no payment or benefit in excess of the face value of a single ticket to that Match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business. Such transfer to any Guest is hereby provided to be subject to the Terms & Conditions of Entry (including the Commitment) which will (save for any rights to transfer under this clause or any rights to a refund under clause 5.3) apply to and bind that Guest as if he/she/they was the original purchaser of the Home Match Ticket (and you must inform the Guest of this).

4.4 If more than one Home Match Ticket is issued to you one Home Match Ticket must be retained by you for personal use (subject to the provisions above) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry (including the Commitment) which will (save for any rights to transfer under this clause or any rights to a refund under clause 5.3) apply to the Guest as if he/she/they was the original purchaser of the Home Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer..

4.5 The Home Match Ticket will remain the property of the Club at all times and must be produced by way of E-Ticket (or such other ticket as the Club may provide to you from time to time) together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

4.6 Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry (including the Commitment) shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of his/her/their Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 4.6, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Home Match Ticket.

4.7 There shall be no upgrades from a child concessionary ticket to an adult ticket or a wheelchair ticket to a standard general admission ticket under any circumstances.

5. Changes to Dates, Refunds & Exchanges

5.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date or played with fans in attendance or at full capacity. Subject to clause 5.2, below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

5.2 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public or at a reduced capacity), you will be entitled to receive a full refund (including any booking and/or administration fee) or receive the equivalent ticket for the subsequent re-arranged Match (where relevant) via such application procedure as the Club stipulates.  In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, you will be entitled to a refund (not exceeding the price of the Home Match Ticket).The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

5.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club’s ticket office no later than 48 hours before the commencement of the rearranged Match (where relevant). A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

5.4 Once a Home Match Ticket is purchased you shall not be entitled to cancel your Home Match Ticket and (except where expressly set out in the Terms and Conditions of Entry) no refunds shall be given by the Club for any Matches unattended.

6. Lost or Stolen Home Match Tickets

6.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

6.2 The Club shall not be obliged to admit you or issue any replacement for a lost, stolen or destroyed Home Match Ticket (including losing or no longer having access to the device on which your Home Match Ticket is stored in the form of an E-Ticket).

7. Cancellation & Withdrawal of Home Match Ticket

7.1 Without prejudice to the Club’s rights to cancel or withdraw a Home Match Ticket, the Club reserves the right to refuse admission to, or eject from, the Ground any person:
7.1.1 who fails to comply with the Terms & Conditions of Entry;
7.1.2 whose entry into the Ground is likely to, in the reasonable opinion of the Club, result in a failure to comply with the Terms & Conditions of Entry; and
7.1.3 who is prohibited (whether by law or otherwise) from attending any football ground (including the Ground) or is the subject of football related criminal or civil proceedings.

7.2 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry and/or any activity in contravention of the Commitment to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. In such cases, your conduct may be presented to the Club’s Sanctions Panel. Please refer to the Official Club Sanctions document which is available at www.liverpoolfc.com/corporate/official-sanctions-process and which provides a guide to the sanctions that the Club may impose in the circumstances set out below. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:
7.2.1 smoking in areas any part of the Ground;
7.2.2 being (or appearing to be) intoxicated;
7.2.3 persistent standing in seated areas whilst the Match is in progress;
7.2.4 sale or transfer (save as permitted in these Conditions of Issue) of a Home Match Ticket to any person;
7.2.5 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
7.2.6 deliberate misuse of a Home Match Ticket;
7.2.7 the supply of any misleading or incorrect information in any application made to the Club;;
7.2.8 the throwing of any object within or around the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
7.2.9 whether at the Ground, or, travelling to or from a Match or at any event, occasion or location linked to the Club:
7.2.9.1 the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
7.2.9.2 the chanting of anything of an indecent or racist and/or discriminatory nature;
7.2.9.3 fighting or engaging in and/or inciting violence;
7.2.10 any breach whatsoever of the Liverpool Football Club Supporters’ Code of Conduct;
7.2.11bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
7.2.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
7.2.13 any misrepresentation in relation to clause 1.3 above;
7.2.14 breach of the terms of any Club membership (if so applicable);
7.2.15 any breach of clauses 3 or 4 above;
7.2.16 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket;
7.2.17 any prohibited activity as defined in the Commitment or any other activity in contravention of the Commitment; and
7.2.18 without prejudice to any of the foregoing, any other breach of the Ground Regulations.

7.3 The Club may conduct security searches where it has reason to believe that any of the breaches set down in this clause 7 have either occurred or may occur.

7.4 If a Home Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms & Conditions of Entry (including the Commitment).

7.5 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs and the Premier League of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). In addition, as set out at 7.2 above, your conduct may be subject to the Club’s Official Sanctions Process. Where your Home Match Ticket is withdrawn or cancelled following a determination that you engaged in prohibited activity under the Commitment, the Club will also notify the Premier League and all other football clubs in the Premier League competition to ensure that the applicable sanction is enforced by all such clubs.

8. Equality and Anti-Discrimination

8.1 The Club is committed to equality and diversity and it is important that all of our fans share the Club's principles of inclusion.

8.2 We require all Home Match Ticket holders to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:

8.2.1 age;
8.2.2 disability;
8.2.3 gender reassignment;
8.2.4 marriage and civil partnership;
8.2.5 pregnancy and maternity;
8.2.6 race;
8.2.7 religion or belief;
8.2.8 sex; and
8.2.9 sexual orientation.

8.3 Home Match ticket holders who engage in any of the behaviours set out at clause 8.2 may (regardless of the medium in which such behaviour takes place):

8.3.1 be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website (including the Commitment and the Official Sanction Process set out at clause 7.2 above);

8.3.2 be refused entry to or evicted from the Ground;

8.3.3 have their Home Match Ticket and future Home Match tickets cancelled or withdrawn;

8.3.4 be suspended or banned from entering the Ground on future occasions; and/or

8.3.5 be subject to prosecution in accordance with law.

9. Filming, photography and taping

9.1 All Home Match Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the Match and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League, or others (including commercial partners and accredited media organisations), and use of a Home Match Ticket to enter the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Conditions of Issue or the Terms & Conditions of Entry (including the Commitment). Information about the Club's use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the Ground). For further information please contact the Club.

9.2 All Home Match Ticket holders agree that the Matches for which Home Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

10. Exclusion of Liability

10.1 Except in respect of death or personal injury resulting from any negligence of the Club , neither  the Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever;
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(iii) any losses arising from any cancellation, postponement or rearrangement of a Match including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

10.2 Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

11. Governing Law

11.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).

12. Miscellaneous

12.1 The Club reserves the right to change these Conditions of Issue from time to time and shall publicise such changes on its website.

12.2 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy. In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment and with enforcing sanctions under the Commitment. We may also share your data in order to support with the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies.

12.3 Whilst at the Ground your personal data may be collected by other parties including the Premier League. For details on how and why your personal data will be processed by such parties, please refer to the relevant party’s privacy notice.

12.4 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

12.5 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.

12.6 The Terms & Conditions of Entry (which includes these Conditions of Issue and the Commitment) constitute the entire agreement between the Club and the Home Match Ticket holder and neither the Club nor the Home Match Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms & Conditions of Entry which is not set out therein.

12.7 If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

12.8 Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

13. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

“Away Club” means the football club playing against the Club.

“Club” means The Liverpool Football Club and Athletic Grounds Limited.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.

“Commitment” the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct.

“E-Ticket” has the meaning provided at clause 2.1.

“Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms and Conditions of Entry and each of whom is known to the Home Match Ticket holder.

"Home Match Ticket" means your E-Ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

“Liverpool Football Club Supporters’ Code of Conduct” means the code of conduct which may be updated from time by the Club and which can currently be found at https://www.liverpoolfc.com/return-of-supporters-to-anfield/supporters-code-of-conduct or such other URL as may be updated from time to time.

"Match" means any home football match in which the Club participates and that takes place at the Ground during Season 2021-2022 as designated upon the ticket to which these Conditions of Issue apply.

“Material” means any audio, visual or audio-visual material or any information or data.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority (including the Commitment); the Ground Regulations; the Liverpool Football Club Supporters’ Code of Conduct and the Conditions of Issue.

"Ticket Exchange" means the Club's authorised ticket resale facility.

 

LIVERPOOL FOOTBALL CLUB (the "CLUB") AWAY MATCH

TICKET CONDITIONS OF ISSUE

 

1. Issue of Away Match Ticket

1.1 The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.

1.2 In the event of any ambiguity or inconsistency between these Conditions of Issue and the Liverpool Football Club Supporters’ Code of Conduct, the Liverpool Football Club Supporters’ Code of Conduct shall prevail.

1.3 The Terms & Conditions of Entry incorporate the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct (which can be found on the Premier League’s website or provided upon written request to the Club).

1.4 Away Match Tickets are for the use of supporters of the Visiting Club only. By applying for the Away Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Visiting Club and/or that you are not a supporter of the Club.

2. Admission to the Ground

2.1 By purchasing and/or using of the Away Match Ticket, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the Terms & Conditions of Entry (including the Commitment) and the Liverpool Football Club Supporters’ Code of Conduct.

2.2 Subject to these Conditions of Issue, an Away Match Ticket permits you to occupy at the Match the seat indicated on the Away Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to an Away Match Ticket shall be for the purposes of private enjoyment of the Match only and not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Away Match Ticket in any subsequent Match or season.

2.4 Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this paragraph 2.4.

2.5 Mobile telephones and other mobile devices are permitted within the Ground, provided that (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and (b) no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites..

2.6 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 2.4 above, or pursuant to clause 2.5 above, or otherwise) is hereby assigned to the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee.

2.7 Save for official Visiting Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials.

2.8 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.4 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.9 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry (including the Commitment) and/or the Liverpool Football Club Supporter Code of Conduct and in such circumstances no refund or alternative seat will be offered.

2.10 Without prejudice to the representation at clause 1.4, above, and in light of the Away Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

2.11 Before entering the Ground you may be asked to undertake temperature checks and/or any other testing regarded as prudent in order to safeguard against COVID-19 risk. 

2.12 Away Match Tickets may be issued by virtue of electronic mobile tickets using near-field communication technology, or such other technology as the Club may decide to use from time to time (“E-Ticket”).

2.13 If the Club issues you an E-Ticket then in order to use your Away Match Ticket, you will be required to download the E-Ticket to your mobile smartphone by following the instructions provided by the Club from time to time. E-Tickets are only compatible with iPhone 6 and above and most Android/Google phones. Confirmation of whether your device is compatible with E-Tickets can be provided by the Club upon request. It is your responsibility to download the relevant E-Ticket, and to ensure that it is displayed correctly on your mobile smartphone. In the event that you have problems with downloading your Away Match Ticket as an E-Ticket, you must immediately inform the Club.

2.14 If the Club issues you an E-Ticket, the Away Match Ticket will need to be displayed on your mobile smartphone as an E-Ticket in order to gain access to the Ground. Away Match Tickets that are not displayed correctly (for example, due to a defective mobile smartphone or insufficient battery) will be rejected and you may be refused entry.

3. Use of Away Match Ticket

3.1  Subject to clause 3.3 below, the Away Match Ticket is issued for your sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to selling the Away Match Ticket includes: (a) offering to sell an Away Match Ticket (including, without limitation, via any website or online auction site); (b) exposing an Away Match Ticket for sale; (c) making an Away Match Ticket available for sale by another person; (d) advertising that an Away Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Away Match Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling an Away Match Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) an Away Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the Premier League or the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

3.3 If more than one Away Match Ticket is issued to you one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry (including the Commitment) which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to and bind each Guest as if he/she/they was the original purchaser of the Away Match Ticket (and you must inform the Guest(s) of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. In the event that you and/or your Guest(s) are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry (including the Commitment) and otherwise) to purchase such Away Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry (including the Commitment) which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to and bind the transferee as if he/she/they were the original purchaser of the Away Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.4 The Away Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Away Match Ticket at any time.

3.5 Any Away Match Ticket obtained or used in breach of the Terms & Conditions of Entry (including the Commitment) shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Misuse of this Away Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of his/her/their Away Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Away Match Ticket.

3.6 There shall be no upgrades from a child concessionary ticket to an adult ticket or a wheelchair ticket to a standard general admission ticket under any circumstances.

4. Changes to Match Dates & Refunds

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date or played with fans in attendance or at full capacity. Subject to clause 4.2 below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

4.2 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public or at reduced capacity), you will be entitled to receive a full refund (including any booking and/or administration fee) or receive an equivalent ticket for the subsequent re-arranged Match (where relevant) via such application procedure as the Club stipulates. In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, you will be entitled to a refund (not exceeding the price of the Away Match Ticket).  The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

4.3 In order to obtain any refund referred to in these Conditions of Issue, the Away Match Ticket must be returned to the Club’s ticket office no later than 48 hours before the commencement of the rearranged Match (where relevant). A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

4.4 Once an Away Match Ticket is purchased you shall not be entitled to cancel your Away Match Ticket and (except where expressly set out in the Terms and Conditions of Entry) no refunds shall be given by the Club for any Matches unattended.

5. Lost or Stolen Away Match Tickets

5.1 In order to gain admission to the Ground the Away Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket (including losing or no longer having access to the device on which your Away Match Ticket is stored in the form of an E-Ticket).

6. Cancellation & Withdrawal of Away Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry and/or any activity in contravention of the Commitment to cancel and withdraw any Away Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

6.1.1 smoking in designated non-smoking areas;
6.1.2 being (or appearing to be) drunk or intoxicated;
6.1.3 persistent standing in seated areas whilst the Match is in progress;
6.1.4 the sale or transfer (save as permitted in these Conditions of Issue) of this Away Match Ticket to any person;
6.1.5 the deliberate misuse of an Away Match Ticket;
6.1.6 any misrepresentation in relation to clause 1.4;
6.1.7 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
6.1.8 persistent swearing during the Match;
6.1.9 the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
6.1.10 the chanting of anything of an indecent or racist nature;
6.1.11 whether at the Ground, or, travelling to a Match or at any event, occasion or location linked to the Club:
6.1.11.1 the use of foul, obscene, abusive and/or racist language and/or gestures;
6.1.11.2 the chanting of anything of an indecent or racist and/or discriminatory nature;
6.1.11.3 fighting, or engaging in and/or inciting violence;
6.1.12 bringing any of the following into the Ground (or using them within the Ground): illegal drugs; other illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; bottles; glass vessels or any item that might be used as a weapon or compromise public safety;
6.1.13 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
6.1.14 the supply of any misleading or incorrect information in any application;
6.1.15 any breach of clause 2 above;
6.1.15 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Away Match Ticket;
6.1.16 any breach of the Liverpool Football Club Supporter Code of Conduct; and
6.1.16 any prohibited activity as defined in the Commitment or any other activity in contravention of the Commitment.

6.2 The Club may conduct security searches where it has reason to believe that any of the breaches set down in 6.1 has either occurred or may occur.

6.3 If an Away Match Ticket holder is not 16 years old or over, his/her/their parent(s) and/or guardian(s) are responsible for his/her/their actions, conduct and compliance with the Terms and Conditions of Entry (including the Commitment).

6.4 In the event that your Away Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). Where your Away Match Ticket is withdrawn or cancelled following a determination that you engaged in prohibited activity under the Commitment, the Club will also notify the Premier League and all other football clubs in the Premier League competition to ensure that the applicable sanction is enforced by all such clubs.

7. Equality and Anti-Discrimination

7.1 The Club is committed to equality and diversity and it is important that all of our fans share the Club's principles of inclusion

7.2 We require all Away Match Ticket holders to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:
7.2.1 age;
7.2.2 disability;
7.2.3 gender reassignment;
7.2.4 marriage and civil partnership;
7.2.5 pregnancy and maternity;
7.2.6 race;
7.2.7 religion or belief;
7.2.8 sex; and
7.2.9 sexual orientation.

7.3 Away Match ticket holders who engage in any of the behaviours set out at clause 7.2 may (regardless of the medium in which such behaviour takes place):
7.3.1 be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website, including the Commitment;
7.3.2 be refused entry to or evicted from the Ground;
7.3.3 have their Away Match Ticket and future Away Match tickets cancelled or withdrawn;
7.3.4 be suspended or banned from entering the Ground on future occasions; and/or
7.3.5 be subject to prosecution in accordance with law

8. Filming, photography and taping

8.1 All Away Match Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League, or others (including commercial partners and accredited media organisations), and use of an Away Match Ticket to enter the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Conditions of Issue or the Terms & Conditions of Entry (including the Commitment). Information about the Club's use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club.

8.2 All Away Match Ticket holders agree that the Matches for which Away Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

9. Exclusion of Liability

9.1 Except in respect of death or personal injury resulting from any negligence of the Club , neither the Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever;
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(iii) any losses arising from any cancellation, postponement or rearrangement of a Match in accordance with Clause 4 including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

9.2 Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

10. Governing Law

10.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).

11. Miscellaneous      

11.1 The Club reserves the right to change these Conditions of Issue from time to time and shall publish any such changes on our Website.

11.2 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy. In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment and with enforcing sanctions under the Commitment. We may also share your data in order to support with the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies..

11.3 Whilst at the Ground your personal data may be collected by other parties including the Premier League. For details on how and why your personal data will be processed by such parties, please refer to the relevant party’s privacy notice.

11.4 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

11.5 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy. 

11.6 The Terms & Conditions of Entry (including these Conditions of Issue and the Commitment) and the Liverpool Football Club Supporter Code of Conduct constitute the entire agreement between the Club and the Away Match Ticket holder and neither the Club nor the Away Match Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms & Conditions of Entry and the Liverpool Football Club Supporter Code of Conduct which is not set out therein.

11.6 If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

11.7 Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

12. Definitions                                                                                         

In the Conditions of Issue the following words and phrases shall have the following meanings:

"Away Match Ticket" means a printed paper ticket or an E-Ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.

“Commitment” the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct.

"Conditions of Issue" means these terms and conditions governing the issue and use of an Away Match Ticket.

“E-Ticket” has the meaning provided at clause 2.12.

“Football Authority” means each of the Premier League, The Football League, The Football Association, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football Ground and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase an Away Match Ticket under the Terms and Conditions of Entry.

“Liverpool Football Club Supporters’ Code of Conduct” means the code of conduct which may be updated from time by the Club and which can currently be found at https://www.liverpoolfc.com/return-of-supporters-to-anfield/supporters-code-of-conduct or such other URL as may be updated from time to time.

"Match" means that Premier League football match in which the Club participates and that takes place at the Ground during Season 2021-2022 as designated upon the ticket to which these Conditions of Issue apply.

Material” means any audio, visual or audio-visual material or any information or data.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority (including the Commitment); the Ground Regulations; the Liverpool Football Club Supporters Code of Conduct; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.

"Website" shall mean the Club's website at www.liverpoolfc.com