Terms & Conditions

1.1 The issue of a Matchday Hospitality Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (as defined below).

1.2 In the event of any ambiguity or inconsistency between these Conditions of Issue and the Liverpool Football Club COVID-19 Supporters’ Code of Conduct, the Liverpool Football Club COVID-19 Supporters’ Code of Conduct shall prevail.

1.3 Matchday Hospitality Tickets are for the use of supporters of the Club only. By applying for the Matchday Hospitality Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

1.4 Prices of Hospitality Matchday Tickets are shown on the Club website at your time of purchase. Please note that advertised prices for all Hospitality Matchday Tickets are subject to change in the Club’s sole discretion from time to time. Any price change will not affect the price of any existing booking that you have paid for in full.

2.1 Subject to clause 2.4 below, all Matchday Hospitality Tickets will be issued by virtue of electronic mobile tickets using near-field communication technology, or such other technology as the Club may decide to use from time to time (“E-Ticket”).

2.2 In order to use your Matchday Hospitality Ticket, you will be required to download the E-Ticket to your mobile smartphone by following the instructions provided by the Club from time to time. E-tickets are only compatible with iPhone 6 and above and most Android/Google phones. Confirmation of whether your device is compatible with E-Tickets can be provided by the Club upon request. It is your responsibility to download the relevant E-Ticket, and to ensure that it is displayed correctly on your mobile smartphone. In the event that you have problems with downloading your Matchday Hospitality Ticket as an E-Ticket, you must immediately inform the Club at [email protected].

2.3 The Matchday Hospitality Ticket will need to be displayed on your mobile smartphone as an E-Ticket in order to gain access to the Ground. Matchday Hospitality Tickets that are not displayed correctly (for example, due to a defective mobile smartphone or insufficient battery) will be rejected and you may be refused entry.

2.4 In the event that you do not hold a compatible mobile smartphone or you are unable to access your Matchday Hospitality Ticket via a mobile smartphone device, you must immediately inform the Club at [email protected] and the Club will discuss alternative access options that may be available depending on the circumstances, such alternative access options always being subject to the Club’s sole discretion.

3.1 By purchasing and/or using a Matchday Hospitality Ticket, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with, the Terms & Conditions of Entry.

3.2 A Matchday Hospitality Ticket permits you to (i) occupy at the relevant Match for which the Matchday Hospitality Ticket has been purchased the seat indicated on the Matchday Hospitality Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion; and (ii) receive the Hospitality Package at the relevant Match. All access to the Ground pursuant to a Matchday Hospitality Ticket shall be for the purposes of private enjoyment of the Match only and not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities). If you receive a car park space as part of your Hospitality Package then the use of the car park space shall be subject to and you shall comply with the terms and conditions which can be found at https://hospitality.liverpoolfc.com/car-park-hospitality-terms-and-conditions.

3.3 The Club reserves the right to:

3.3.1 update the content of the Hospitality Package; and

3.3.2 provide the Hospitality Package at either a different lounge within the Ground or at external facilities near to the Ground in order to accommodate any construction and/or redevelopment works to the Ground or in the event that the lounge is otherwise unavailable for reasons beyond the Club’s control.

3.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Matchday Hospitality Ticket in any subsequent Match or season.

3.5 Save as set out in clause 3.6 below, you shall not bring into (or use within) the Ground any equipment and/or device which, in the reasonable opinion of the Club, is capable of logging, recording, playing, issuing, transmitting or otherwise communicating (whether recorded or live and by digital or other means) any Material in relation to a Match (or any aspect of it), any players or other persons present in the Ground. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this clause 3.5.

3.6 Mobile telephones and other mobile devices are permitted within the Ground, provided that (a) they are used for personal and private use only (which for the avoidance of doubt and by way of example only shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, sharing or any other communication of any Material for any commercial purpose); and (b) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

3.7 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 3.5 above, or pursuant to clause 3.6 above, or otherwise) is hereby assigned to the Premier League or the Club, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League or the Club) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League or the Club absolutely and with full title guarantee.

3.8 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

3.9 You shall not offer or distribute (either for free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which does not infringe clause 3.8 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

3.10 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

3.11 Without prejudice to the representation at clause 1.3 above, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Away Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered, nor any form of compensation or refund for missing part or all of the Match.

4.1 The Matchday Hospitality Ticket is issued for your sole use, and you shall not resell, dispose of, assign, transfer, lend or otherwise deal with the (save as set out in clause 4.3 below) Matchday Hospitality Ticket or the benefit of it to any other person without the prior consent of the Club. The reference to reselling the Matchday Hospitality Ticket includes reference to offering to sell a Matchday Hospitality Ticket, exposing a Matchday Hospitality Ticket for sale, making a Matchday Hospitality Ticket available for sale by another and advertising that a Matchday Hospitality Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Matchday Hospitality Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Premier League or the Club.

4.2 The unauthorised sale or disposal of tickets may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club may inform the police when it becomes aware that tickets are being sold or disposed of illegally and may press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we may notify the Premier League and, if necessary, other Premier League clubs who may in turn notify other football clubs, event holders and/or the UK Football Policing Unit and/or relevant law enforcement authorities. The information that we share may include your personal data, including your name, contact details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.

4.3 You may transfer any Matchday Hospitality Tickets you purchase to your Guest(s) for his/her personal use only PROVIDED THAT such transfer or sale takes place: (i) using the official ticket distribution process within your Account; and (ii) in consideration of no payment or benefit in excess of the face value of the Matchday Hospitality Ticket; and (iii) not in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest(s) will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause) apply to the Guest(s) as if he/she was the original purchaser of the Matchday Hospitality Ticket (and you must inform the Guest(s) of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer.

4.4 You are responsible for ensuring the good and peaceable conduct of your Guests. You will be responsible to the Club for any costs, claims, damages, expenses or loss incurred by the Club in respect of:

4.4.1 any damage to any Club property caused by you or your Guests; and

4.4.2 any liability to any third party in respect of death or personal injury arising out of your and/or your Guests’ use of the Ground, except where the same is caused by the Club’s negligence.

4.5 The Matchday Hospitality Ticket will remain the property of the Club at all times and must be produced by way of E-Ticket (or such other ticket as the Club may provide to you from time to time) together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Matchday Hospitality Ticket at any time.

4.6 Any Matchday Hospitality Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Matchday Hospitality Ticket shall be nullified. Misuse of this Matchday Hospitality Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of the Matchday Hospitality Ticket. In the event of any cancellation and withdrawal in accordance with this clause 4.6, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Matchday Hospitality Ticket.

5.1 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match or, if necessary, play any Match out of view of the public without fans in attendance or with limited fans in attendance, without notice and without any liability whatsoever. Where any Match is cancelled, abandoned or postponed, the Club shall not have any liability to you or your Guests, except that following any cancellation, abandonment or postponement of a Match you shall be entitled to attend the rearranged Match if played in view of the public with the Ground at full capacity and all fans in attendance, using the Matchday Hospitality Ticket purchased for the original Match date or via such application procedure as the Club shall publish on its website as applicable. The Club recommends you visit the Club website on a regular basis in order to check the latest dates and times of Matches.

5.2 If you cancel your Matchday Hospitality Ticket booking for any reason or you are not able to attend the Match for any reason, the Club will be entitled to charge you the cancellation fees set out below. If the Club receives notice of cancellation:

(i) less than 14 days prior to the date of the Match 100% of the total price paid for the Matchday Hospitality Ticket (including any administration charges); (ii) between 15 and 30 days prior to the date of the Match 75% of the total price paid for the Matchday Hospitality Ticket (including any administration charges); (iii) between 31 and 60 days prior to the date of the Match 50% of the total price paid for the Matchday Hospitality Ticket (including any administration charges); and (iv) more than 60 days prior to the date of the Match 10% of the total price paid for the Matchday Hospitality Ticket (including any administration charges).

No refunds will be given by any Matches unattended for any reason.

5.3 If the Match is played out of view of the public without fans in attendance or with a limited capacity and the Club is unable to allow you access to the Ground for the relevant Match then the Club will endeavour to provide you with a Matchday Hospitality Ticket for another Match within the same season. If the Club is unable to provide you with a Matchday Hospitality Ticket for an alternative Match within the same season then the Club shall provide you with a full refund of the price paid by you for the Matchday Hospitality Ticket.

5.4 The Club will have no further liability whatsoever relating to any alteration of the time or date of any Match or cancellation of a Match or if a Match is played out of view of the public without fans in attendance or with a reduced capacity (including but not limited to any postponement or abandonment), including (but not limited to) any direct, indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

6.1 In order to gain admission to the Ground the Matchday Hospitality Ticket must be presented in its entirety at the Match.

6.2 The Club shall not be obliged to admit you or issue any replacement for a lost, stolen or destroyed Matchday Hospitality Ticket (including losing or no longer having access to the device on which your Home Match Ticket is stored in the form of an E-Ticket). If you lose, destroy or have your Matchday Hospitality Ticket stolen (including losing or no longer having access to the device on which your Matchday Hospitality Ticket is stored in the form of an E-Ticket) then you should notify the Club immediately at [email protected] or by calling +44 151 264 2222.

7.1 Without prejudice to the Club’s rights to cancel or withdraw a Matchday Hospitality Ticket, the Club reserves the right to refuse admission to, or eject from, the Ground any person:

7.1.1 who fails to comply with the Terms & Conditions of Entry;

7.1.2 whose entry into the Ground is likely to, in the reasonable opinion of the Club, result in a failure to comply with the Terms & Conditions of Entry; and

7.1.3 who is prohibited (whether by law or otherwise) from attending any football ground (including the Ground) or is the subject of football related criminal or civil proceedings.

7.2 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Matchday Hospitality Ticket issued to you. In the event of such cancellation no refund will be paid. In such cases, your conduct may be presented to the Club’s Sanctions Panel. Please refer to the Official Club Sanctions document which is available at www.liverpoolfc.com/corporate/official-sanctions-process and which provides a guide to the sanctions that the Club may impose in the circumstances set out below. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

7.2.1 smoking in any part of the Ground;

7.2.2 being (or appearing to be) intoxicated;

7.2.3 persistent standing in seated areas whilst the Match is in progress;

7.2.4 sale or transfer (save as permitted in these Conditions of Issue) of a Matchday Hospitality Ticket to any person;

7.2.5 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

7.2.6 deliberate misuse of a Matchday Hospitality Ticket;

7.2.7 the supply of any misleading or incorrect information in any application made to the Club;

7.2.8 the throwing of any object within or around the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;

7.2.9 whether at the Ground, or, travelling to or from a Match or at any event, occasion or location linked to the Club:

7.2.9.1 the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;

7.2.9.2 the chanting of anything of an indecent or racist and/or discriminatory nature;

7.2.9.3 fighting or engaging in and/or inciting violence;

7.2.10 any breach whatsoever of the Liverpool Football Club COVID-19 Supporters’ Code of Conduct;

7.2.11 bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;

7.2.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

7.2.13 any misrepresentation in relation to clause 1.3 above;

7.2.14 breach of the terms of any Club membership (if so applicable);

7.2.15 any breach of clause 4 above;

7.2.16 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Matchday Hospitality Ticket; and

7.2.17 without prejudice to any of the foregoing, any other breach of the Ground Regulations.

7.3 The Club may conduct security searches where it has reason to believe that any of the breaches set down in this clause 7 have either occurred or may occur.

7.4 If a Matchday Hospitality Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms & Conditions of Entry.

7.5 In the event that your Matchday Hospitality Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). In addition, as set out at 7.2 above, your conduct may be subject to the Club’s Official Sanctions Process.

8.1 The Club is committed to equality and diversity and it is important that all of our fans share the Club's principles of inclusion.

8.2 We require all Matchday Hospitality Ticket holders to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:

8.2.1 age;

8.2.2 disability;

8.2.3 gender reassignment;

8.2.4 marriage and civil partnership;

8.2.5 pregnancy and maternity;

8.2.6 race;

8.2.7 religion or belief;

8.2.8 sex; and

8.2.9 sexual orientation.

8.3 Matchday Hospitality Ticket holders who engage in any of the behaviours set out at clause 8.2 may (regardless of the medium in which such behaviour takes place):

8.3.1 be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website (including the Official Sanction Process set out at clause 7.2 above);

8.3.2 be refused entry to or evicted from the Ground;

8.3.3 have their Matchday Hospitality Ticket and future Matchday Hospitality Tickets cancelled or withdrawn;

8.3.4 be suspended or banned from entering the Ground on future occasions; and/or

8.3.5 be subject to prosecution in accordance with applicable laws.

9.1 All Matchday Hospitality Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the Match and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League, or others (including commercial partners and accredited media organisations), and use of a Matchday Hospitality Ticket to enter the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Conditions of Issue or the Terms & Conditions of Entry.

9.2 All Matchday Hospitality Ticket holders agree that the Matches for which Matchday Hospitality Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

10.1 Except in respect of death or personal injury resulting from any negligence of the Club, neither the Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise): (i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever; (ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or (iii) any losses arising from any cancellation, postponement or rearrangement of a Match in accordance with Clause 5 including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

10.2 Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

11.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).

12.1 The Club reserves the right to change these Conditions of Issue from time to time and shall publish any such changes on the Club website.

12.2 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy .

12.3 Whilst at the Ground your personal data may be collected by other parties including the Premier League. For details on how and why your personal data will be processed by such parties, please refer to the relevant party’s privacy notice.

12.4 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

12.5 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.

15.6 The Terms & Conditions of Entry constitute the entire agreement between the Club and the Matchday Hospitality Ticket holder and neither the Club nor the Matchday Hospitality Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms & Conditions of Entry which is not set out therein.

15.7 If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

15.8 Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these Conditions of Issue shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

In the Conditions of Issue the following words and phrases shall have the following meanings:

“Account” means the account created with your unique supporter identification number which contains details of your Matchday Hospitality Ticket booking.

“Away Club” means the football club playing against the Club.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Matchday Hospitality Ticket.

“E-Ticket” has the meaning provided at clause 2.1.

“Football Authority” means each of the Premier League, The Football League, The Football Association, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Matchday Hospitality Ticket under the Terms and Conditions of Entry and each of whom is known to the Matchday Hospitality Ticket holder.

“Hospitality Package” means the match day hospitality package relevant to the Matchday Hospitality Ticket you have purchased detailed here and which the Club may update from time to time.

“Liverpool Football Club COVID-19 Supporters’ Code of Conduct” means the code of conduct which can be found at https://www.liverpoolfc.com/return-of-supporters-to-anfield/supporters-code-of-conduct or such other URL as may be updated from time to time.

"Match" means any home football match in which the Club participates and that takes place at the Ground.

"Matchday Hospitality Ticket" means your E-Ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

“Material” means any audio, visual or audio-visual material or any information or data.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; the Liverpool Football Club COVID-19 Supporters’ Code of Conduct and the Conditions of Issue.