FC Barcelona Away - Ticket Collection Process Q&As

Why has the decision been made to randomly select a small number of supporters to collect their tickets?  

The process is part of Club’s ongoing commitment to improve the way match tickets are sold and allocated

Will this be for every game?

Yes, as long as the host city and collection venue can provide a safe environment to do so.

How do I advise the Club who is attending the game?

To ensure we can issue the ticket at the ticket collection point, the details of the supporter attending must be provided by completing the online form at the time the ticket is purchased.  Changes cannot be made once the booking is complete.

When will the selection process take place?

Once the main sales have ended, a random selection process will take place.

When will I be notified if I have been selected to collect my ticket?

We will contact those supporters who have been selected on Tuesday 23 April.   

How will I be notified if I am selected to collect?

We will send an initial email and SMS to the person named on the online form as attending the game.

How will I be notified of the collection point details?

A 2nd email will be sent on Thursday 25 April to the email address specified on the online form. This will provide a unique reference number and full details of the collection point. An SMS will also be sent to each supporter attending.

Where and when can I collect my ticket?

Tickets will be available to collect at a location in Barcelona. Full details of the collection point will be provided on your collection information email. Only the named supporter on the online form will be able to collect the ticket.

What do I need to bring to collect my ticket?

UK Supporters

  • A copy of the collection information email showing your unique reference number (hard copy or on your mobile phone)

AND one of the following:

Overseas Supporters

  • A copy of collection email showing your unique reference number (hard copy or on your mobile phone)

AND

  • Valid Photocard Driver’s License or Valid Passport, plus proof of address

What happens if I don’t receive the collection information email or SMS?

An email and SMS will be sent on Thursday 25 April to each supporter attending the game. If neither are received, please contact Fan Services 0151 264 2500.

If I made the booking and I am selected to collect, will the other supporters within the booking attending the game also have to collect? 

Yes, each individual ticket within the same booking must be collected by the supporter whose details have been entered when completing the online form.

There is more than one ticket within my booking, do we all have to turn up together to collect?

No, it’s not necessary for you to arrive together but each supporter collecting will be required to provide the relevant ID.

What happens if I don’t collect my ticket in the host City?  

The purchase will be cancelled from the customer record with no refund issued.

I have not been selected to collect my ticket in the host city but did request to collect from Anfield. What happens if I don’t collect my ticket from Anfield?

The purchase will be cancelled from the customer record with no refund issued.

I’ve been charged for a delivery fee, but have now been selected to collect my ticket, will I receive a refund?

Yes, the delivery fee will be refunded.