Ticket Office Terms and Conditions

LIVERPOOL FOOTBALL CLUB (the "CLUB") HOME MATCH

TICKET CONDITIONS OF ISSUE

 

1. Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.

1.2 Home Match Tickets are for the use of supporters of the Club only. By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

2. Admission to the Ground

2.1 Use of the Home Match Ticket constitutes acceptance of the Terms & Conditions of Entry.

2.2 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion.

2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent Match or season.

2.4 Save as set out in clause 2.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or will be required to deliver up any tapes, films, disks or other recordings or data to the Premier League and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Premier League.

2.5 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

2.6 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.8 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

3. Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and you shall not resell, assign or (save as set out in clause 3.3 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior consent of the Club. The reference to reselling the Home Match Ticket includes reference to offering to sell a Home Match Ticket, exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the PL or the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

 

3.3 If more than one Home Match Ticket is issued to you one Home Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the Guest as if he was the original purchaser of the Home Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.5 Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Home Match Ticket.

3.6 There shall be no upgrades from a child concessionary ticket to an adult ticket under any circumstances.

3.7 On collection of ticket(s) from the Club's Ticket Office, the credit card used for payment must be produced along with name and address identification. If the cardholder is not collecting the ticket(s) a signed letter or a verified email (such email matching the email address of the cardholder on our database) from the cardholder must be produced giving authorisation to the person collecting.  The person collecting on the cardholder's behalf must also bring identification which confirms their name and address.  The person collecting on the cardholder's behalf may also be asked to answer certain security questions in relation to the cardholder. For the avoidance of doubt, in the event of any dispute, the Ticket Office Manager's decision is final.

3.8  The maximum number of Home Match Tickets which can be purchased on the Club's Telephone booking lines, from the Website or at the Club's Ticket Office window is FOUR (4) except as otherwise communicated by the Club from time to time for example with regards to a specific Match and/or competition in which the Club participates. This is regardless of the number of Fancards being quoted. If you wish to apply for a greater number of tickets you can apply via the group booking application procedure on the Website.

4. Changes to Match Dates & Refunds

4.1 Match dates may be subject to change from time to time for reasons beyond the Club's control (including, without limitation, television scheduling, cup competitions or postponement due to adverse weather conditions).  The Club reserves the right to reschedule any Match without notice and without any liability.  Where any Match is cancelled, abandoned or postponed, the Club shall not have any liability to you or your Guests, except that following any cancellation, abandonment or postponement of a Match you shall be entitled to attend the rearranged Match using the Home Match ticket purchased for the original Match date or via such application procedure as the Club shall publish on its Website as applicable.

4.2 Refunds of Home Match Tickets will only be granted if the Home Match Ticket is returned to the Club's Ticket Office no later than 14 days before the commencement of the Match.  Where a Match is cancelled, abandoned or postponed and subsequently rearranged a refund of Home Match Tickets will only be granted if the Home Match Ticket is returned to the Ticket Office no later than 14 days before the date of the original Match or by such later date as the Club may publish on its Website as applicable.  A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt in the event of any dispute, the final decision belongs to the Ticket Office Manager.

5. Lost or Stolen Home Match Tickets

5.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6. Cancellation & Withdrawal of Home Match Ticket

 

 

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

6.1.1 smoking in designated non-smoking areas;
6.1.2 persistent standing in seated areas whilst the Match is in progress;
6.1.3 sale or transfer (save as permitted) of this Home Match Ticket to any person;
6.1.4 deliberate misuse of the Home Match Ticket;
6.1.5 any misrepresentation in relation to clause 1.2;

6.1.6 the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
6.1.7 persistent swearing during the Match;
6.1.8 the throwing of any object within the Ground without lawful authority or excuse;

6.1.9 the chanting and/or shouting of anything of an indecent, discriminatory or racist nature;
6.1.10 the supply of any misleading or incorrect information in any application;

6.1.11 being (or appearing to be) drunk or intoxicated;

6.1.12 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Home Match Ticket.

6.2 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

7. Exclusion of Liability

 

 

7.1 Except in respect of death or personal injury resulting from any negligence of the Club , neither The Liverpool Football Club and Athletic Grounds Limited nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever;
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(iii) any losses arising from any cancellation, postponement or rearrangement of a Match in accordance with Clause 4 including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

7.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

8. Governing Law

8.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

9. Miscellaneous

9.1 We reserve the right to change these Conditions of Issue from time to time and shall publish any such changes on our Website.


9.2 If any of these terms and conditions is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, they shall, to that extent, be severed from the remaining terms and conditions which shall continue to be valid to the fullest extent permitted by applicable laws.

9.3 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, PL and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

10. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.

"Ground" means the football Ground and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are enclosed).

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms and Conditions of Entry.

"Match" means any home football match in which the Club participates and that takes place at the Ground.

"Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League ("PL"), and The Football League; the Ground Regulations; and the Conditions of Issue.

"Website" shall mean the Club's website at www.liverpoolfc.com

LIVERPOOL FOOTBALL CLUB (the "CLUB") AWAY MATCH

TICKET CONDITIONS OF ISSUE

 

1. Issue of Away Match Ticket

1.1 The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.

1.2 Away Match Tickets are for the use of supporters of the Visiting Club only. By applying for the Away Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Visiting Club.

2. Admission to the Ground

2.1 Use of the Away Match Ticket constitutes acceptance of the Terms & Conditions of Entry.

2.2 An Away Match Ticket permits you to occupy at the Match the seat indicated on the Away Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion.

2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Away Match Ticket in any subsequent Match or season.

2.4 Save as set out in clause 2.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or will be required to deliver up any tapes, films, disks or other recordings or data to the Premier League and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Premier League.

2.5 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

2.6 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.8 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

3. Use of Away Match Ticket

3.1 The Away Match Ticket is issued for your sole use and you shall not resell, assign or (save as set out in clause 3.3 below) transfer the Away Match Ticket or the benefit of it to any other person without the prior consent of the Club. The reference to reselling the Away Match Ticket includes reference to offering to sell a Away Match Ticket, exposing a Away Match Ticket for sale, making a Away Match Ticket available for sale by another and advertising that a Away Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Away Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Premier League or the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law.

3.3 If more than one Away Match Ticket is issued to you one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the Guest as if he was the original purchaser of the Away Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Away Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3) apply to the transferee as if he were the original purchaser of the Away Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 The Away Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Away Match Ticket at any time.

3.5 Any Away Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Misuse of this Away Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Away Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Away Match Ticket.

3.6 There shall be no upgrades from a child concessionary ticket to an adult ticket under any circumstances.

3.7 On collection of ticket(s) from the Club's Ticket Office, the credit card used for payment must be produced along with name and address identification. If the cardholder is not collecting the ticket(s) a signed letter or a verified email (such email matching the email address of the cardholder on our database) from the cardholder must be produced giving authorisation to the person collecting.  The person collecting on the cardholder's behalf must also bring identification which confirms their name and address.  The person collecting on the cardholder's behalf may also be asked to answer certain security questions in relation to the cardholder. For the avoidance of doubt, in the event of any dispute, the Ticket Office Manager's decision is final.

3.8  The maximum number of Away Match Tickets which can be purchased on the Club's Telephone booking lines, from the Website or at the Club's Ticket Office window is FOUR (4) except as otherwise communicated by the Club from time to time for example with regards to a specific Match and/or competition in which the Club participates. This is regardless of the number of Fancards being quoted. If you wish to apply for a greater number of tickets you can apply via the group booking application procedure on the Website.

4. Changes to Match Dates & Refunds

4.1 Match dates may be subject to change from time to time for reasons beyond the Club's control (including, without limitation, television scheduling, cup competitions or postponement due to adverse weather conditions).  The Club reserves the right to reschedule any Match without notice and without any liability.  Where any Match is cancelled, abandoned or postponed, the Club shall not have any liability to you or your Guests, except that following any cancellation, abandonment or postponement of a Match you shall be entitled to attend the rearranged Match using the Away Match Ticket purchased for the original Match date or via such application procedure as the Club shall publish on its Website as applicable.

4.2 Refunds of Away Match Tickets will only be granted if the Away Match Ticket is returned to the Club's Ticket Office no later than 14 days before the commencement of the Match.  Where a Match is cancelled, abandoned or postponed and subsequently rearranged a refund of Away Match Tickets will only be granted if the Away Match Ticket is returned to the Ticket Office no later than 14 days before the date of the original Match or by such later date as the Club may publish on its Website as applicable.  A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt in the event of any dispute, the final decision belongs to the Ticket Office Manager.

5. Lost or Stolen Away Match Tickets

5.1 In order to gain admission to the Ground the Away Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket.

6. Cancellation & Withdrawal of Away Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Away Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

6.1.1 smoking in designated non-smoking areas;
6.1.2 persistent standing in seated areas whilst the Match is in progress;
6.1.3 sale or transfer (save as permitted) of this Away Match Ticket to any person;
6.1.4 deliberate misuse of the Away Match Ticket;
6.1.5 any misrepresentation in relation to clause 1.2;
6.1.6 persistent swearing during the Match;
6.1.7 the throwing of any object within the Ground without lawful authority or excuse;
6.1.8 the chanting of anything of an indecent or racist nature;
6.1.9 the supply of any misleading or incorrect information in any application;

6.1.10 being (or appearing to be) drunk or intoxicated;
6.1.11 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Away Match Ticket.

6.2 In the event that your Away Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

7. Exclusion of Liability

7.1 Except in respect of death or personal injury resulting from any negligence of the Club , neither The Liverpool Football Club and Athletic Grounds Limited nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever;
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(iii) any losses arising from any cancellation, postponement or rearrangement of a Match in accordance with Clause 4 including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

7.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

8. Governing Law

8.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

9. Miscellaneous

9.1 We reserve the right to change these Conditions of Issue from time to time and shall publish any such changes on our Website.


9.2 If any of these terms and conditions is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, they shall, to that extent, be severed from the remaining terms and conditions which shall continue to be valid to the fullest extent permitted by applicable laws.

9.3 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, PL and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

10. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

"Conditions of Issue" means these terms and conditions governing the issue and use of a Away Match Ticket.

"Ground" means the football Ground and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are enclosed).

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Away Match Ticket under the Terms and Conditions of Entry.

"Match" means any football match in which the Club participates and that takes place at the Ground.

"Away Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League ("PL"), and The Football League; the Ground Regulations; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.

"Website" shall mean the Club's website at www.liverpoolfc.com