Following the Members’ ticket sale in July and issues with the external ticket sales servers, the capacity and performance of the site has undergone a full review and improvement process, as well as rigorous testing replicating and exceeding the demand usually experienced during a major ticket sale.
A review of the way the club sells tickets will continue. The process for selling tickets will be discussed in the first ‘ticket availability’ fan forum later this month, where fans will have an opportunity to feed back and review the ticketing sales process across the club. The feedback from supporters in this forum will be a key part of how tickets are sold in the future. More information on the fan forums can be found here.
The ticket sale for Members who require a wheelchair bay will take place on November 9. The sale for ambulant members will take place on November 10.
The ticket sales process will remain the same for those supporters who are guaranteed a ticket, however, as demand outweighs supply for the non-guaranteed sales, we would like to provide all supporters with an equal opportunity to purchase these tickets in a more fair and transparent way. Tickets will therefore be available to purchase from the booking line only. This will mean tickets will be allocated on a first come, first served basis and will avoid supporters queuing at the ticket office.
The process for selling tickets for this sale will remain the same. With over 120,000 official LFC Members, supporters are asked for their patience and co-operation in order to make the sales process as smooth as possible.
To ensure the best experience for this sale, supporters are asked to the follow these guidelines:
- Ensure you qualify for the sale before you join the queue. Click here to go into ‘My Account’ to check if you qualify.
- Familiarise yourself with the stadium layout ahead of the sale by using this map of the stadium.
- When using the seat selector option, do not click on more seats than necessary.
- Do not queue in more than one browser as this could slow down yours and others' queuing time.
For full details of the Members’ ticket sale please click here for the dates, times and sales criteria.