Supporters who purchase tickets during the local general sale for Premier League & Home Cup games will be required to collect their tickets from the Ticket Office, Anfield.
Supporters will be required to produce the following forms of identification:
- Proof that they live within an ‘L’ postcode address; this can be in the form of a utility bill but photocopies will not be accepted.
- Payment card used to purchase the ticket(s)
AND one of the following:
- Driver's Licence
If there is a valid reason as to why you are unable to provide any of the above, please contact us on 0151 264 2500.
Refunds will not be provided for any uncollected tickets and the supporter account will be suspended.
|WEST HAM UTD||21.02.18 FROM 8.15AM|
Local General Sale - QA’s
Q. What is the Local General sale?
A. The Local General sale is an exclusive sale available to ALL supporters with an L postcode. This initiative was introduced in response to feedback from the Club’s Supporters Committee that local fans should be given further opportunity in gaining access to Anfield next season.
Q. Will the local general sale take place for all home Premier League & Home Cup games?
Q. Who is eligible to purchase tickets in the Local General Sale?
A. Supporters that live at an address with an ‘L’ postcode and are registered on the ticketing database at that address. Additional pre-requisites will be applied for certain fixtures to prevent non-LFC supporters from purchasing tickets; details will be advertised here.
Q. I am a Season Ticket Holder or Official Member with an L postcode; can I purchase a ticket?
A. Match tickets are available on a ‘1 ticket per person’ basis. If you do already have a ticket recorded on your account, you will not be eligible to purchase during this sale.
Q. I am a disabled supporter, am I eligible to purchase tickets during the Local General Sale?
A. Please visit our accessibility page for full details.
Q. Am I guaranteed a ticket during the Local General Sale?
A. No, tickets will be sold on a first come first serve basis whilst supplies last.
Q, I am registered on the ticketing database, how do I check if my address is correct.
A. Go to My Account, and select ‘Update Details’.
Q. If my address is incorrect, how can I update my details?
A. Please call our customer services team on 0151 264 2500.
Q. I live at an address with an ‘L’ postcode but not registered on the ticketing database, what do I need to do?
A. Click here to register and create an account. Once registered, you will be eligible to purchase tickets during the Local General sale, subject to availability. Restrictions apply.
Q. How far in advance do I need to register in order to be eligible to purchase a ticket in the Local General sale?
A. You must register at least three days prior to the advertised sale date for the match you wish to purchase tickets for.
Q. How many tickets am I eligible to purchase during the local general sale?
A. Supporters can purchase one ticket per person up to a maximum of four tickets per transaction, subject to availability. This includes any purchases made during any earlier sales.
Q. What seating will be available for sale in the Local General sale?
A. Seats for this sale will be restricted in view and situated in the Main Stand Upper Tier, areas U1 and U9. All tickets cost £9 each; concessions will not apply.
Q. How can I buy tickets for my friends and family?
A. Your friends and family must also be eligible to purchase during this sale, i.e. registered on the ticketing system with an ‘L’ postcode. They must also be listed as ‘Friends and Family’ and linked to your account. For details on Friends & Family click here.
Q. Can you send my ticket(s) in the mail?
A. As part of the review process and the Club’s awareness that tickets were sold to non-local supporters, the requirement for proof of address ID can only be facilitated via a collection only policy.
Q. Why will my account be suspended if I do not collect my ticket(s) and can it be reinstated?
A. If you do not collect your ticket(s) and your account is suspended, please contact us on 0151 264 2500. As long as you provide the required residential proof of address and proof of photo ID, we will re-instate your account.