Important 2011-12 ticket news
As part of the Club's ongoing review of its ticketing policies and processes, Liverpool FC would like to inform our supporters of some important changes for the 2011-2012 Season.
Season Ticket Waiting List
The Club has invested a significant amount of resource to update the systems and applications contained in the Season Ticket waiting list. The project is an ongoing programme of work but we expect the initial updated list to be available to supporters in late June. We will start communicating with those supporters in the next phase of the project, those who joined the waiting list after April 2004, later in the summer.
Thank you for your continued patience during this process.
New Season Tickets
Based on the updated Season Ticket waiting list, we also expect to release a number of new Season Tickets for purchase in early July. We would encourage all supporters that confirmed their application in the first phase of the waiting list project to prepare for the possibility of an invitation to purchase a season ticket (full details to follow on www.liverpoolfc.tv later this month).
Priority Ticketing Period for LFC Official Members
Members will be able to buy their Barclays Premier League home tickets for 2011-2012 season in two sales periods. All the pre-Christmas games will go on sale in July 2011 and the post Christmas games in November 2011.
Members will have the choice to buy individual matches or up to all the games in the sales period, subject to availability. The members' sale will remain open until all tickets have been sold or 21 days before each fixture.
Any remaining tickets will be made available through Late Availability.
The Club will also continue to operate its pre requisite criteria for Category A and B games, which ensures that half of all tickets in the members' sale period will be dependent on the number of games a member has attended during the 2010-2011 season.
More details on the dates of sale will be available on www.liverpoolfc.tv once the 2011-2012 fixtures have been confirmed.
Expansion of the Auto Cup Scheme for LFC Official Members
This season we will be inviting Official Members to join the Auto Cup Scheme. This change was the result of supporter research during the 2010-11 season. Whilst Season Ticket holders will still enjoy priority access to the Auto Cup Scheme during their Season Ticket renewal period, the remaining available seats will be made accessible to Members.
The Club still expects a number of tickets to be available on a match by match basis in this season's Cup competitions. The actual number available will depend on the allocations taken up by the opposing clubs and the number of tickets we have to make available to the governing bodies.
The available tickets will be allocated based on previous attendance history and will be offered to Season Ticket holders first. As numbers will be limited, it is highly recommended that supporters take the opportunity to join the Auto Cup Scheme during the summer.
Ticket Refunds
Following an operational review and supporter feedback, the Club has amended its refund policy. Any returns must now be confirmed back with the Club no later than 14 days before the match. In the event of a postponed fixture, the Club undertakes to publish prominently, on www.liverpoolfc.tv, the refund and returns policy allowing supporters time to make new arrangements. Full details can be found in the 2011-12 Ticket Terms & Conditions. Click here for details>>
Child Ticket Prices
In order to make coming to matches more affordable for families, LFC has reduced the price of a Child ticket by up to £8 to actively encourage the next generation of supporters. Child tickets are available in the Anfield Road Upper Tier section of the stadium.
Booking Fees
As part of our improved benefits package for LFC Official Members for 2011-12 season, booking fees will be removed for supporters that purchase tickets during the members' sale period. Those supporters on the Auto Cup Scheme will continue to be exempt from booking fees for home Cup games (supporters who purchase additional tickets outside of the scheme will be subject to booking fees). All other tickets bought via Late Availability or for Cup games outside of the Auto Cup Scheme will incur a flat £2.50 per ticket booking fee.