GENERAL TERMS – APPLICABLE TO EACH ALL RED MEMBERSHIP AND ACCESS TO LFC MEMBERSHIP PLATFORMS (the “General Terms”)

The following terms shall have the following meanings with these Terms and Conditions:“All Red Essential” means the All Red essential membership, further details of which can be found at <a href="https://www.liverpoolfc.com/allred/essential">https://www.liverpoolfc.com/allred/essential</a>;“All Red Full” means the All Red full adult (over 16) membership, further details of which can be found at <a href="https://www.liverpoolfc.com/allred/full">https://www.liverpoolfc.com/allred/full</a>;“All Red Junior” means the All Red junior (16 and under) membership, further details of which can be found at <a href="https://www.liverpoolfc.com/allred/junior">https://www.liverpoolfc.com/allred/junior</a>;“All Red Light” means the All Red light adult (over 16) membership, further details of which can be found at <a href="https://www.liverpoolfc.com/allred/light">https://www.liverpoolfc.com/allred/light</a>;“All Red Video” means the All Red video membership, further details of which can be found at <a href="https://www.liverpoolfc.com/allred/video">https://www.liverpoolfc.com/allred/video</a>;“All Red Video Platform” means the Club’s digital content platform(s) accessible to All Red Full, Junior and Video Members;“App” means any official Club mobile application;“Auto Cup Scheme” means the scheme within which qualifying Membership holders are automatically entitled to purchase tickets for Domestic Cup and/or European Cup matches (depending on enrolment type) played by the Club at the Stadium with fans in full attendance during the Season (excluding for the avoidance of doubt any matches played away from the Stadium and any finals of the relevant competition);“Commencement Date” means the date on which you receive confirmation of your registration of your Membership;"Conditions of Issue" means the terms and conditions governing the issue and use of a ‘Home Match Ticket’ and an ‘Away Match Ticket’ (as applicable) which can be found at www.liverpoolfc.com/tickets/ticket-terms;“Domestic Cup” means the competitions known as the FA Cup and/or the EFL Cup;“E-Pass” means the electronic mobile passes and/or electronic mobile codes using near-field communication technology, or such other technology as the Club may decide to use from time to time, issued by the Club from time to time;“European Cup” means the competitions known as UEFA Champions League, the UEFA EUROPA League and/or the UEFA Europa Conference League;“Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football;"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground;“Guest” means a relative, friend, colleague and/or companion to the disabled, each of whom is known to the Member;“Member Cards” means your seasonal E-Pass or such other seasonal pass as the Club may provide to you from time to time (and/or any rights arising out of or in connection with any of the foregoing) for use of the Membership benefits;“Membership” means, as applicable, a membership to All Red Essential, Full, Junior, Light or Video, with a participant in the applicable membership being a “Member”;“Membership Platform” means the platform accessible to Members following them logging into their account;“Season” means the 2025/26 football season;“Stadium” means the football stadium located at Anfield Road, Liverpool L4 0TH and all other locations owned, occupied or utilised by the Club from time to time;"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority, the Ground Regulations; and the Conditions of Issue;"Ticket Exchange" means the Club's authorised ticket resale facility; and“Website” means the Club’s official website from time to time.

1. Definitions

2.1. The All Red Terms are published and maintained on the Club’s website and may be amended from time to time. For the avoidance of doubt, in the case of discrepancy between the All Red Terms published on the Club’s website from time to time and any issued hard copy of the All Red Terms, the terms published on the Club’s website shall prevail.2.2. In the event of any conflict, the All Red Terms shall have the following order of precedence:2.2.1. the product/membership specific terms; and2.2.2. the General Terms.2.3. By registering for a Membership and/or accessing an applicable Club platform (including without limitation the All Red Video Platform) you agree to be bound by these Terms and Conditions. Please note that you may be asked to provide proof of identity at any point in the application process and/or at any point during the Season. Failure to complete any such identification verification process when required or failure to provide proof of identity when requested may result in a suspension of specific benefits or cancellation of your Membership.

2. Order of Precedence

3.1. By registering for a Membership you agree to be bound by the All Red Terms. Please note that you may be asked to provide proof of identity at any point in the application process and/or at any point during the Season. Failure to complete any such identification verification process when required or failure to provide proof of identity when requested may result in a suspension of specific benefits or cancellation of your Membership.3.2. Only one All Red Full, Light or Junior Membership and/or season ticket is permitted per person and any additional season tickets and/or membership types purchased over and above the one permitted may be cancelled by the Club immediately.3.3. You must keep your Membership password secure and not disclose it to any other person. If it becomes known by a third party, you must immediately change your password using the 'My Account' site function. We are not liable for any loss or damage arising from your failure to comply with this obligation.

3. Accessing your Membership

4.1. It is a Member’s sole responsibility to ensure its personal details are kept up to date, and to inform the Club of any changes to their personal details. The Club may request any evidence it deems reasonably necessary to verify your request for a change in personal details. If you change your address during the Season you must notify the Club as soon as reasonably practicable by logging into ‘My Account’ at <a href="https://members.liverpoolfc.com/login?referer=http://www.liverpoolfc.com/my-account/dash">https://members.liverpoolfc.com/login?referer=http://www.liverpoolfc.com/my-account/dash</a> or contacting Supporter Services using the details provided at <a href="https://www.liverpoolfc.com/info/contact-us">www.liverpoolfc.com/info/contact-us</a>. The Club (at its absolute discretion) may charge an administration fee in respect of any name change.4.2. For the avoidance of doubt, any change of name referred to in this clause means any instances where a member has changed their name - this does not mean that the membership can be transferred to somebody else.

4. Contact Details

5.1. Without prejudice to any other remedies it may have, the Club shall have the right in the case of any breach of the All Red Terms and/or the Terms and Conditions of Entry to cancel and withdraw your Membership and to eject you from the Stadium. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the membership. In such cases, your conduct may be presented to the Club’s Sanction Panel. Please refer to the Official Club Sanctions document which is available at <a href="https://liverpoolfc.com/corporate/official-sanctions-process">liverpoolfc.com/corporate/official-sanctions-process</a> and which provides a guide to the sanctions that the Club may impose in the circumstances set out below. Without prejudice to the general nature of the above, the following actions shall constitute a serious breach of the All Red Terms and/or Terms and Conditions of Entry:5.1.1. smoking in any part of the Stadium;5.1.2. being (or appearing intoxicated) within the Stadium;5.1.3. persistent standing in seated areas whilst a match is in progress;5.1.4. the sale or transfer (save as permitted in these conditions) of this membership to any person;5.1.5. the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;5.1.6. the deliberate misuse, or suspected deliberate misuse, of the membership (e.g. deliberately purchasing tickets for matches that the Member does not intend to attend to qualify for higher category matches);5.1.7. the supply of any misleading or incorrect information in any application made to the Club including date of birth;5.1.8. persistent swearing during a match;5.1.9. the throwing of any object within the Stadium that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;5.1.10. whether at the Stadium, or, travelling to or from any Club match:5.1.10.1. the use of foul, obscene, abusive and/or racist language and/or gestures;5.1.10.2. the chanting of anything of an indecent or racist and/or discriminatory nature; or5.1.10.3. fighting or engaging in and/or inciting violence;5.1.11. bringing into the Stadium (or using within the Stadium): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or comprise public safety;5.1.12. entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;5.1.13. any act which could and/or does bring the Club into disrepute;5.1.14. any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this membership;5.1.15. use, or where the Club suspects use, of software that is designed to enable or facilitate completion of any part of the ticket purchasing process;5.1.16. purchase, or attempted purchase, of tickets with a view, in the Club’s opinion, to any person obtaining financial gain;5.1.17. any actual or suspected breach of The Breaching of Limits on Ticket Sales Regulations 2018;5.1.18. any breach whatsoever of the any other applicable guidelines (as determined by the Club) enacted by the Club during the Season;5.1.19. without prejudice to any of the foregoing, any other breach of the Ground Regulations, the Terms & Conditions of Entry or the fan charter (https://www.liverpoolfc.com/corporate/charter);5.1.20. any behaviour at a Club event (including any membership events organised by the Club from time to time) which the Club, acting reasonably, deems to be inappropriate;5.1.21. any breach of clause 3.5 of the All Red Video Terms;5.1.22. use of your All Red Membership, the Membership Platform or the All Red Video Platform is considered abusive, excessive, or against the interests of other Members; and5.1.23. any fee (or part thereof) remains outstanding for more than seven days from the due date (other than because of a fault of ours or our third party payment provider).5.2. In the event that your Membership is withdrawn or cancelled, the Club reserves the right to exclude you from any membership programme maintained or organised by the Club and/or to disqualify you from applying for any match tickets at its discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). In addition, as set out at clause 5.1 above, your conduct may be subject to the Club’s Official Sanctions Process in accordance with the process set out in clause 5.1 above.5.3. The Club reserves the right to suspend your Membership and all associated benefits for a period of time or to withdraw its use in the event of misuse or if abused in any way or in the event of a breach of any of the All Red Terms and Club regulations; or in the event of any abusive, dangerous or other unacceptable behaviour by the member, or if the member is prohibited by law from attending any football ground.5.4. Further to the above the Club may, at any time, cancel or suspend your access to any Club accounts and/or memberships, or to any areas of the Website and/or App where:5.4.1. you have breached any provision of the All Red Terms or any other additional usage terms on the Website (or acted in such a manner which indicates that you cannot or do not intend to comply with these terms or The Kop Rules or any other additional usage terms on this Website);5.4.2. the Club decides to no longer provide an area on the Website for users to interact and/or access Club content for any reason;5.4.3. the Club is required to do so by law; or5.4.4. the Club is unable to verify or authenticate any information you provide to us.5.5. For the avoidance of doubt, where the Club cancels or suspends your account in compliance with applicable law and/or because it no longer wishes to provide that account type or service, then you shall be entitled to receive a pro rata refund of any amounts paid as at the date of termination relating to the period post termination.5.6. Further to the above, you may close your Membership account at any at any time by submitting a request via our <a href="https://www.liverpoolfc.com/info/contact-us">online contact form</a>

5. Cancellation & Withdrawal of a Membership

6.1. The Club is committed to equality and diversity and it is important that all of our fans share the Club’s principles of inclusion.6.2. We require all members to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:6.2.1. age;6.2.2. disability;6.2.3. gender reassignment;6.2.4. marriage and civil partnership;6.2.5. pregnancy and maternity;6.2.6. race;6.2.7. religion or belief;6.2.8. sex; and6.2.9. sexual orientation.6.3. Members who engage in any of the behaviours set out at clause 6.2 above may (regardless of the medium in which such behaviour takes place):6.3.1. be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website and be subject to the Club’s Official Sanctions Process in accordance with the process set out in clause 5.1 above;6.3.2. be refused entry to or evicted from the Stadium;6.3.3. have their Membership cancelled or withdrawn;6.3.4. be suspended or banned from entering the Stadium on future occasions; and/or6.3.5. be subject to prosecution in accordance with law.

 6. Equality and Anti-Discrimination

The Club provides the Membership account page and the All Red Video Platform on an "as is" basis and make no representations or warranties of any kind with respect to the Premium Content Site or its content other than as required by law. To the maximum extent permitted by applicable law, we do not represent or warrant that access to the Premium Content Site will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted via the Membership platform and/or All Red Video Platform Content Site. We do not guarantee that you will be able to access or use the Premium Content Site at times or locations of your choosing, or that we will have adequate capacity for the Premium Content Site as a whole or in any specific geographic area.

7. Disclaimer of warranties

8.1. Except in respect of death or personal injury resulting from any negligence of the Club, neither the Club nor any of their officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):8.1.1. any loss, damage or injury to you or to any property belonging to you in or upon or around the Stadium, any other Club property and/or any other location on which a Member attends a Club event, resulting from any cause whatsoever; or8.1.2. or any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever.8.2. Subject to clause 8.1, the total aggregate liability of the Club to you during the Season in relation to your Membership each Season under or in connection with this Agreement shall not exceed [insert total fee number for the season – go with highest seasonal fee if they differ] under this Agreement with respect to that Season.8.3. You agree to reimburse the Club in respect of any damages suffered by the Club or any losses by the Club resulting from any claim made by a third party in each case in respect of any matter arising from your use of your Membership, your use of the Membership benefits and/or any breach of these All Red Terms (or any additional terms and conditions that may apply) or from your violation of any applicable law or regulation.

8. Exclusion of Liability

9.1. If you have any complaints in relation to your Membership please contact the Club’s supporter services team using the following link: <a href="https://www.liverpoolfc.com/info/contact-us">Liverpool FC — Contact Us</a>.9.2. Any notices the Club sends will be sent to the email address you supply during the registration process. Any notices you send to the Club should be sent to the Club’s Supporter Services team.9.3. If the Club fails to exercise or enforce any right under these All Red Terms such failure will not be deemed to be a waiver of that right nor will it prevent the Club from exercising or enforcing that right on a later occasion.9.4. If any part of the All Red Terms is found unlawful or unenforceable, they will be deemed deleted, but nothing shall affect the validity of the rest of the All Red Terms.9.5. The Club will not be liable to you for any breach of the All Red Terms due to any cause beyond its reasonable control.9.6. The Club reserves the right to vary and/or update these All Red Terms from time to time without notifying you. Updated All Red Terms will be posted on the homepage of the Club’s website and/or within its applications, and can be viewed by you at any time. The Club recommends you check the Liverpool FC Website regularly to ensure you are aware of any changes. Changes to the All Red Terms will be deemed to have been accepted by you if you continue to use the benefits of your All Red Membership after a period of one week from the date the updated All Red Terms are posted.9.7. The Club may assign or transfer all or any of our rights and obligations under these All Red Terms to a group company or other third party. You may not assign or transfer all or any of your rights and obligations under these All Red Terms to any other person or third party.9.8. The All Red Terms constitute the entire agreement between us and you with respect to this subject-matter and excludes any representations or warranties previously given or made other than any fraudulent misrepresentation and it may be amended only by us on notice to you.9.9. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.9.10. You acknowledge that the Club, and/or any third parties acting on its behalf, will collect, hold and process data relating to you, which may include personal data. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy.9.11. You represent that you have the authorization of any individual whose information you provide to give us their information. You agree that we may collect and keep a record of the location and content of your use of the Website and/or App, which may include information about your geographic location. You understand and agree by using our Website and/or App that we may be able to determine your location as a result of your use of the products or applications.9.12. You agree that the Club and any third party acting on its behalf may also receive information about you, your digital identity, your device information, or your contacts from your social media accounts depending on how you have set your preferences on such account or device. This can include information about the people, accounts, hashtags and groups you are connected to, information about operations and behaviours performed on your device, information about your use of the Website and/or App.9.13. You agree that the Club and any third party acting on its behalf may receive information from advertisers and publishers sent to us through our cookies, APIs, SKDs or pixels. This may include information about your activities while not on our Website and/or App such as other sites you visit, purchases you make, ads you see and how you use other services.9.14. The Club may amend these terms from time to time in its discretion. Any changes will be published on the Club’s website.

9. General

ALL RED FULL, LIGHT AND JUNIOR TERMS AND CONDITIONS FOR 2025/26 (the “All Red Member Terms”)

1.1. Certain elements of your Membership benefits commence immediately on receipt of a confirmation email from the Club confirming that your Membership application has been successful. Please note that you must wait at least 24 hours for your Membership to activate before you will be eligible to apply for tickets (if on sale and available to purchase by Members (always subject to the relevant selling criteria determined by the Club at its sole discretion)) in accordance with these Terms and Conditions.1.2. Upon joining or renewal, Full and Junior members will receive an email notification and a welcome pack. The Club aims to deliver such welcome packs within 14 days for UK members and within 28 days for overseas members. However during busier periods it may take longer to deliver these packs. Please note that the contents of the pack may vary depending on stock availability.1.3. The Club cannot accept responsibility for non-receipt of welcome packs or mailings, including where such non-receipt is as a result of you failing to pay any applicable import duties or as a result of the Club, or any third party postage provider appointed by the Club, not delivering a welcome pack due to any embargoes in place from time to time. Where applicable, one duplicate pack may be requested for non-receipt only. After this no further packs will be sent.1.4. Individuals living in countries which are. or become subject to, any sanctions administered by the Office of Financial Sanctions Implementation (OFSI), the US Office of Foreign Assets Control (OFAC), EU sanctions administered by the Deutsche Bundesbank, and UN sanctions administered by any of those three agencies (or any replacement or successor agencies) shall not be permitted to purchase a Membership from the Club, and in the event such individuals do purchase a Membership the Club shall be entitled to cancel such membership immediately.1.5. Subject to clause 1.7 below, all Member Cards will be issued as an E-Pass.1.6. To use your E-Pass, you will be required to download the E-Pass from the ‘My Account’ section of the ticketing pages on the Website. E-Passes are only compatible with the latest version of iOS or Android/Google platforms. Confirmation of whether your device is compatible with E-Passes can be provided by the Club upon request. It is your responsibility to download the relevant E-Pass, and to ensure that it is displayed correctly on your mobile smartphone. In the event that you have problems with downloading your member card as an E-Pass, you must immediately inform the Club.1.7. In the event that you do not hold a compatible mobile smartphone or you are unable to access your Member Card via a mobile smartphone device, you must immediately inform the Club and the Club will discuss alternative options that may be available depending on the circumstances, such alternative options always being subject to the Club’s sole discretion.

1. All Red membership subscription and activation

2.1. Your Membership is a seasonal Membership, commencing from the Commencement Date and expiring on 31st May 2026.2.2. You have 14 days from your Commencement Date to cancel your membership. If you do cancel within those 14 days you shall be entitled to a full refund provided you return any physical products you’ve received as part of your Membership. Please ensure you retain proof of postage of return to ensure a refund can be processed. The cost of return postage will not be covered by the Club. Following your cancellation, you will lose immediate access to any Membership benefits, any tickets you have purchased using your Membership will be cancelled and you shall receive a refund of the amounts paid in respect of such tickets.2.3. For the avoidance of doubt, if your Membership was purchased by way of gift pack, you may cancel your Membership in accordance with clause 2.2 but any right of refund you may have is governed by the terms and conditions of sale as presented to the purchaser at the time of purchase and which can be found at <a href="https://store.liverpoolfc.com/terms-conditions">https://store.liverpoolfc.com/terms-conditions</a>.2.4. If you choose to cancel after 14 days, you will not be entitled to a refund. If you have purchased match tickets via your Membership, those tickets will be cancelled and you shall receive a refund of the cost paid for such tickets.2.5. If you have signed up for your Membership to automatically renew upon expiry then you will receive a notification of your upcoming renewal to your Membership from the Club prior to it taking place. You will then have 14 days from the date of the renewal confirmation to cancel your Membership. If you do cancel within 14 days, you will be entitled to a refund in accordance with clause 2.2 above.2.6. You can cancel your Membership prior to it auto-renewing within your “My Account” page on our Website. If you wish to cancel your Membership follow your purchase and/or any auto-renewal payment being taken, please contact the Supporter Services department using the details provided here: <a href="https://www.liverpoolfc.com/info/contact-us">www.liverpoolfc.com/info/contact-us</a>

2. Term and Cancellation

3.1. The prices for the different All Red Full, Junior and Light Memberships are as set out here: <a href="https://www.liverpoolfc.com/allred">www.liverpoolfc.com/allred</a>3.2. All Red Full, Junior and Light Memberships can be paid for in GBP, Euro, US Dollars, Norwegian Krone or Australian Dollars. All currency rates are updated annually, based on publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary.3.3. You must pay the applicable fee for the membership you have subscribed for, in accordance with the fee plan notified to you at the time of registration.3.4. Unless otherwise stated, charges are inclusive of VAT and any other taxes applicable to the transaction.3.5. Import duties and local taxes are not included in the quoted price of goods being delivered to outside of the United Kingdom. In this case you will be responsible for the payment of all import duties and local taxes including any administration charges upon receipt.3.6. We will notify you by email that we have processed your payment and inform you that you are an All Red Full, Junior or Light Member. The email message will constitute our acceptance of your applicable Membership. Our acceptance of your order will be deemed complete and received by you at the time and date we send the email, such time and date as specified on the email. We accept no responsibility for you not receiving the email for reasons outside our control.3.7. The Club operates an automatic renewal policy for memberships meaning that All Red members for the 2025/26 Season will automatically be renewed as All Red members for the 2026/27 Season and Members for the 2026/27 Season will automatically be renewed as members for the 2027/28 season. The Club will contact you prior to doing so in order to confirm the renewal price and date and to give you the opportunity to cancel the renewal of your All Red membership. If you do not cancel the renewal within the time allotted, the Club will use the payment details used to purchase your membership for the ongoing Season to automatically renew your membership for the following season. For further details on this please see (<a href="https://faq.liverpoolfc.com/categories/purchase-and-renewal/65969c01ac805c3f69fadb1f">https://faq.liverpoolfc.com/categories/purchase-and-renewal/65969c01ac805c3f69fadb1f</a>)3.8. If your payment details have expired, then we shall notify you by email and request revised payment instructions. Your failure to reply will lead to any Memberships purchased using those payment details expiring.

3. Fees and Payment

4.1. If you inadvertently lose, misplace, damage or destroy your Member Card or any part thereof (including losing or no longer having access to the device on which your Member Card is stored) you should report this to the Club as soon as possible. For contact details visit <a href="https://www.liverpoolfc.com/info/contact-us">www.liverpoolfc.com/info/contact-us</a>.4.2. If your Member Card or any part thereof (including the device on which your Members Card is stored) is stolen, you should report this to the police and the relevant crime number and police force should be quoted in all correspondence with the Club. If, in the Club’s opinion, a Member Card (including the device on which your Member card is stored) is damaged, lost, misplaced, destroyed or no longer functioning, a duplicate Member Card or such other alternative pass as the Club shall choose in its sole discretion to provide shall be issued by the Club as soon as reasonably practicable after the payment of a £10.00 non-refundable administration charge, unless the Club reasonably believes that you are, or have been, acting in a fraudulent or illegal manner and/or in breach of these Terms and Conditions.4.3. Members are issued with an E-Pass which can be used for stadium access and to identify them as a Member. Members who are unable to use a digital Member Card can apply for an access card that can be used at the turnstile instead of an E-Pass. There is strict eligibility criteria in place for supporters requesting an access card. If granted, only 3 duplicate access cards (at the Club’s sole discretion) may be issued in the Season and you may be required to sign a document confirming that the original access card(s) is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. The Club may require you to attend the Stadium or another location in person to collect/download the duplicate access cards and provide the Club with satisfactory photographic identification. For the avoidance of doubt, if you lose any duplicate access card(s) the Club may suspend your Membership and any associated benefits (as detailed below) until the end of the relevant Season, and no refund will be paid in respect of any unexpired portion of your Membership. 4.4. If you have purchased match tickets for future matches and you are no longer in possession of your Member Card, the Club will disable your Member Card and prompt you to re-download your Member Card onto a new, compatible device. Where you have a physical Member Card, please contact the Club’s supporter services team for assistance in such circumstances.4.5. When a future match ticket is cancelled pursuant to clause 4.4 above, you will lose the credit in your purchase history relating to such future match ticket.4.6. Access to Membership benefits4.7. You can exercise your membership benefits by presenting your Member Card and/or other applicable E-Pass.4.8. Your benefits are specified in full on Liverpool FC — Benefits Overview which can be found here: <a href="https://www.liverpoolfc.com/members/members-home">www.liverpoolfc.com/members/members-home</a>. Your benefits will vary depending on membership type, such benefits being the “Membership Benefits”.4.9. If you have not yet received your E-Pass, presentation of your purchase confirmation email will be accepted other than in relation to the use of any ticketing benefits for which a Member Card must be used.4.10. Membership benefits may be modified or removed at the sole discretion of the Club, from time to time.4.11. In order to obtain any applicable discounts through the Club’s UK stores and online store (https://store.liverpoolfc.com) you may be asked to produce another form of picture identification, such as the modern style driving licence or passport. All Red Full, Light and Junior members will receive 10% discount on retail purchases. Please note that sale items are excluded from any applicable discounts and any membership discount benefits cannot be used in conjunction with any other offer or discount. This offer does not apply to any other affiliated online stores. Please note that the Club store membership discount is only valid on items you purchase from the Club up to a cumulative value of £2,000 during the Season. Any additional purchases you make above that cumulative value in a Season will not be subject to the discount.4.12. Any discounts granted through the Membership benefits for the Stadium tour, Club legends tour and/or the “Anfield Experience” and “Ultimate Anfield Experience” (further details of such tours and experiences being available on the Website), are subject to availability and can only be used on non-matchdays. You can claim your discount by using the unique code which is in my benefits section found at: https://members.liverpoolfc.com/ area of the Website (“Members’ Area”). If you are unable to locate your code, please contact Supporter Services at <a href="https://www.liverpoolfc.com/info/contact-us">www.liverpoolfc.com/info/contact-us</a>.4.13. For the avoidance of doubt, your Membership benefits are for your sole benefit. Any use by a third party of any of your Membership benefits, including but not limited to any use by a third party of your Member Card or E-Pass to gain access to the Stadium and/or to receive a retail discount, is not permitted and may result in your Membership being suspended and/or cancelled without a refund.

4. Lost or Stolen Members Cards

5.1. The issue of match tickets (in whatever format, for example via your E-Pass) by the Club is governed by the Conditions of Issue5.2. Members only may be given the opportunity to apply for match tickets if the Club, at its sole discretion, decides to run a ticket sale for Members. The availability and any selling criteria of match tickets will be declared by the Club from time to time. Please note that the ticket sales process is determined at the Club’s sole discretion, and Members will be informed of ticket sales dates and processes ahead of such sales.5.3. Eligibility for tickets may require pre-requisite attendance of previous matches (and, to avoid doubt, purchases of tickets for matches that the member does not attend will not qualify for these purposes, unless the Club reasonably considers otherwise).5.4. Nothing in these Terms and Conditions constitutes or implies any guarantee of entitlement to a ticket, seat or access to any area of the Ground. If tickets become available, only one (1) ticket may be purchased per qualifying member.5.5. All Red Full, Light and Junior members only, may be given the opportunity to enrol into an Auto Cup Scheme if the Club decides to run such a scheme at its sole discretion. Please note this is subject to availability and pre-requisite criteria which is applicable from time to time. Details of the Auto Cup Scheme(s) operated by the Club during the Season, and the terms and conditions for such schemes, are available at <a href="https://www.liverpoolfc.com/tickets/auto-cup-ticket-scheme">www.liverpoolfc.com/tickets/auto-cup-ticket-scheme</a>.5.6. The Club reserves the right to vary the manner or system in which match tickets are to be sold.5.7. Members aged 16 and under can only attend matches accompanied by an adult aged 18 or above. Any breach of this clause may result in your membership being suspended and/or terminated without a refund.5.8. To attend matches as a group, each qualifying member of the group must be a Member and be linked via the friends and family facility in your Member account. Applications for each qualifying Member’s ticket may be made by one Member on behalf of the rest of the group. Depending on the type of match, there may be a maximum number of tickets which can be purchased within the group booking.5.9. Any tickets purchased by a season ticket holder via the All Red members sale will be cancelled immediately.5.10. For the avoidance of doubt, there is no guarantee that:5.10.1. you will be able to purchase tickets in a Member ticket sale; or5.10.2. any Member ticket sale will take place, and (save for where you request a refund within the cooling off period), you will not be entitled to a refund of the cost of your membership if you cannot purchase match tickets for any reason whatsoever.

5. Ticketing Access and Purchase

ALL RED VIDEO MEMBERSHIPS TERMS AND CONDITIONS FOR 2025/26 (the “All Red Video Terms”)

1.1. These All Red Video Terms apply to your use of All Red Video membership and set out the rights and obligations of you and the Club in relation to your use of, and the Video Platform.1.2. By accessing the All Red Video Platform you agree to be bound by these Video Terms.

 1. Acceptance of Terms

2.1. Following the Club’s receipt of your applicable membership fees, the Club will provide you with access to the All Red Video Platform.2.2. You acknowledge and agree that all content featured on the All Red Video Platform is owned by, or licensed to, the Club, and that all rights in relation to such content are reserved by the Club and its licensees (as applicable. Further, the Club may, from time to time, modify or discontinue the All Red Video Platform without giving you notice.2.3. The All Red Video Platform may be subject to territorial and/or time period restrictions. For example, certain content may only be available when accessing the All Red Video Platform from within certain countries and certain content may only be available for set periods. We may change the way in which we provide access to the All Red Video Platform and will use reasonable endeavours not to make changes that materially adversely affect you during the period or which you have already paid the Fee at the relevant time, unless it is beyond our reasonable control (for example but without limitation for legal or regulatory reasons). In relation to All Red Video's 2025 pre-season coverage, the live video and audio streams of the LFC v AC Milan fixture scheduled for 26 June 2025 will not be available to users accessing the All Red Video Platform from Hong Kong and Italy, and the live video and audio streams of the LFC v Yokohama FM fixture scheduled for 30 June 2025 will not be available to users accessing the platform from Japan.

2. Access to All Red Video

3.1. Your Member log in details are for your use only.3.2. To access the All Red Video Platform, you must (a) obtain access to the World Wide Web and pay any service fees associated with such access; (b) provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other necessary access device: we recommend that you use the preview page to ensure that you can access content satisfactorily; and (c) use a modern browser which supports HTML 5 video (for example, Chrome, Safari, Firefox, Opera, Edge or the latest version of IE).3.3. Your use of any third party platform(s) or software to access the All Red Video Platform are subject to separate terms between you and the third party, and the Club shall not be responsible or liable for any loss or damage incurred by you resulting from the use of such third party platform(s) or software.3.4. You agree to use the All Red Video Platform in a manner consistent with any and all applicable laws and regulations in the country from which you have accessed the All Red Video Platform.3.5. You must not (nor authorise or permit any other party to):3.5.1. abuse the All Red Video Platform or use it for any unlawful purpose;3.5.2. transmit any computer viruses or any other disruptive or harmful contaminants through the All Red Video Platform;3.5.3. use the All Red Video Platform in a way that may cause it and/or any equipment used by us to provide the All Red Video Platform to be interrupted, damaged, rendered less efficient or impaired;3.5.4. store your password anywhere on a computer in plain text;3.5.5. use the All Red Video Platform in any manner which violates or infringes the rights of any person, firm or company (including without limitation rights of intellectual property, confidentiality or privacy);3.5.6. reproduce, modify, distribute, alter, disassemble, decompile, reverse engineer or publish any of the content of the All Red Video Platform without our prior written permission although you may electronically copy and print in hard copy portions of the All Red Video Platform for your personal use only and not for any commercial gain; or3.5.7. sell, assign, transfer or delegate all or any of your rights and obligations to another person or entity, or share use of the All Red Video Platform or any content contained within it.

3. Your use of the All Red Video Platform

4.1. Your All Red Video Membership is a monthly subscription, payable in advance and can be cancelled at any time. Following your cancellation request, your access to the All Red Video Platform shall expire on your next payment due date.4.2. Please note that where you register for an All Red Video Membership and/or subscribe to the All Red Video Platform via any third party app store, you may need to cancel your Membership/subscription via your device. To do this, access “Subscriptions” within the “Settings” page of your device.4.3. The All Red Video Platform may in some regards integrate with third party services or platforms, such as Google+ and Twitter. You may be permitted to access the All Red Video Platform (or other shared functionality) via your registration with such third party service. These third party services or platforms generally require you to have a separate account and/or registration with them and the terms on which they engage with you and share information or data with us will vary between service and platform. We therefore suggest you make yourself aware of their own terms and conditions before you associate your activity on the All Red Video Platform with those services or platforms.4.4. Your All Red Video Membership may start with a free trial or discount. The duration of the free trial or discount will be specified during your registration for an All Red Video subscription. Such discounts or free trials may be made available at the Club’s discretion to new, previous or current Members. Free trial and discount eligibility is determined by the Club at its sole discretion and the Club may limit eligibility at any time.4.5. The Club reserves the right to revoke any free trial or discounts for an All Red Video Memberships at any time. For combinations with other offers, restrictions may apply.4.6. Before the end of your free trial and/or discount period, the Club will contact you to advise you that this period is coming to an end and advise you of the monthly subscription free applicable following the end of that period. The Club will charge the fee for the next billing cycle at the end of the free trial unless you cancel your subscription prior to the end of the free trial period.4.7. Unless otherwise stated, charges are exclusive of VAT and any other taxes applicable from time to time, for which payment you shall be liable. If you signed up for an All Red Video Membership on a free trial (which may periodically be offered or withdrawn at any time by us at our sole discretion), whilst we will not charge you for such free period, it is possible that your available credit limit may be affected and, save for where you cancel your All Red Video Membership, we or our third party payment provider will authorise payments for future months after the expiry of the free trial period.4.8. Your All Red Video Membership fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard, Visa Delta, GooglePay, ApplePay and PayPal. Multiple authorisation attempts may be made if the first attempt to process payment fails but we reserve the right to suspend or terminate your access to your All Red Video Membership and/or the All Red Video Platform until payment is received.4.9. From time to the time, the Club may also sell vouchers which can be redeemed in exchange for an All Red Video Membership.4.10. Your subscription will be automatically renewed each month (and for each month thereafter until you cancel) unless you have cancelled your All Red Video Membership. We reserve the right to increase or decrease (or change the currency of) the All Red Video Membership fee at any time, but such increase, decrease or change in currency shall only take effect from the month following which such increase, decrease or change is announced. Where there is a change in the All Red Video Membership price, we will give you at least 2 weeks’ notice. If you do not agree to such increase, decrease or change of currency, please cancel your All Red Video Membership before the month in which such increase, decrease or change takes effect.4.11. You may cancel your All Red Video Membership at any time using the 'My Account' site function. If you can cancel your subscription within fourteen (14) days of the date of subscribing for an All Red Video Membership then you will be entitled to a full refund of the Fee. In order to receive the refund you must contact us after cancellation using our <a href="https://www.liverpoolfc.com/info/contact-us">online contact form</a>. Any notice given by you after this fourteen (14) day period shall not be effective to entitle you to receive a refund. We will refund such sums by crediting your credit/debit card or sending you a cheque (as applicable).

4. Registration and Payment

5.1. We may suspend and/or remove your access to the All Red Video Platform, immediately at any time in the Club’s absolute discretion if:5.1.1. a competent regulatory authority requires the All Red Video Platform to be closed; or5.1.2. technical or operational reasons beyond the Club’s control make this reasonably necessary; or5.1.3. the Club decides, in its sole discretion, to stop providing the All Red Video Platform in your country of residence,in which case you shall be entitled to a refund of any fee paid relating to the period during which you no longer have access to the All Red Vide Platform, on a pro rata basis.5.2. From time to time, the Premium Content Site may be taken down and your access to it suspended in order for work to be carried out relating to the upgrading or maintenance of the System as necessary for the provision of the Premium Content Site. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as is possible in the circumstances.

 5. Suspension and/or removal of access to All Red Video Platform

ALL RED ESSENTIALS TERMS AND CONDITIONS FOR 2025/26 (the “All Red Essentials Terms”)

1.1. When you register for an All Red Essential Membership, or purchasing any other All Red Membership, the Club will create an All Red Essential account for you. Once logged into your All Red Essential account, you will gain access to special areas on the Website and/or App, and have the ability to interact with other users on the Website and/or App (“All Red Essential Features”). You will also have access to the All Red points scheme (the “All Red Points Scheme”). These terms and conditions govern your use of the All Red Essential Features and the All Red Points Scheme.1.2. It may be necessary for us to refuse some registration applications, for example to prevent fraudulent use of the Website and/or App.1.3. Maintaining the security and integrity of the Website and/or App is necessary to enable all our users to use it safely and effectively. You agree:1.3.1. not to abuse the access or registration process; and1.3.2. to take responsibility for any improper or illegal use of your MyLFC All Red Essential account (including illegal or improper use by a third party who has used your password to access your All Red Essential Account) and repay to us with any costs and/or losses that we suffer as a result.1.4. By registering on the Website and/or App, you agree that you will be automatically enrolled in the All Red Points Scheme. The terms and conditions for the All Red Points Scheme are set out below. You may opt-out of the Scheme at any time by updating your All Red Essential account on the “Edit Your Profile” page at <a href="https://account.liverpoolfc.com/profile">https://account.liverpoolfc.com/profile</a>.1.5. These terms and conditions must be read alongside any additional terms and conditions that apply to optional aspects of the All Red Points Scheme (for example, in relation to specific competitions or prize draws that the Club may operate from time to time in its sole discretion).1.6. Every participant must comply with all directions given to him or her by the Club during their participation of the All Red Points Scheme, and must comply with all applicable laws, rules and regulations.1.7. By participating in the All Red Points Scheme, you acknowledge that you have read, understood and agree to these All Red Essential Terms.1.8. Your participation in any aspects of the All Red Points Scheme (such as completing any associated tasks) shall be considered as an indication that you have read, understood and agree to all additional terms applicable to that optional aspect.

1. ALL RED ESSENTIAL ACCOUNT

2.1. Those who wish to participate in the All Red Points Scheme must:2.1.1. be an individual who is at least 18 years of age, and provide any proof of age as required by the Club;2.1.2. have an active, unfrozen All Red account registered on the official Club app or the official Website (please note that the Club may freeze or cancel an account at any time where it considers in its sole discretion that the account holder has breached these Scheme Terms and Conditions (or any additional terms and conditions that may apply)).2.2. Employees of the Club and/or their family members shall be permitted to participate in the Scheme but may be prohibited from entering certain optional aspects (such as competitions and prize draws).

2. ELIGIBILITY

3.1. Participants in the All Red Points Scheme may complete tasks in order to earn points. Points are not transferable.3.2. Tasks may be reasonably notified to participants as they become available. All currently available tasks can be viewed via the “All Red Rewards” area of the official app or website.3.3. Points are awarded (at the Club’s sole discretion) when the Club determines that the task has been fully completed.3.4. You must be logged in to the Club app or website when carrying out tasks in order to be eligible for points.3.5. Confirmation of task completion can be viewed within the “All Red Rewards” area of the Club app or website.3.6. Points may be associated with time-limited promotions operated by the Club and unused points may expire at the end of such promotion.3.7. Other than where points are associated with a time-limited promotion (as set out below), the Club reserves the right to accept or deny the retrospective awarding of points if a participant contests whether they have successfully completed a task that has not been confirmed within the “All Red Rewards” area of the Club app or website.3.8. Where points are associated with a time-limited promotion, participants will not be able to contest whether they have successfully completed a task that has not been confirmed within the “All Red Rewards” area of the Club app or website after the end of the relevant promotion.

3. POINT EARNING OPPORTUNITIES (“TASKS”)

4.1. Participants may redeem points for specific rewards offered by the Club from time to time at its sole discretion (each a “Reward”).4.2. The cost of each Reward is stated in “points” value; this will be the number of points required to redeem the Reward.4.3. Points may only be used once. Once a Reward has been redeemed, your points balance will be reduced accordingly. Participants can check their points balance in the “All Red Rewards” area of the Club app or website.4.4. Subject to the below, the available Rewards are as stated and are not transferable. No cash alternatives are available.4.5. The Club may from time to time substitute any Reward with a reasonable alternative Reward where it deems a substitution is necessary.4.6. Rewards may be considered as a taxable benefit to the winner. The winner will be directly responsible for declaring and paying any tax liability arising from the Reward.4.7. The user is responsible for expenses and arrangements not specifically included in the Reward. This may include (but is not limited to) postage, travel, accommodation and any necessary travel documents, passports and visas, data charges or other fees necessary to redeem the Reward.

 4. REWARDS & REDEMPTION

5.1. A Reward stated as a “Prize Draw” (or using similar language) enables the participant to use their points to enter a free prize draw where all participants have an equal chance of winning the relevant prize (each a “Prize Draw”).5.2. Prizes may differ for each Prize Draw and will be notified to participants in advance.5.3. Prize Draws may also be entered via free entry routes, details of which will be stated within the relevant Prize Draw terms and conditions, and the “All Red Rewards” area of the Club app or website.5.4. Prizes may be subject to availability.5.5. Prizes may be considered as a taxable benefit to the winner. The winner will be directly responsible for declaring and paying any tax liability arising on their prize.5.6. Participants are responsible for expenses and arrangements not specifically included in the Prize. This may include (but is not limited to) postage, travel, accommodation and any necessary travel documents, passports and visas, data charges or other fees to redeem the Prize.

5. PRIZE DRAW ENTRIES

Participation is free but participants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

6. PARTICIPATION FEE

7.1. No responsibility is accepted by the Club for incomplete tasks, failure to award points or Prize Draw entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer errors or errors in transit.7.2. The Website and App, including all of its contents, such as data, text, graphics, images, audio and video clips, logos, icons, software, applications and/or links and the HTML or other code used (“Materials”), are our property or that of our suppliers or licensors and are protected by patent, trade mark and/or copyright. MATERIALS ARE PROVIDED “AS IS” AND YOUR USE THEREOF IS ENTIRELY AT YOUR OWN RISK.7.3. You agree that the Club and any third party acting on its behalf may collect and use technical and related information, including but not limited to technical information about your computer, device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of these services to you (if any) and to verify compliance with these terms. This may include unique identifiers, device IDs, IP addresses, identifiers from games, apps or accounts you use, network connection information such as the identity of your mobile operator or ISP, and signals received or sent from your device. We and our designees may use this information, as long as it is in a form that, in accordance with our privacy policy does not personally identify you, to improve our products or to provide services or technologies to you. Without limiting the foregoing, for purposes of gaining a better understanding of how end-users use the Website and/or App, the Club, and any third party acting on its behalf, may track end-user actions and record or report them over the Internet to a central analytics database.

7. TECHNICAL ISSUES AND REQUIREMENTS

8.1. The Club grants you a personal, non-exclusive, non-transferable license to access the Website and/or the App to use the information and services contained here. You may download Materials displayed on the Website and/or App that are made available on the Website and/or App for your downloading. You must retain all copyright and other proprietary notices on downloaded Materials, and any such downloads or copies are subject to the terms and conditions of these terms. Except as otherwise provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials from the Website and/or App in whole or in part, for any public or commercial purpose without our specific written permission. You may not modify, copy, adapt, reverse engineer, distribute, frame, reproduce, republish, download, scrape, display, post, transmit, transfer, license, or sell any Materials in any form or by any means, in whole or in part, without our and our licensors’ prior written permission, except that the foregoing does not apply to your own posted Submissions (defined below).8.2. You may be permitted to send, post or transmit to us photos, graphics, creative suggestions, ideas, notes, concepts, information, ratings, data, text, graphics, images, audio or video clips, or other materials to the Website (collectively, “Submissions”). By posting, sending or transmitting to us any Submissions, you grant the Club and its designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submissions in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without compensation to you or the provider of the Submissions. None of the Submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part or our designees’ part and the Club will not be liable for any use or disclosure of any Submissions. Information and Submissions contained in any forums, chat rooms, or other areas of the Site may be provided by persons not affiliated with us. You must not transmit any Submission to or through the Website and/or App that you consider to be confidential or proprietary, and any Submissions shall be deemed non-confidential. You are responsible and liable for any Submissions. In addition, Submissions are deemed to include any feedback, suggestions or changes you provided us regarding the All Red Essential platform, and your license to us for Submissions includes any such feedback, suggestions or changes.

8. LICENCES

Any participant who participates or attempts to participate in the Scheme (including any optional aspects of the All Red Points Scheme including Prize Draws) in a manner, which in the Club’s determination, is contrary to these All Red Essential Terms and Conditions or is unfair, fraudulent or unjust to other participants or is otherwise not in the spirit of the All Red Points Scheme (including without limitation tampering with the operation of the All Red Points Scheme or any Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other participants or the Club and/or any of its agents or representatives), may be rejected from the Scheme at the Club's sole discretion.

9. FAIR & SPORTSMANLIKE BEHAVIOUR

10.1. The Club may cancel or amend All Red Points Scheme (including any optional elements and Prize Draws), including reasonably amending the prize, without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted in the “All Red Rewards” area of the Club app and/or website.10.2. The Club may amend these All Red Essential Terms and Conditions (or any additional terms) at any time. Please check the applicable terms and conditions periodically to ensure you are aware of the latest terms of the All Red Points Scheme.

10. AMENDMENTS TO ALL RED POINTS & PRIZE DRAW

11.1. The Club cannot guarantee that the services relating to the All Red Points Scheme will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. Without limiting its rights under these terms, the Club reserves the right to modify, cancel, terminate or suspend the Scheme in whole or in part (at its sole discretion) if:11.1.1. it believes the All Red Points Scheme is not capable of being conducted as specified in these All Red Essential Terms and Conditions; or11.1.2. a system failure(including maintenance, network issues, a virus, computer bug, unauthorised human intervention or any other cause that is beyond the reasonable control of the Club) affects the operation of the All Red Points Scheme (including but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date); or11.1.3. the following occurrences affect the availability of the All Red Points Scheme: strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation.11.2. The Club is not responsible for any loss or damage caused to you as a result of any of these occurrences.