Important information for fans attending Liverpool v Chelsea (12.30pm)

AnfieldImportant information for fans attending Liverpool v Chelsea (12.30pm)

Published 20th January 2023

Here is the key information supporters need to know when attending matches at Anfield.

Please note, the Premier League meeting with Chelsea on Saturday January 21 is a 12.30pm GMT kick-off.

To make your experience at Anfield as seamless and enjoyable as possible, here is a handy hub of information to help you prepare for the match. Full details can be found here.

TRAVEL

What’s the best way to get to Anfield?

Please plan your journey to and from the stadium in advance to avoid delays. For more information about the available transport options, including express matchday bus services and more information on road closures around the stadium, please go here.

Please note that for this fixture there are planned engineering works on Merseyrail which may affect match-going fans this Saturday.

Anfield is located in a residential area with a residents parking scheme in operation. Please DO NOT park on residential streets as parking enforcement will be in operation. Any illegally parked cars will incur a fine.

For more information on the best ways to travel to and from Anfield this season, please go here.

SECURITY

What security measures are in place?

The safety and security of fans is paramount. Liverpool FC works in close partnership with Merseyside Police and other partner agencies to ensure your safety and security whilst attending a match with a range of measures to keep you safe. These include Anfield's highly trained stewards and security personnel, searches and security checks, detection dogs and extensive CCTV as well as other measures that may not be visible. 

What time should I arrive at the stadium?

Supporters are encouraged to arrive at least 90 minutes before kick-off to avoid queues and allow for security checks and search procedures. Queues may be likely the closer to kick-off you arrive. Turnstiles for general admission will open two hours prior to kick-off and three hours before for hospitality ticket holders. Fans are advised to arrive early at the stadium to allow enough time for necessary security checks.

Can I take a bag into the stadium?

Liverpool FC operates a no bag policy at Anfield stadium and there is no bag storage facility. Small A5 or smaller bags carrying hygiene products and / or medicines or clear club shop bags carrying purchases from the retail store are the only exception. Those bags permitted will be subjected to a bag search on entry point. For more information including a list of prohibited items click here.

Please report anything suspicious whilst in and around Anfield to your nearest steward or police officer.

ACCESSING AND ENTERING THE STADIUM

How do I use my NFC pass?

Anfield uses NFC (near field communication) technology for stadium entry and all tickets are digital on a smartphone, in the form of an NFC pass. There will be no paper tickets issued to home supporters.

Supporters’ existing NFC pass will remain active, so please do not remove it from your smartphone. Your NFC pass will automatically update with the next match you are due to attend during the 2022-23 season.

New Members, or those that have changed their membership type, need to download a new NFC pass from the Membership section of ‘My Account’.

Please make sure you have downloaded your NFC pass to your smartphone for the match before setting off from home. Check your digital ticket for your access point.

For a how-to guide on using the NFC pass, watch the video below.

There is additional support on the day to help you use your NFC pass. The ticket office will be open ahead of kick-off for enquiries and look out for the Fan Support team located around the ground ahead of kick-off.

Please be advised that anyone under the age of 16 attending Anfield must be accompanied by an adult over the age of 18.

Please remain seated throughout the match. Anfield is an all-seater stadium, persistent standing is not allowed – this includes those areas which have the new railed seating. When celebrating or engaging in key moments of the match, please act responsibly.

How do I forward my ticket to another supporter?

The club’s ticket forwarding scheme allows season ticket holders and Official Members to use official club channels to share their match tickets in a secure way, while also making Anfield more accessible and safer for fans by knowing who is in the stadium.

Supporters will only be permitted to transfer their match tickets to those on their registered friends and family list. Fans are advised that tickets for a game can be forwarded a maximum of three times per game before they are locked and cannot be forwarded again. Once locked, the ticket can then only be returned to the club’s ticket exchange for resale.

Please note this is applicable to home supporters only.

Watch our handy ‘how to use ticket forwarding’ video below for more information.

How do I access the Anfield Road Stand?

Anfield Road is no longer a through road on matchday and access is only permitted for those fans with a ticket for the Anfield Road Stand.

For the Premier League fixture against Chelsea on Saturday January 21:

Supporters entering via turnstiles L and M will approach Anfield Road from the direction of Arkles Lane as there is no access from the direction of 97 Avenue. At the end of the game, please turn right when leaving the stadium.

Supporters entering via turnstile Q will approach Anfield Road from the direction of 97 Avenue as there is no access from the direction of Arkles Lane. At the end of the game, please turn left when leaving the stadium.

Visiting fans will enter via entrance N, O and P and must approach Anfield Road from the direction of 97 Avenue as there is no access from the direction of Arkles Lane. At the end of the game please turn left when leaving the stadium.

Fan Update

As part of the club’s Fan Update process, any supporter who has failed to complete by the deadline of Friday January 13 will not be allowed access to this match and their ticket will have been cancelled and refunded.

You will not be able to access Anfield and will no longer be eligible to purchase tickets for any future fixtures.

STADIUM FACILITIES

Do you take cash at Anfield?

Anfield is a cashless stadium – contactless and/or chip and pin payments are required in all areas.

Will there be food and drink on offer?

For more information on stadium facilities, including food and drink, go here.

SeatServe will also be in operation throughout the stadium for you to buy food and drink and have it served directly to your seat – download the app here.

There are also new waste points across the stadium, to reduce, reuse and recycle waste at Anfield. The new bins are colour-coded and clearly labelled to help supporters dispose their waste. BLACK is for general waste from tea and coffee cups, food wrappers and food waste; RED is for reusable plastic cups used; and GREEN is for recycling plastic bottles only (Carlsberg and Water PET Plastic).

This is a no smoking or vaping stadium, and both are strictly prohibited.

HEALTH, SAFETY & HYGIENE

Please comply with current government guidance regarding respiratory infections, including COVID-19, which can be found via this link.

TACKLING ANTISOCIAL AND CRIMINAL BEHAVIOUR

LFC is supporting strong measures across football to tackle antisocial and criminal behaviours within football grounds – including entering the pitch without permission and carrying or using smoke bombs or pyros. These are illegal, dangerous and have serious consequences. They have no place in our game. Anyone involved in these activities will be banned by the club and reported to the police. Love Football. Protect the Game.

Liverpool Football Club would like to remind all supporters of its commitment to ensure that Anfield remains an environment that continues to provide a welcoming environment to all people and the club will take the strongest possible action against discriminatory behaviour in the terraces.

Should you be subject to, or witness, any incidents related to this, please contact your nearest steward or text HELP to 64446 with the stand, row and seat of the offender and the nature of the problem. You can also report incidents of online abuse and discrimination through our Red Together reporting hub at www.liverpoolfc.com/redtogether.

Liverpool FC is committed to enforcing the Premier League’s anti-discrimination commitment, which will see any offenders banned from all Premier League grounds for a minimum of three years.

RETURNING TO WATCH THE REDS

This may be the first time you’ve stepped foot into a stadium since the events at the Champions League final in Paris. If you do find this experience becomes overwhelming, please find resources available via the LFC Foundation website, which has been set up to help fans with expert advice and support.

Our safeguarding team are also available to provide help and support to our fans. The team has a role to support all children and vulnerable adults should they have any welfare or safeguarding needs. Should you require any support from the club, you can contact our dedicated safeguarding specialists here.

VISITING SUPPORTERS

Away supporters can find out more information about their trip to Anfield on our dedicated visiting supporters hub here.

LEAVING ANFIELD

Fans are reminded that Anfield is home to our local community. We ask you respect our neighbours by leaving quietly and taking your litter home.

If you have travelled by bus your return pick-up point may be different from your drop-off. Please check the travel map with post-match pick-up point.

To stay up to date with all of the latest matchday information, follow @LFCHelp on Twitter.

Thank you for your continued support and co-operation.

Published 20th January 2023