Train travel terms and conditions 2024

1.Definitions

1.1 ‘Conditions’ means theses Terms and Conditions under which the Company accepts a Reservation to provide train services to an applicable football match.

1.2 ‘Company’ means Liverpool Football Club and Athletic Grounds Limited.

1.3 ‘Client’ means the organisation, individual or agent who enters into the Contract.

1.4 ‘Passenger’ means the person or persons being carried by the train operated on behalf of the Company.

1.5 ‘Reservation’ means an accepted booking by the Company from the Client in writing.

1.6 ‘Tariff’ means the agreed set price which is defined by the Company to its Client.

1.7 ‘Contract’ means the agreement between the Company and the Client governed by these Conditions.

2.0 Insurance

2.1 All Clients and/or Passengers are responsible for maintaining active adequate travel insurance cover for all Passengers as applicable.

3.0 Contract

3.1 These conditions apply to all Reservations. The Client acts on behalf of all the Passengers travelling on the vehicles under such Client’s Reservation. If the Client is a company, group, partnership, an individual must be named as a responsible person. The Client is responsible for the actions and decisions of all its Passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel. The Company will only accept instructions from the responsible person. If the responsible person is not going to travel, an alternative representative must be chosen and the Company informed prior to a Reservation being made.

3.2 If the Client wishes to cancel a Reservation it may do so upon written notice to the Company at any time prior to the journey start but the Company shall be under no obligation to refund the Tariff paid.

3.3 In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour, act of god or force majeure event or on the happening of any event over which the company has no control (including adverse weather and rail conditions) apparent prior to the journey start, the Company may, by returning all money paid and without further or other liability, cancel the Contract.

3.4 No animals (other than guide dogs and hearing dogs notified to the Company in advance) may be carried on any vehicle without prior written agreement of the Company.

3.5 No flag or poster is to be displayed on any vehicle without the written consent of the Company.

4. Terms of Payment

The Client shall pay the Company the Tariff for the provision of train services, before the journey is undertaken at the time of Reservation.

5. Provision of Train Service

5.1 The Company shall provide a train from a sub-contractor that is suitable for the journey.

5.2The Company maintains the right to define the route taken by any vehicle.

5.3 All vehicles hired by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The Client accepts that the driver and/or manager of the train shall be the sole judge as to whether and to what extent Passengers’ property is carried. Large, bulky items may not be able to be carried.

5.4 The Company shall not be liable for any loss or damage to luggage or any such personal possession of a Passenger, including any luggage or personal possession left on board.

5.5 The driver is not responsible for any porterage but has sole responsibility and discretion over the storage of Passengers’ luggage.

5.6 The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety. The Client is responsible for any damage caused to the vehicle by any passenger.

5.7 In the event of breakdown or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company shall not be liable for any loss or inconvenience suffered by the Client as a result including but not being limited to passengers missing part of or the entirety of any football match.

5.8 The train shall depart the departure point and the destination after the conclusion of an applicable football match promptly as advised by the Company on a case by case basis. The Company shall not be liable for any loss or inconvenience suffered by the Client as a result of Passengers failing to ensure they have embarked the train in good time prior to a notified departure time.

5.9 Any ‘on board services’ provided by the Company are without prejudice and liability. The Company shall have no liability for any claim or injury, directly or indirectly related to the provision of ‘on board services’; toilet facilities, hot & cold drinks and food, audio and visual facilities to the fullest extent permitted by law.

5.10 Any safety notice in the train for the benefit or well-being of the passengers is deemed to be understood and, unless requested, will be complied to without further representation by the Company or driver.

6.Safety

6.1 All safety measures are taken in accordance with relevant and applicable laws.

6.2 Emergency procedures are outlined by notice on each carriage – Passengers should familiarise themselves with emergency exits and procedures.

6.3 In the event of a breakdown, the Company maintains the obligation to replace the vehicle with an alternative vehicle. In those circumstances the Company will not be liable for any loss or inconvenience suffered by the Client as a result.

6.4 Any specialist needs for passengers who may have a disability must be defined at the time of reservation.

6.5 Consumption and/or carrying of alcohol on the train is strictly forbidden.

7 Liability

Except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Client in any way or by any reason or by any implied warranty, condition or other terms under common law under the terms of this Contract including as a result of an Act of God/Force Majeure to the fullest extent permitted by law.

8 General

8.1 Any notice of change, whatsoever, to be given by either party to the other under the existing conditions shall be in writing.

8.2 Provision of services by the Company to the Client is made under, and in accordance with, the law governing England and Wales. Any dispute between the Client and the Company, if the need arises, will be heard within the jurisdiction of the English Courts.