Liverpool Women’s FC is looking forward to welcoming you back to Prenton Park.

These are clearly unprecedented times and the health, safety, security of everyone attending the game is our number one priority. Liverpool Women’s FC and Tranmere Rovers are committed to ensuring that the Stadium is a safe and enjoyable environment for everyone.

We need your support to keep you, your fellow supporters, club colleagues, and the local community safe.  By working together, we can make a positive difference in preventing the spread of Coronavirus.  

The starting point is a set of shared principles which we require our supporters to adhere to; these are also known as a ‘Code of Conduct’. Some of the principles will be familiar to you as part of society’s ‘new normal’, others will be specific to football stadia, but they all have the same aim - to create a framework that acts in the best interests of those who attend matches. We are also implementing strict measures to keep you safe during your visit to Prenton Park.

It is your responsibility to decide whether to attend a match based on your own health status, susceptibility to infection and the circumstances of those in your household or family bubble. Please DO NOT come to Prenton Park if: 

• You or any members of your household or support bubble currently have symptoms of COVID-19, or have had symptoms in the past 14 days  
• You or any members of your household or support bubble have been diagnosed with a confirmed or suspected COVID-19 infection in the last 14 days 
• You or any members of your household or support bubble have been contacted via the NHS track and trace app told to self-isolate
• You have been in close contact with a person who has a confirmed or suspected case of COVID-19 in the past 14 days

PLEASE NOTE: If you are unable to attend a game due to one of the above restrictions and have already purchased a ticket:

• You must notify us via email in order to receive a full refund as soon as possible and prior to the relevant fixture commencing, by contacting us womens.enquiries@liverpoolfc.com
• Even in the case of illness or local enhanced Public Health measures, tickets cannot be transferred or assigned to anyone else.

If you are attending the game with any other members of your household or support bubble, please make sure that they have read and understood all the principles.

We want you to have the best match day experience possible during these unprecedented times:

• At ticket point of purchase, you must complete a health declaration form - this will be sent you as part of your confirmation email.
• Please plan your journey to and from the Stadium in advance - it is important to observe UK government social distancing guidelines while travelling to and from Prenton Park.
• In order to protect yourself and others, supporters aged 11 and over must wear a face covering whilst on the Stadium footprint, queuing, on concourses entering and exiting Prenton Park and in all indoor areas contained within the Stadium.  You may only remove your face covering whilst seated or whilst eating or drinking.
• If you are medically exempt from wearing a face covering please download (to your phone) or print the exemption badge from the UK government website to show the stewards should they ask to see it. If you have any problems accessing this exemption badge, please contact womens.enquiries@liverpoolfc.com, at least 2 days before the match, so we can help you.  Please note that unless you have an age, health or disability reason for not wearing a face covering you may not be permitted access to the Stadium.
• All of the kiosks and concessions at Prenton Park will be closed.  You may wish to bring your own light refreshments and these will be permitted so long as they are contained in a transparent bag no larger than A4 size.

Prenton Park may look different to a normal match day.  All of our supporters will be located in the Kop Stand, please familiarise yourself with the Stadium layout in advance.

In order to speed up your entry to the Stadium:

• Please arrive at the Stadium at the time specified on the reverse of your ticket, allowing enough time for temperature checks and search procedures to be carried out. Please do not arrive earlier than your allotted time.  Anyone arriving later than their allotted time will be allowed entry but may be delayed allowing others to enter at their allotted time.
• We ask that you only enter the Stadium via the entry point stated on your ticket.
• You must be the named person on the ticket purchased – tickets are strictly non-transferable. Given the unique circumstances, anyone entering the Stadium with an adult or senior ticket should carry photographic ID which matches your ticket to support NHS track and trace and in case of any issues on the day. Accepted forms of photo ID include:
  • Driving license
  • Passport
  • Citizens Card
  • UK Armed Forces ID card
• Please do not bring any bags to the Stadium.  If you do choose to bring bag it should be A4 size or smaller and transparent.  There are no bag storage facilities available at Prenton Park and bag searching operations will be in place.  Any bags left outside will be removed and disposed of.

To protect the health and safety of you, your fellow supporters and club colleagues:

• Please ensure you comply with the requests of our friendly stewarding team. They are there for your safety and the safety of those around you.
• In all parts of the ground, observe social distancing and avoid close contact with others not in your household or support bubble.
• Wash or sanitise your hands regularly using the hand sanitiser provided. Please avoid touching your face, handles and railings wherever possible.
• Please follow any directional signage and one-way systems that are in place.
• Please observe respiratory etiquette and always cover your mouth with your arm or tissue when coughing or sneezing. 

Once inside the Stadium, things will look a little different. We kindly ask that you:

• Please remain in your allocated seat or viewing position while watching the match - do not move to any other seat.
• Persistent standing is not allowed. When celebrating or engaging in key moments of the match please act responsibly – COVID-19 spreads more easily when people stand, sing and shout.
• Locate the nearest toilets to your seat in case you need to use them during your visit.
• If you need to pass other supporters in your row to get to, or move from your seat or viewing position, please avoid face to face contact, wait until the gangway is clear and always follow the signs indicating which way to go.
• Try to maintain social distancing when using the toilets as far as possible. You must follow any instructions given to you by the stewards in respect of which toilets to use.  There will be additional hand sanitising stations in the concourse outside the toilets.
• Any food and drink bought on the concourses should be consumed at your allocated seat or viewing position to allow as much space in concourse areas as possible.
• Queues may be a little longer than usual, so please be patient.
• If you feel ill at any point during your trip to Prenton Park and/or start to show symptoms of COVID-19, please notify a steward and they will be able to assist you.
• Please refrain from touching the match ball if it is kicked out of play and into the stands.  A steward or member of Club staff will collect the ball from the stand in order to sanitise it and return it to the field of play.

After the game, please help us by:

• Follow any instructions regarding exiting the stand from the stewards. There may be staggered egress procedures and this may mean various numbered blocks being asked to remain in the Stadium for a few minutes after the final whistle while others depart.
• Respect our neighbours by leaving quietly and taking your litter home.

We would like to thank our fans for their ongoing cooperation and their commitment to supporting our team safely. However, the risk to our supporters, our colleagues and our community from COVID-19 is one we take very seriously.  Both Liverpool Women’s FC and Tranmere Rovers FC are obliged to ensure that they comply with their legal obligations; therefore any breaches of this Code of Conduct may lead to your ejection from the Stadium and/or additional sanctions.

This Code of Conduct has been prepared in collaboration local agencies and UK government requirements. Given the changing nature of COVID-19 this Code may be amended and updated from time to time in line with UK government or football governing body guidance and legislation. Please check the latest version of this Code here prior to attending Prenton Park.