Benfica v Liverpool: Champions League away ticket details

TicketsBenfica v Liverpool: Champions League away ticket details

Published 24th March 2022

Liverpool FC has released the following ticket information for the first leg of the Champions League quarter-final at Benfica on Tuesday April 5.

Kick-off at the Estadio da Luz is at 8pm local time.

The club has received an allocation of 3,250 tickets for this all-ticket fixture. In line with UEFA guidelines, a further 200 top category seats have been allocated to be used as part of the players' allocation, staff, travelling club staff and VIPs.

Ticket prices: £37.61

Ticket sales notice: Benfica and the Portuguese authorities have requested that a robust verification process is in place for the issuing of tickets, and the club will therefore be carrying out a ticket collection process for this fixture.

Following an internal review and consultation with supporter groups after the Internazionale away fixture, we will be making changes to improve the process. 

Tickets will be issued in the form of an e-ticket and will include the full name and passport number of the supporter using the ticket and attending the game. 

We are working on securing a venue for the ticket collection point and anticipate that it will be in the centre of Lisbon.  

We can also confirm that the collection point will be open on Monday April 4 from 5pm-8pm (local time), and again from 10am-7.30pm (local time) on matchday.  

Further information regarding the ticket collection process will be sent to the supporter who has made the booking on Friday April 1.  

Benfica have informed us that ticket checks will be in place around the stadium before entry is permitted. Therefore, to avoid any issues in Lisbon, we strongly advise supporters adhere to the following: 

WHEN COMPLETING THE ONLINE FORM

The details of EVERY SUPPORTER ATTENDING must be provided at point of sale: 

  • First name
  • Surname
  • Address
  • Date of birth
  • Country of birth
  • Passport or National Identity Number 
  • Mobile number
  • Email address
  • Outbound travel date 
  • Method of travel into Lisbon - plane/car/coach/train
  • Estimated time of arrival into Lisbon
  • Accommodation details 
  • Return travel date

If duplicate supporter details are provided for more than one ticket, only one ticket will be issued for that supporter.  

Fans are advised that name changes cannot be made once tickets have been purchased. Refunds will also not be considered for duplicated supporter records.

The ‘ticket distribution’ option is not available for this fixture.

TICKET COLLECTION PROCESS

To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking.  

The person making the booking will receive the ticket collection email on Friday April 1, which will include:

  • A unique reference number for the whole booking 
  • Address and opening/closing times of the ticket collection point

Tickets will be issued to the supporter collecting the tickets only if:

  • They are named as one of the supporters on the online form
  • Proof of ID is provided - UK driving licence or passport is accepted
  • They bring a copy of the ticket purchase confirmation email that will include the names of the supporters provided on the online form  
  • They bring a copy of the ticket collection email that will include the unique reference number 

As both emails are sent to the supporter purchasing the tickets, it is the responsibility of that supporter to ensure the emails are forwarded to the supporter collecting the tickets.  

TICKET SALE DETAILS 

Tickets are available online and you may have to queue at times.

Tickets will be available to season ticket holders and official Members who purchased the following Champions League away fixtures during the 2019-20 season:

  • Atletico Madrid 
  • FC Salzburg 
  • KRC Genk 
  • SSC Napoli 

First sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased TWO or more of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 11am on Friday March 25 until 12.30pm on Monday March 28.

First sale status: Guaranteed - one ticket per qualifying supporter, up to a maximum of 10 tickets per booking.

Second sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased ONE of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 1pm until 2.30pm on Monday March 28.

Second sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

If tickets remain, a third sale will then take place as follows:

Third sale: Tickets will be available ONLINE to all season ticket holders and official Members.

Time of sale: From 3pm on Monday March 28 until 8am on Tuesday March 29.

Third sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

Disabled: We will be provided with nine wheelchair bays and associated personal assistants priced at £37.61 for the pair. 

Qualifying wheelchair supporters should contact us to register their interest no later than 4pm on Friday March 25 by emailing disability@liverpoolfc.com and marking the subject field - Benfica Away.

Please note that if the number of applications exceeds the number of wheelchair bays available, a ballot will take place with priority given to those who have recorded the highest number of European away games from the 2019-20 season.

Hospitality members: Sir Kenny Dalglish Stand executive box holders, premium level and Centenary club members should contact the hospitality team on 0151 264 2222, option 2.

STADIUM ENTRY

Benfica have advised that all fans will be refused entry if:

  • They are not in possession of their passport
  • The name on the ticket does not match the name on the passport
  • An attempt has been made to remove or change the details on the ticket

There will also be enhanced body searches in operation, with additional ticket checkpoints in place prior to fans reaching the turnstiles.  

Children under three are not permitted into the stadium. 

TICKET CREDITS

As previously stated, tickets purchased this season WILL NOT BE USED AS CREDITS IN FUTURE SEASONS. This policy is still in place and will not be changed this season.

As a result of the ongoing pandemic impact, WE WILL NOT BE USING THIS GAME AS A CREDIT DURING THE CURRENT SEASON EITHER. We do not want supporters to feel obliged to travel when they do not feel comfortable doing so.

This policy will be reviewed on a game-by-game basis during the competition this season, with details provided ahead of each game.

OVERSEAS SUPPORT

We would also like to remind supporters that important safety information for supporters travelling to Lisbon will be provided in the lead-up to the game.  

The information provided is in conjunction with Portuguese authorities and LFC club officials, and we strongly advise that you follow all the information and instructions given.                                        

Further away support information is available here.

ENTRY REQUIREMENTS INTO PORTUGAL

We advise that supporters refer to and meet the entry requirements on the UK Government website for the latest updates and read the conditions for stadium entry here

Please note that Liverpool FC will not be responsible for any supporter being refused entry either into the stadium, the city of Lisbon or the country of Portugal.

Published 24th March 2022